Robin Frkal, Ph.D. Email & Phone Number

Boston, MA, US

Dudley, Massachusetts, United States

• Provide visionary leadership to the graduate school, overseeing all academic programs, faculty, recruiting, enrollment, and student success.
• Manage program development and assessment to ensure alignment with institutional goals and enhance student learning outcomes.
• Develop innovative and experiential graduate and executive education courses and programs.
• Monitor key academic and enrollment metrics to identify and respond to trends.
• Analyze and report graduate school academic and enrollment data to the BoT and other internal stakeholders.
• Serve on the Academic Policy Committee, Academic Review Committee, Admissions Advisory Council, and Provost's Council.

• Provided leadership for graduate business programs and recruiting, enrollment, and student success staff.
• Coordinated with the Associate Dean of Graduate Liberal Arts to maintain enrollment and student success in liberal arts graduate programs.
• Collaborated with MBA program chair to develop and launch an Executive MBA Program to meet student demand.
• Directed assessment of all business graduate programs.
• Engage graduate faculty in bi-annual training and development.
• Served on the Curriculum and Strategic Planning for Academic Affairs committees.

Dudley, Massachusetts

• Developed and revised courses to enhance the MSOL curriculum.
• Ensured the quality of MSOL course delivery and adherence to college and program objectives.
• Collected, analyzed, and communicated assessment data
• Recruited, interviewed, evaluated, and recommended adjunct faculty for appointment or reappointment.
• Partnered with enrollment, admissions, and student success staff to support program enrollment and retention goals.
• Taught 18 credits of graduate and undergraduate courses, maintained an active research agenda, and participated in shared governance.

Worcester, MA

• Provided overall strategic and tactical direction for all MBA Programs, including Accelerated MBA – CPA Track, Accelerated MBA – Management Track, Part-time MBA, and Healthcare MBA.
• Partnered with enrollment management, reviewing applications and making all MBA program admission decisions
• Completed program review and assessment
• Developed and promoted new courses and programs
• Hired and supervised adjunct faculty and develop and publish course schedules

Greater Boston Area

• Design and deliver interactive online courses including organizational communication, advanced organizational communication, mediated communication, organizational communication measurement and assessment, and.
• Create engaging course materials and build relationships with students in an online environment
• Developed the communication curriculum for new undergraduate degree in Professional Communication

• Taught Communication for Leadership and Intercultural Communication Courses
• Facilitated Strategies for Personal and Career Development and Leadership in Practice Courses
• Counseled students in defining career and life objectives

Greater Boston Area

• Instructed students in business and technical correspondence, communication technologies, and oral communication skills, including job seeking skills and materials.
• Engaged students in discussion of interpersonal, intercultural, and group communication in business settings
• Led graduate students in advanced learning and application of leadership and operations management in construction and facility management fields

• Lectured on theories of Human Communication,

Worcester, MA

• Managed risk of over 1500 claims and $350 million in reserve capital and provided direction to team of 25 employees
• Implemented several cross site system enhancement projects related to inventory and workflow management that resulted in achieving or exceeding expectations for operational effectiveness, quality, and customer.

Worcester

• Oversaw the development, documentation, presentation, and implementation of senior leadership yearly strategic planning and budgeting process.
• Developed a coordinated communication strategy for Worcester Benefit Operations which improved employee morale and allowed for increased organizational flexibility and ability to rapidly employ change.
• Planned major reorganization including model design, communication, budget, realignment of 400 employees and 14,000 claimant files, as well as systems and reporting modifications.

Worcester, MA

• Ensured high performance through monitoring unit claim adjudication performance; developing and executing mid-course correction plans; performing workflow management; scheduling, prioritizing, deploying of resources.
• Developed inventory management system including conceptual design, technical development and testing, training, and change management. Resulting in industry leading inventory management capabilities and setting stage.
• Recognized as an expert in the areas of DBS development and disciplined validation of claim fundamentals and selected to lead peer group forum to encourage adoption of best practices in these areas.

Doctor Of Philosophy (Ph.D.), Human And Organizational Systems

Master’S Degree, Human And Organizational Systems

Master Of Science (M.S.), Communication

Activities and Societies: Alpha Epsilon Lambda

Bachelor Of Arts (B.A.), Foreign Affairs

Activities and Societies: Campus Activities BoardCitation for Academic Excellence in Foreign Affairs Magna Cum Laude Graduate