In my role at SLEEKFENCE™, I specialize in delivering premium customer experiences and driving exceptional sales results in the architectural fencing industry. With a focus on understanding client needs and guiding them through a seamless journey, I help clients enhance their properties with sleek, contemporary fencing solutions.

Providing consultation to automotive dealers to help increase service revenue and to identify areas where other Quorum offerings can help our customers make more money.Regularly conducting onsite and virtual meetings to strengthen relationships, provide training, review reporting, and to better understand how our software is being utilized.Working with a variety of departments within the organization to ensure deliverables are executed at the highest level.By using our reporting platform showing our customers areas where they are excelling and where there could be improvements.Meeting and exceeding retention and sales targets while managing a portfolio of $4.7 million of ARR.

Providing consultation to OEMs, integrators, academics, and research organizations for FLIR machine vision camera selection.Involving channel partners to help existing and potential customers with solutions in areas of the project outside of FLIR’s scope.Managing a portfolio of over 700 customers varying from transactional sales to long-term projects with typical timelines of 12-24 months.During a challenging 2020, I was able to exceed booking and billings by 120%+ percentage to target.Continuously researching new business development opportunities using Zoom info, LinkedIn Navigator, and other lead-generating activities with channel partners.Recently took over management of resellers/distributors and provided channel management support.

Managed and supported a group of existing greenhouse customers throughout the Canadian and US west coast as a dealer for the Priva control/labor tracking system, Gavita Lighting, and Philips/Signify LED lighting systems.Worked on complex proposals for retrofitting and new greenhouse construction for the Priva system to grow crops for the vegetable, flower, and cannabis industries.Providing after-sales support for the Priva labor tracking and lighting systems along with sourcing various other parts such as motors, variable frequency drives, sensors, and other industrial/greenhouse parts.During my time at Climatrol Solutions, I sold millions of dollars worth of greenhouse controls and lighting systems, including a $2,000,0000 LED project in 2018.

Odenza provides high-quality vacation certificates for all types of businesses.Contacted businesses and provided them with an additional tool to help boost and close sales. The typical sales cycle was 1-3 months and took tactful follow-up to close sales. Habitually made an average of 50-60 calls daily to fill the funnel and build a business book. Managed many successful programs, which ranged from using promotion for, giveaways at trade shows and as a back pocket offer for closing especially tough deals. Trying to sell to people who were in sales themselves was a tricky challenge. But within the first 3 months, I was able to meet my sales quota and build a book of business which generated repeat business.

Provided support to point-of-sale associates on policy and procedure.Fielded inquiries from customers regarding bills, renewal offers technical support and products.Dealing with a high volume of inbound inquiries averaging 50-60 daily.Top 100 representatives Award in customer service throughout all lines of business.Chosen to be on the Fido hybrid team which was a sales role and I was able to exceed targets.Traveled with a team of 16 employees throughout Alberta to help deploy a new POS system.Accepted into Fido’s leadership development program.Handled supervisor-escalated calls.

Helped customers with advertising strategies consisting of print and online by using a consultative approach to uncover opportunities and present solutions.Met with customers to present complex advertising solutions consisting of SEO and SEM.Managed a portfolio of existing valued between $ 750,000 to $1,000,000.Received a high volume of inbound inquiries while making 30-60 outbound calls per day.In 2010 I was awarded Top Internet sales, and Top Search Engine Marketing solutions and sent on a company trip for exceeding the target.

Assisting customers with hardware and network-related issues. Provided support for all makes and models of phones as well as email setup and data transmission issues. Using a diagnostic line of questioning to work with customers to identify widespread issues.Educated customers on how to get the most from their Telus products. Consistently maintained quality scores of 95% or higher.Trained on 15 different applications to resolve sms, reception, data, and hardware issues.Consistently, I was able to surpass targeted resolve rates and call handling metrics.

Took inbound calls from customers calling in to cancel cell phone service. Vaccinated competitor offers with tactful negotiation and education on the advantages of Telus.Made outbound calls to new and existing clients to proactively address concerns. Empowered to make decisions on how much credit and concessions clients would receive based on loyalty, revenue, and other relevant factors. I was able to exceed all handle time, sales, and retention metrics year over year.