Robin Harnish Email & Phone Number

Seattle, WA, US

Explorabout is connecting adventure seekers with unforgettable experiences, inspiring deeper connections and discovery off the beaten path. We empower short-term rental hosts to connect their guests with unique nearby activities, enhancing every stay with unexpected adventures.

MintPass is a travel companion app for sharing travel recommendations and earning rewards for inspiring others. I’m proud to be serving as a part-time advisor.

London, England, GB

• As COO, I grew and led our remote first startup of 50 team members in 14 countries, through a transformative phase, focusing on product-market fit and designing a new flagship product. My role was multifaceted.
• Human Resources: Developed an HR Framework that scaled our team by 96% in 18 months, creating a culture with with 85% of the workforce reporting a strong sense of belonging.
• Production: Established and enhanced process for website implementation, brand and marketing programs for our partners, improving conversion rates by 166%.
• Sales: Built a sales team from the ground up, establishing efficient sales processes and using Hubspot for accurate forecasting.
• Support: Automated a cost-effective customer and partner support system, ensuring effective tracking and service level agreement compliance.
• Performance Marketing: Led a team in executing ROI-driven campaigns across Google and Meta, focusing on the online traveler’s buying journey and data driven optimizations.

TourismSolved was a digital marketing agency for the travel industry created to help Experiences, Tour, Activity, and Attraction Operators drive direct bookings and maximize profit.As the CEO and Co-founder, my journey in establishing TourismSolved was driven by a passion for the Experiences industry and a vision to address the reliance on OTAs and.

Needham, MA, US

• Challenged to modernize and scale, I built and led an elite 60+ person team respected for disrupting the online travel and e-commerce for the TripAdvisor and Viator brands. I steered the strategy, innovation, and.
• Brand Marketing Team - who conducted market and user experience research to define a brand positioning for Viator as a standalone Experiences brand.
• Video Team - who produced 200 videos annually for specific destinations, tours, and activities achieving a 71% in growth and 22% increase in views on the Viator YouTube channel.
• Editorial & Copywriting Team - who produced editorial travel content achieving a 14% bump in product conversion and generated UX, B2B, and B2C copy that increased SEO traffic and online engagement.
• CRM Team – who pushed 500M+/year relevant emails and SMS messages to customers and delivered double-digit YOY revenue growth
• API Connectivity Team – responsible successfully linking 300+ SaaS and supplier systems and enabling 50% of all travel transactions real-time availability and instant confirmation.

Needham, Massachusetts, US

Promoted to oversee Global Business Operations, I hired, trained, managed, and empowered a 200+ person team. We addressed a 46% uptick in call volume through the development and execution of a long-term strategy that scaled up the customer service organization. Also, I identified a Salesforce CS solution, developed standard reporting, and integrated a.

Needham, Massachusetts, US

Starting at TripAdvisor/Viator, I led a cross-functional team in the integration of Viator products into existing TripAdvisor e-commerce site resulting in a triple-digit growth in year-one. Responsible for directing and delivering the strategy and execution of a worldwide travel marketplace, I contributed to a 40% growth YOY before the acquisition. I led a.

For Orbitz, I managed $190M+/year in new business and directed implementation, operations, fulfillment, and support for the worldwide on-boarding practice. Responsible for leading and mentoring a 9-person team and coordinating over 50 vendors in North America, Europe, Asia, and Latin America, I interfaced with technical teams on implementation and customer.

US

Leading project management and implementation at 4th Dimension, I was responsible for strategic planning, project requirements, business development, change control, risk management, scheduling, customer acceptance, and project review. I supervised ten direct reports and led cross-functional sales and marketing efforts including developing and executing.

US

At Dollar Rent a Car, I led all strategic planning, program management, and vendor relations efforts. This involved collaborating with leaders at Expedia, Travelocity, and Orbitz to negotiate service level contracts and liaising between marketing and senior management to ensure the effective implementation of ad campaigns and product offerings. Leading a.

Estero, FL, US

Coursework In Travel And Airline Careers

Coursework In Business Administration