Robin Hooker Email & Phone Number

Cartersville, GA, US

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States

• Responsible for driving overall strategy and execution of our rapidly growing Customer Service and Merchant Support organization. Rapidly scale and lead Customer Service, Merchant Support and any Third-Party Providers.
• Develop vision and implementation strategy to exceed service and support targets
• Drive overall performance of Customer Service and Merchant Support organizations: service levels and customer satisfaction
• Partner closely with all other departments to drive innovation to create a seamless customer experience
• Accurately forecast and exceed monthly, quarterly, and annual budget numbers
• Define service metrics, drive standard methodologies, optimize process for productivity improvements

Kennesaw, Georgia, United States

• Manage day-to-day sales representative work processes and results to established service levels - Drive revenue generation results.
• Supervise and monitor sales representatives by listening, watching and auditing their daily and historical performance;
• Analyze daily performance activities and ensure that objectives are met by providing on-going performance feedback and training;
• Research, investigate and make recommendations concerning such issues as staffing decisions or procedural changes;
• Identify necessary changes to increase productivity and ensure smooth workflow;
• Assist in formulating and implementing targets and standards of performance for individual sales representatives and the team;

Kennesaw, Georgia, United States

• Source sales opportunities through inbound leads and outbound calls.
• Manage high volume of inbound and outbound calls in a timely manner.
• Establish connection with new and existing customers over the phone; build an environment of trust through responsive service and understanding needs.
• Using consultative and value selling techniques to identify needs, determine eligibility and present best financial solutions that solve customers’ needs.
• Clarify information, research every issue and provide solutions and/or alternatives.
• Follow communication scripts and advertise our products to interested customers in a manner that is professional and honest.

Cartersville, Georgia, United States

• Managing day to day operations
• Develop and Implement Strategic Vision
• Communicate HFH’s Mission, Goals and Commitment
• Manage Implementation of Approved Plans
• Managing the profit and loss statements and all marketing aspects of the business
• Overseeing Customer Relations, Scheduling and Human Resources including training

Kennesaw, Georgia, United States

• Overseeing training of all sales associates in services, product knowledge and Customer Service
• Responsible for identifying and developing all culture, process and performance improvement and efficiencies for the customer.
• Establishing great sales culture in all areas of the store
• Managing scheduling, human resources, and store profit and loss
• Ensuring that company programs and objectives are followed
• Maintaining presentation of product through execution of promotional planners