Robin Jacob Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

At Smartserve, our vision is to provide you with the most ideal solutions in wealth management for your overall financial well-being. It is our mission to reach to a maximum number of clients and make a positive, worthwhile impact in their lives and help them achieve their responsibilities and financial goals in life.We are driven to provide you with simple, unbiased and uncluttered professional advice that adds value to your quality of life and results in actionable solutions. We practice a client focused, need-based, process oriented approach and rather than a product focused and sales oriented approach.Going beyond planning and execution services, we believe in building long-term relationship with you and be present to see you when you achieve your financial responsibilities & goals in life. All this while, we would ensure that you are always updated, informed and in control of your wealth.

Bengaluru Area, India

Founder & CEO of Rentgini.com which is a 100% subsidiary of Smartserve ITeS Pvt. Ltd.Rentgini : www.rentgini.comRentGini is a startup which aims to facilitate Reuse through renting or sharing and in the process,help individuals and business make or save money while saving our environment.Role & Responsibilities:Founder & CEO – Handled all aspects of Idea to Executions.Identifying the best vendor for the website developmentGuiding the development team to design and develop the site and testingDeveloping and executing the marketing plan – SEO, Blog, video (https://youtu.be/u-o1DoqoLkw)Identifying supplies/partners and getting them on the portalFund raising – VC pitch

Bangalore

Dell International Services - Project Program Mgmt. Sr. Advisor (Process Engineering – Vendor Mgmt).Job Responsibilities:Implementation of CTB projects across all partners of Dell DSS outsource partner networkDriving Executive escalation governance with all partnersGuidance and governance to Vendor Mgmt. team on RTB projects across the OSP networkDrive improvement on key matrices through analysis and governance across the OSP networkAnalyze and suggest changes to the Sr. mgmt. on the current process to help performance & customer experienceAnalyze and Drive Productivity improvements across the enterprise

Chennai / Cochin

Lead operations for two clients with a team size of 1000 spread across three cities. Responsible for profitability of the programs with revenues exceeding $ 12 mil./yr. Ensuring smooth service delivery across all programs Responsible for ensuring consistent improvement on all KPI’s Conducting reviews & providing guidance to the team on achieving all KPI’s & other SD aspects. Client Management & QBR’s with the client. Price renegotiation & KPI amendments with client servicing team.

Bangalore

Service Desk operations for Two clients• Responsible for Driving SL’s & KPI’s for the Project.• Creating monthly Goal Sheets for the team and sharing 1x1 feedback.• Improve Agent utilization and seat utilization. • Client management & monthly review’s with the client.• Develop and implement growth plan for the team.• Conduct weekly reviews with the team leader.• Identify business opportunities and work with ADM/BD to increase business and there by improve revenue

Bangalore

Team Manager for Service Desk OperationsUnilever helpdesk : • Was involved in the Transition and Setup of the North America Service Desk for Unilever from USA to Dublin & India.• Team Lead for a Team of 25 Analyst for the Unilever Global Service Desk, Operational 24 X 7, Supporting the Laptop’s, Desktop’s and Approx. 1200 Application’s for a User base of 15000 in North America and Off-peak for Latin America, Europe, Asia, Africa & Middle-East. • Responsible for the Staffing and scheduling for the team in India & Shift Handover to Dublin. • Stack Ranking and Performance communication for the team in BangaloreKPMG Hlpdesk : • Involved In the Transition of the KPMG Helpdesk supporting 22 offices across UK from Dublin to Bangalore• Managing a team 35 members for KPMG Helpdesk who have consistently met all SLA’s since inception.Microspft helpdesk : • Responsible for Driving SL’s & KPI’s for the Project.• Managing a team of 150 tech’s, 2 TL’s and 6 SME’s & driving them to achieve their targets.• Creating process for measuring performance and ensuring compliance to Processes and Policies.

Hyderabad Area, India

Service Desk analyst, QA, Desk Site Engg.Worked in GE Capital International Services-IT Services as a Systems Analyst from 15th March 2000 till 6th June 2002 (Have Undergone Training for the same in GE Medical Systems, Wisconsin-USA.) and then as an L2 (Desk site support) for GECIS Bangalore site till 3rd Dec 2002GEMS Helpdesk• Responsible for the GEMS-IT Transition for additional 6 FTE’s to the GEMS team and I was also responsible for all the training of new analysts.• Actively involved with call auditing on floor. • Responsible for Training New Analysts and Mentoring Them.• Single point of contact for all the technical Queries for the Team of 30.• Key role in a GB Project-Learning Curve Reduction.Desk-Site : • Onsite Software and Hardware troubleshooting, Installations and Inventory management for the site.• Creation & deployment of Images (Using Symantec Ghost Cast Server).• Accountable for Installation, Testing and Deployment of all the Applications during the Transition of new processes.

Nism Series V-A, Investments And Securities, Arn Holder

Bca, Computer Application, 1St Class

Mcse, Ccna & Dip. In Lan Designing

Diploma In Computer Science And Engg., Computer Science

Education record