Robin Zhang Email and Phone Number

• Develop and support the 2016 IGOM implementation strategy for member airlines• Produce monthly implementation reports and analysis for IATA senior leadership team• Plan and launch regional campaigns and workshops for IGOM• Update and enhance glossary in IATA Airport Handling Manual (AHM)• Provide administrative support for ground operations task force meetings (AGSA, ASG, GSEE, IGOM, LCAM)• Member of the planning team for IATA’s annual ground operations conference, IGHC

• Coordinate, support, and compiled the 2015 IATA aviation security and facilitation work plan and strategy• Provide documentation and logistic support for IATA senior management meetings• Member of the planning team for major international conference, AVSEC World 2013 and 2014. Liaising with all relevant departments regarding contents, logistics, marketing blasts• Performed onsite support for AVSEC World 2014 on content management, communications and on site polling.• Chaired team meetings and kept minutes for the meetings.• Arranged meetings and conference calls for Airline senior leadership group, and international border control regulators. • Provide planning and documentation support for IATA led industry wide task forces.• Revise and update IATA industry framework for SeMS and Cyber Security Management.• Managed SharePoint, Intranet and Extranet of department and selected task forces.• Coordinated and monitored sales for the IATA Security Products• Dealt directly with IATA customers requiring assistance with security products.• Member of the subject matter expert team for IATA Security Manual and the IATA Aviation Cyber Security Toolkit, brainstorm materials for new editions.• Managed publication quality assurance and validation process for IATA Security Publications • Helped develop IATA industry framework for SeMS and Cyber Security Management.• Played key role in presentation of Aviation and Border Security topics to entire Montreal office.

• Oversees the operation of all games in area• Communicate with employees and customers• Plan and manage worker schedule tables• Assist manager to solve problem when situation requires• Organize and manage game stations• Help and communicate with customer

• Provide customer service• Help customers plan trips• Arrange group tours for travel agencies • Make emergency flight delay protections