As a seasoned professional in automation and AI, I help businesses optimize operations through strategic technology implementations. My expertise spans ERP/CRM selection, customer support efficiency, tech product monetization, and hyperautomation. With a proven track record, I excel in leveraging platforms like SAP ERP, Microsoft Dynamics, Power Platform, ServiceNow, and UiPath to drive business success.My ability to adapt to new industries and technologies ensures that I stay ahead of the curve, consistently implementing the latest advancements to meet diverse business needs.Key Areas of Expertise:ERP/CRM Selection: Guiding businesses in choosing the right ERP, CRM, or automation platforms (SAP ERP, Microsoft Dynamics, Power Platform) to meet their needs.Customer Support Efficiency: Reducing customer support costs while maintaining or improving service quality.Tech Product Monetization: Developing and executing go-to-market strategies and competitive pricing strategies for technology products, ensuring effective market entry, growth, and profitability.Automation CoE Setup and Hyperautomation: Establishing Centers of Excellence for automation using best practices, governance, and sustainable growth, including advanced hyperautomation techniques.Nearshoring Strategy: Planning and executing the nearshoring of CoE teams to optimize costs and efficiency.AI Strategy: Implementing AI technologies to drive innovation and operational efficiency, including deploying AI chatbots to enhance customer engagement and support.With a dedication to driving technological advancements and operational excellence, I address complex business challenges and foster innovation through my versatile skill set and experience with industry-leading platforms.
Listed skills include Business Process Improvement, Business Intelligence, Project Management, Process Management, and 22 others.