Robin Jorgenson, Sphr Email & Phone Number

Bellingham, Washington, Us

• HR Team Leadership: Managed a team of HR professionals, driving continuous improvement through coaching, mentorship, and advancing skills and technologies. Instilled the organization's core values—Respect, Accountability, Integrity, Collaboration, and Innovation—into daily operations and decision-making.• Inclusion & Diversity Leadership: Championed Inclusion, Diversity, Equity, and Anti-Racism (IDEA) principles, embedding them into enterprise systems and processes to ensure equitable practices. Built an inclusive workplace culture that fostered belonging and strengthened organizational integrity.• Employee Relations & Development: Mediated conflicts and coached leaders, managers, and employees to enhance conflict resolution skills through guidance, feedback, and practical tools. Led sensitive investigations with professionalism, providing support across all organizational levels.• Recruitment & Onboarding: Managed recruitment from sourcing to onboarding, including credentialing for licensed professionals.• Benefits Management: Administered benefits programs, ensuring compliance and improving efficiency. Collaborated with stakeholders to resolve discrepancies and enhance employee satisfaction.• Strategic HR Management: Revised all UCNW job descriptions to align with compensation structures and organizational objectives, improving clarity and supporting recruitment, performance management, and development initiatives.Achievements:• Streamlined HR team workflows through shadowing, process documentation, and cross-training, ensuring team support and workload coverage.• Reorganized HR team job responsibilities by grouping tasks, aligning roles with skills, and eliminating redundancies. Established backup and mentor systems, conducted training sessions and team culture building workshops.• Co-facilitated leadership trainings for 40+ managers on process improvement, conflict resolution and corrective actions for performance improvement.

Bellingham, Washington, Us

Program Management & Project Execution to support Strategic Workforce Initiatives:• Research & Proposal Development: Conducted comprehensive research and proposals for workforce initiatives.• Program & Project Leadership: Oversaw program development and management, ensuring successful project execution.• Team Leadership: Lead project teams, driving progress and collaboration through effective meeting facilitation.• Vendor Management: Sourced, assessed, and managed external vendors, including performance and contribution.• Innovation & Improvement: Proactively recommended and implemented improvements to tools, procedures, and policies, promoting a culture of innovation and efficiency.Achievements: • Led the development and execution of the Inclusion, Diversity, Equity and Anti-Racism (IDEA) initiative, enhancing organizational culture of belonging and inclusion.• Founded the inaugural LGBTQIA+ Pride Committee, overseeing everything from charter creation to event coordination.• Revamped the employee wellness program by integrating industry best practices and innovative platforms.• Aligned job descriptions with compensation and performance strategies, collaborating with 40+ management staff.• Implemented process improvements across HR functions, elevating operational efficiency and service quality.• Conducted a comprehensive review and update of Personnel Policies, Standards and Procedures with a focus on reinforcing equity-centered practices.

Bellingham, Washington, Us

• Drafted and posted recruiting advertisements to build inbound sourcing strategy.• Screened and interviewed candidates to assess key role requirements and company culture fit.• Implemented effective recruiting strategies to attract and source high-quality candidates.• Maintained applicant information and updated statuses in the applicant tracking system.• Utilized job boards, LinkedIn, candidate referrals, and database searches to source both active and passive candidates.Achievements: Assisted with transition to a new Applicant Tracking System/Human Resources Information System software.

• Continuously streamlined operations while ensuring compliance with federal, state, and local regulations, including Covid-19 safety protocols. • Improved employee relations by providing coaching to both management and staff, fostering a positive and productive work environment. • Provided strong leadership focused on process improvement and employee training to enhance overall customer satisfaction. • Managed the cafe's social media presence across multiple platforms, involving content creation, photography, customer engagement, customer service and targeted marketing. • Handled closing duties, including financial reconciliations, managing POS system reports, and overseeing cash deposits.Achievements:• Implemented productivity enhancements that enabled business continuity despite a 54% reduction in staff during the Covid-19 pandemic.• Successfully established new markets and increased sales of targeted items through strategic social media marketing campaigns.

• Managed key business operations of family painting business, including customer service, accounts payable, accounts receivable, taxes, purchasing, inventory and marketing. • Continuously improved business systems and processes to support and sustain future growth. • Created and developed business branding, designed marketing materials and local advertisements. • Launched strategic seasonal campaigns, optimizing business operations for all weather conditions and seasons.Achievements: • Restructured the business from a Sole Proprietorship to a Corporation with multiple employees and increased annual revenue by 125% during COVID-19 Pandemic.

Bellingham, Wa, Us

• Benefits Administration: Managed employee benefits (medical, dental, vision, life, disability insurance, HSA/HRA, retirement plans), coordinated open enrollment, FMLA, COBRA, and compliance (5500s, EEO-1, Vets 100).• Payroll Management: Processed bi-weekly, multi-state payroll, including tax returns and W-2s.• HRIS: Oversaw data management, workflow design, reporting, and process improvements.• Compensation: Participated in compensation program development, market analysis, salary surveys, job evaluations, and wage assessments.• Recruiting: Managed end-to-end recruitment process, including job description creation, candidate screening, interviews, and offer management.• Onboarding & Training: Conducted orientations and training sessions for new employees.• Employee Relations: Led management consultations, investigations, and handled terminations and exit interviews.• Performance Management: Coached employees and oversaw performance appraisal processes.• Employee Recognition & Wellness: Chaired committees, organized events, and managed related budgets.• Safety: Participated in safety committee, managed injury reporting, training, and compliance.• Budgeting: Managed budgets for various committees and prepared HR department budget.• Communications: Delivered presentations, managed internal communications, and employee newsletter.• Policy Development: Assisted in creating and revising policies, ensuring legal compliance.Achievements:• Twice awarded Employee of the Month.• Led successful initiatives in project management, meeting improvements, leadership development, and mentoring.• Developed spie.jobs, enhancing recruitment marketing and sourcing strategies.• Established internship programs, fostered relationships with minority-focused colleges for diversity and inclusion.

Managed day-to-day operations for owner and support staff; scheduling, distributing and reviewing work.

Coordinated recruiting, onboarding, benefits, payroll and terminations. Supported executive management decisions with departmental work analysis, data management, reports and presentations. Organized and conducted department and company meetings. Assisted with accounting and payroll software conversion.

Managed day-to-day operations; scheduling, distributing, and reviewing work. Enhanced effectiveness by improving work processes. Established infrastructure and oversaw logistics of opening second location. Implemented employee recognition programs, successfully increasing attendance and timeliness.

Conducted analysis of hospital records management policies and reconciled physical files with database index.

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Promoted through ranks to Staff Trainer. Orchestrated opening of new location, training all FOH staff.

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Supported administrative operations of international pre-employment assessment company, identifying job behaviors of high performing talent, resulting in improved business outcomes.