Robin E. Events is a home based event rental business owned by husband & wife team Russell & Robinette Everage. We currently manage and operate a banquet hall in Arlington, Tx partnered with SPJST Organization. We specialize in elegant events from wedding receptions, birthday gala's, Quince's, Church Events, Corporate banquets and offer ample meeting space as well showers, graduations and special events. We also have a variety of Regal Throne's and Chiavari Chairs for your rental needs.

*Provide customer service support for Monitronics Authorized Dealer Program. * Coordinate and finalize dealer revenue. * Audit contractual agreements and ensure contracts meet company guidelines and specifications* Administer consumer account maintenance, updates, i.e. billing discrepancy, service issues and resolutions, and process consumer payments, account cancellations. * Authorize commercial/Residential credit approval.

*Assist guest with hotel lodging, customer service complaints, and billing disputes.* Heavy ACD call center environment.* Extensive customer service, communication, and precise listening ability.* Data entry.* Proficiency in MS Excel

*Assist customer with account maintenance, updates, and employee profiles.* Provide technical assistance regarding alarm security system and CCTV accounts.* Generate daily consumer reports regarding account status, access, apprehension.* Verify consumer billing inquires, place equipment orders.* Generate service call for problem accounts; data entry in high paced call center* Effective listening skills and ability to resolve problematic issues.

Supervisor, Dealer Operations, Funding Department* Managed the daily workflow of the Dealer Operations funding Department, and Brinks Authorized Dealer Program consisting of 150+ dealers with an operating budget of $1 million plus per week in financial payout. * Trained, supervised, and evaluated a staff 7 employees. General supervisory duties. * Successfully refined and implemented departmental job procedures, processes and revised department training manuals and tools.* Processed and maintained Dealer Equipment Replenishment Program.* Researched and resolved department contract disputes, financial discrepancies, delinquent consumer account and all legal escalated issues. * Ensure contractual agreements are in compliance with company guidelines.* Assist interoffice personnel with problems regarding Dealers, service jobs, billing errors, consumer payments.* Generate dealer financial spreadsheet for exportation to financial institution for distribution.* Collaborate with interoffice officials concerning dealer related topics.Auditor, Accounts Receivable * Examined consumer contractual agreements for quality assurance, billing errors, and administered account maintenance. * Retained systematic database tracking employee errors and efficiency. * Research consumer account discrepancies with branch officials.* Handled basic accounting functions: A/P, A/R and billing. * Responsible for consumer billing credit, CM adjustments, debits, and account sensitive data. Trainer, Operations Services Department * Conduct training sessions with new employees on job procedures and polices. * Administered and evaluated test for job performance, efficiency, and standards. * Maintain department manuals and policy revisions.* Provide retraining for Operation Services department.

*Process time sheets and payroll for health care employees on contract with temporary agencies or private employment firms. * Extensive phone communications with official confirming contract negotiations, employee status, and personal information.* Data entry required.* AS400 Software.

*Heavy ACD call center environment.* Assist guest with car rental rates, availability, and rental requirements.* Resolve billing issues & complaints.* Data Entry.

*Create memos, documents, and correspondence letters upon demand.* General clerical duties, i.e., filing, and typing.* 10 Key by touch.* Data Entry.