ADMINISTRATION/MANAGEMENT• Accounts Payable / Receivables Management and expense control procedures including bank and account reconciliation, cash receipts, disbursement, finance charges, billings, invoicing , & purchase order/inventory control and bank deposits.• Liaison between senior management, employees, & clients to ensure proper lines of communication critical in addressing problems • Created a program that imported the customer database into the USPS Bulk Mail System saving our office $1700 in postage costs on the media packets the sales staff would mail daily. The system was implemented in all 42 offices in the US. • Supervised & trained all employees quarterly with their duties and responsibilities with strict adherence to safety regulations and company policies and procedures on Hazardous Material Handling and Safety.• Developed a successful, professional approach to providing top quality customer service, consistently applying these principles:Create atmosphere that encourages the customer to freely express complaintsThoroughly and tactfully research the potential solutions to their problemGet feedback to be sure the customer is, in fact, satisfied with the results
Listed skills include Network Administration, Troubleshooting, Networking, Windows 7, and 45 others.