Robin Grubbs Email & Phone Number

Kennesaw, GA, US

Ft. Lauderdale, FL And Kennesaw, GA

Worked as the business SME on the International RMS expansion project during Requirements, Design and some of the Test phase prior to layoff. Worked with users and agencies in Australia, New Zealand, Malaysia and the UK to plan for the implementation of RMS, which involved learning their market-specific business rules, third-party agency strategies, and.

Norcross, GA

Managed a team of QA Specialists for all releases/platforms of the Recovery Management System (RMS). Performed pre-sales demos of RMS for prospects.

Norcross, GA

Managed a small group of trainers. Created training materials and conducted training classes for users of both the RMS and Debt Manager products as well as AS/400 Query. Held informal "lunch and learn" type classes on various collections and recovery topics. Worked as the user SME in the development of the web-based version of RMS, wrote use cases.

Norcross, GA

After learning RMS via leading the QA effort, I moved into working as a consultant and project manager to implement RMS at various banking, finance and credit card companies. Acting as a client advocate, this job involved closely working with developers and QA to ensure the clients' needs were met during implementations and conversions.

Norcross, GA

Moving from testing insurance software to testing collections & recovery software, this job involved testing all versions of RMS on mainframe, AS/400 and UNIX platforms. I organized and led new release and other user training I also edited all user documentation prior to its being published to the users.

Greater Chicago Area

After working on the implementation project team for this software at ING/Life of Georgia, I took a job working for the vendor of The Administrator system, LIDP. Created and executed test plans for various insurance products both the mainframe and HP UNIX versions of the software. Created a training package for all client maintenance functions.

Greater Atlanta Area

Coordinated business analysts and users in researching and defining business requirements using the Joint Application Design (JAD) process. Established test plan standards, developed and managed test plans, and coordinated system and regression testing for the installation of LIDP's The Administrator System (TAS). Developed custom training materials, user.