Performed a division-wide investment analysis, matching community outcomes with dollars spent in order to understand community impact and to inform strategic planning; activities included gathering data from sources ranging from difficult-to-access databases to paper, data cleaning, developing analysis model, acquiring buy-in from different partners, and presenting findings; advised and supported Management Team on Division strategy by facilitating team meetings and creating strategy documents; liaised with Central Budget Office, City Council, and the Mayor’s Office on the topics of budget development, funding proposals, and program outcomes.

Oversaw the Performance Management team, running day-to-day agile ceremonies while simultaneously defining the roadmap for future work; launched Open Performance Cloud, a solution that drives data-driven decision making in government; presented to customers to bring users on board with product direction and vision; planned and prioritized work from initial visioning through storymapping, idea validation, and acceptance criteria authoring.

A leader on Socrata's Customer Success Team, managed the day-to-day work of the Web Developer Consulting Team. Core to this role was identifying customer pain points and objectives, recommending solutions, scoping level of effort, and managing solution delivery. Additional activities included acting as Scrum Master, building and managing partnerships with partners, and driving the strategic direction of the intersection between front- and back- end environments. Publication: https://socrata.com/blog/delight-dont-distract-3-tips-better-data-visualizations/

Provided technical assistance to Research and Product Development team members located in Africa, the Middle East, and Central Asia; project managed field work located in Mali, Cote d'Ivoire, Burkina Faso, and Madagascar; developed monitoring and evaluation tools with an eye to social performance and product development strategy; guided field teams on the adoption of the Progress out of Poverty Index; developed instructional field guides on topics including market research, segmenting, targeting, and tracking changes over time; engaged in capacity-building with field teams.

Following research and data compilation, authored a field guide that detailed the challenges and benefits of different survey methods used to administer the Progress out of Poverty Index (PPI), how to adopt a new method, and how to maintain and test data integrity. Guide has since been published at http://www.progressoutofpoverty.org/materials-piloting-and-implementing-ppi

Founded a social impact business dedicated to developing landmine detection technologies; spearheaded business development with NGOs and the US Department of Defense; organized and conducted field testing with customers; interfaced between technical team and customers; managed all financial oversight including contract management, billing, and payroll; worked closely with attorneys on topics of risk management, ITAR, and intellectual property.

Developed fundraising strategy with a focus on social networking; customized Salesforce platform; created and updated website content and presentation materials; wrote successful grant application and budgets; coordinated with field staff in Afghanistan.

Analyzed viable monitoring and evaluation models for Community Knowledge Worker Initiative in rural Uganda; proposed evaluation strategy incorporating statistical significance, cost, and duration; delivered a strategy served as successful funding proposal for the Bill and Melinda Gates Foundation.

Grew volunteer program from 10 to 50 volunteers across eight programs in 12 months; oversaw recruitment, training, placement, and mentoring; developed and conducted a domestic violence advocacy training program that became the go-to for organizations across the state; conducted support groups, court accompaniments, and advocacy-based counseling.

Implemented and managed projects for immigrant and refugee youth; supervised project staff across three sites and four programs; managed project budgets; wrote performance reports following federal, state, and city guidelines; conducted program development and design and grant writing.

Acted as a liaison between the Indonesia-based program team and headquarter departments; sourced, gathered, and tabulated data, certifications, and program-related documents; maintained records of all documents pertaining to the program and any related communication.

Supervised daily operations at a homeless women’s shelter; provided case management including facilitating access to housing, education, employment, and medical assistance; responded to emergency medical and security concerns.

Assisted a primary school teacher in a program for Sudanese refugee children; used culturally-sensitive communication skills to assist in literacy and language training in addition to socialization activities.

Researched and designed in-country fieldwork with NGOs based in Cambodia, navigated ethics approval process to ensure appropriate interview content when interviewing children, conducted interviews with children and adults in Phnom Penh, Sihanoukville, and Poipet.

Assisted in developing a conceptual framework for a symposium of gender indicators; liaised with funding agencies including AusAID, UNIFEM and GRM International; prepared event materials, set-up event space, facilitate day-of events to ensure a successful event.

Led project development and capacity-building in Chiang Mai, Thailand; equipped a group of refugee women with English skills for use in their respective refugee camps, initiated and taught daily classes on English, international human rights, and sexual and reproductive health; assisted with grant writing.

Met with children and their families to address barriers to school attendance in Lulekani, South Africa; addressed issues such as HIV/AIDS, domestic violence, and poverty; ran daily operations of soup kitchen; facilitated communication between families and school officials.