Robin Harnish Email & Phone Number

Seattle, Wa, Us

Explorabout is connecting adventure seekers with unforgettable experiences, inspiring deeper connections and discovery off the beaten path. We empower short-term rental hosts to connect their guests with unique nearby activities, enhancing every stay with unexpected adventures.

MintPass is a travel companion app for sharing travel recommendations and earning rewards for inspiring others. I’m proud to be serving as a part-time advisor.

London, England, Gb

As COO, I grew and led our remote first startup of 50 team members in 14 countries, through a transformative phase, focusing on product-market fit and designing a new flagship product. My role was multifaceted, blending strategic business insight and organizational development with detail-oriented management as necessary to respond effectively to our rapidly evolving business and people needs. I successfully managed our budget, implementing cost-control strategies and contributed to a 300% revenue increase in 2023, thanks to new partnerships and a focus on conversion rate optimization.I directed diverse teams including:• Human Resources: Developed an HR Framework that scaled our team by 96% in 18 months, creating a culture with with 85% of the workforce reporting a strong sense of belonging.• Production: Established and enhanced process for website implementation, brand and marketing programs for our partners, improving conversion rates by 166%.• Sales: Built a sales team from the ground up, establishing efficient sales processes and using Hubspot for accurate forecasting.• Support: Automated a cost-effective customer and partner support system, ensuring effective tracking and service level agreement compliance.• Performance Marketing: Led a team in executing ROI-driven campaigns across Google and Meta, focusing on the online traveler’s buying journey and data driven optimizations.• Content: Built best-in-class content programs to scale customer acquisition, boost SEO and enhance brand credibility of our partners. Implemented generative AI in our content and B2B strategies, enhancing the personalization of tour recommendations for a more targeted customer experience.

TourismSolved was a digital marketing agency for the travel industry created to help Experiences, Tour, Activity, and Attraction Operators drive direct bookings and maximize profit.As the CEO and Co-founder, my journey in establishing TourismSolved was driven by a passion for the Experiences industry and a vision to address the reliance on OTAs and imbalance in direct bookings for most tour operators. Identifying a gap in the market, I leveraged my expertise from my years at Viator and Tripadvisor and built a team of trusted experts to create innovative solutions that set to change the trajectory for operators. Our commitment to delivering strategies, solutions and technology based on our expertise has been the cornerstone of our business, guiding us towards not just commercial success but also making a meaningful impact in the travel industry.TourismSolved was acquired by Holibob in April 2022 and continued to offer its products under the Holibob brand.

Needham, Ma, Us

Challenged to modernize and scale, I built and led an elite 60+ person team respected for disrupting the online travel and e-commerce for the TripAdvisor and Viator brands. I steered the strategy, innovation, and management that empowered and accelerated the online penetration of tours and activities worldwide. As a leader, I built consensus and drove momentum towards a common goal by providing strategic thinking, operational leadership, and team guidance. I oversee marketing activities for the Experiences business, including brand marketing, merchandising, social, CRM, content, and video with success maximizing market share by differentiating the two brands, TripAdvisor and Viator, to the same audience, driving value and sustainable business growth. I directed various skilled teams, including: • Brand Marketing Team - who conducted market and user experience research to define a brand positioning for Viator as a standalone Experiences brand. • Video Team - who produced 200 videos annually for specific destinations, tours, and activities achieving a 71% in growth and 22% increase in views on the Viator YouTube channel. • Editorial & Copywriting Team - who produced editorial travel content achieving a 14% bump in product conversion and generated UX, B2B, and B2C copy that increased SEO traffic and online engagement. • CRM Team – who pushed 500M+/year relevant emails and SMS messages to customers and delivered double-digit YOY revenue growth• API Connectivity Team – responsible successfully linking 300+ SaaS and supplier systems and enabling 50% of all travel transactions real-time availability and instant confirmation.

Needham, Massachusetts, Us

Promoted to oversee Global Business Operations, I hired, trained, managed, and empowered a 200+ person team. We addressed a 46% uptick in call volume through the development and execution of a long-term strategy that scaled up the customer service organization. Also, I identified a Salesforce CS solution, developed standard reporting, and integrated a workforce management plan that resulted in a 25% reduction in costs in the first three-quarters in the job.

Needham, Massachusetts, Us

Starting at TripAdvisor/Viator, I led a cross-functional team in the integration of Viator products into existing TripAdvisor e-commerce site resulting in a triple-digit growth in year-one. Responsible for directing and delivering the strategy and execution of a worldwide travel marketplace, I contributed to a 40% growth YOY before the acquisition. I led a team to scale our business beyond a curated list of “the best things to do” around the world to enable all tour operators globally to participate in our online marketplace. The new open-listing platform enables tour operators (suppliers) to sign-up, promote, and manage products online. The results included expanding supplier network from 2,115 (2014) to 43,753 in (2019) with the ability to scale the product portfolio from 11,694 (2014) to 300K+ (2019).Also, I managed top tier accounts across a network of 3,000 distribution partners, which enabled travelers to access tours and activities and drive revenue across the industry (airlines, hotels, travel agencies, and tour sites).

For Orbitz, I managed $190M+/year in new business and directed implementation, operations, fulfillment, and support for the worldwide on-boarding practice. Responsible for leading and mentoring a 9-person team and coordinating over 50 vendors in North America, Europe, Asia, and Latin America, I interfaced with technical teams on implementation and customer support efforts globally. Appreciated for optimizing the implementation process by relocating parts from the on-boarding program to offshore teams, I was able to save nearly $1M, reduced deployment cycles, and improve resource utilization. I am proud of leading the launch of an agency network model and executing a new strategic meetings management offering. Moreover, I established multi-lingual contact and fulfillment centers in Europe and Australia and developed and installed processes that achieved a 95% client satisfaction ranking in new client implementations.

Us

Leading project management and implementation at 4th Dimension, I was responsible for strategic planning, project requirements, business development, change control, risk management, scheduling, customer acceptance, and project review. I supervised ten direct reports and led cross-functional sales and marketing efforts including developing and executing the strategies, processes, and programs that drove high-profile complex product offerings. During my tenure, we dramatically expanded brand awareness. I believe this is because of my impact in contract negotiations, considerable budget planning, and creating a global process for system implementations.

Us

At Dollar Rent a Car, I led all strategic planning, program management, and vendor relations efforts. This involved collaborating with leaders at Expedia, Travelocity, and Orbitz to negotiate service level contracts and liaising between marketing and senior management to ensure the effective implementation of ad campaigns and product offerings. Leading a skilled marketing team on all project management for digital business development opportunities, we maintained the highest Internet share among car rental companies and grew revenue 17% through the creation and execution of an innovative Internet strategy and website overhaul.

Estero, Fl, Us

Coursework In Travel And Airline Careers

Coursework In Business Administration