Robin Anderson Email & Phone Number

Pflugerville, Texas, United States

• Created resumes, cover letters, LinkedIn optimization worksheets, and additional materials for job-seekers according to in-house guidelines.
• Reviewed client-provided materials to gather pertinent information regarding knowledge, skills, and expertise, as well as current career goals; transferred necessary information onto proprietary templates and enhanced.
• Requested, received, and submitted assignments through the company's online… Show more
• Requested, received, and submitted assignments through the company's online Document Management System (DMS).
• Tracked and calculated assignment pay using an Excel spreadsheet.
• Escalated questions or concerns regarding assignments to the correct person for assistance or resolution.

Austin, Texas, United States

• Collaborated directly with administrative support staff, sales team, and leadership to execute daily operations, facilitating business development.
• Responded to various client inquiries regarding pricing and services to support the sales pipeline.
• Revised work assignments based on client feedback to ensure satisfaction.
• Gathered, organized, and maintained pertinent client information, including contact information and quotes for services, using Google Sheets, enabling more… Show more
• Gathered, organized, and maintained pertinent client information, including contact information and quotes for services, using Google Sheets, enabling more accurate and efficient workflow.
• Sent follow-up messages to prospects, increasing close rates for sales.

Austin, Texas, United States

• Constructed and maintained materials to streamline and standardize the training process for Intent Analysts (IAs) in the U.S. and abroad.
• Leveraged existing reference documents to write scripts, ensuring training instructions were clear, concise, and engaging.
• Utilized Audacity to record and edit audio files that were incorporated into training videos.
• Created training videos using ScreenFlow, which used animation to demonstrate proper call-handling techniques for multiple… Show more
• Created training videos using ScreenFlow, which used animation to demonstrate proper call-handling techniques for multiple clients in diverse industries.
• Developed quizzes to assess IA understanding of concepts covered by training videos.

Austin, Texas, United States

• Managed ~40 Intent Analysts (IAs) and six Subject Matter Experts (SMEs) across two assigned Core Groups.
• Collaborated across departments to coordinate off-production activities, including training sessions.
• Recruited volunteers to perform routine operational tasks, such as cleaning the production and break areas.
• Monitored and assessed team and individual performance using performance tools, such as dashboards, as well as direct observation.
• Identified and provided… Show more
• Identified and provided opportunities for group and individual improvement, including training, coaching, and general support.

Austin, Texas, United States

• Guided ~25 Intent Analysts (IAs) to success by providing regular mentoring across multiple clients requiring different approaches to data capture and call-handling.
• Monitored IA performance in all areas, including accuracy, timeliness, attendance, and attainment training, and implemented methods to boost key metrics.
• Assisted IAs with recognizing, setting, and achieving performance goals through motivation and teaching.
• Worked cross-functionally across teams and departments to… Show more
• Worked cross-functionally across teams and departments to optimize success at all levels, from the individual employee to the corporation at large. Show less

Austin, Texas, United States

• Mentored ~20 fellow Intent Analysts (IAs) through regular coaching sessions.
• Reviewed general guidelines for call-handling procedures and provided feedback on specific performance errors identified by the Quality Assurance department.
• Answered general and specific questions regarding call handling processes and procedures to increase understanding and improve performance.
• Communicated new or updated call-handling guidelines to IAs, facilitating continuous alignment with… Show more
• Communicated new or updated call-handling guidelines to IAs, facilitating continuous alignment with performance expectations and best practices. Show less

Austin, Texas, United States

• Listened to, interpreted, and captured alphanumeric data (such as names, email addresses, or phone numbers) or intent (such as yes or no) from incoming utterances.
• Entered data/intent into computer interface according to company practices and procedures for accuracy and timeliness.
• Attended routine training and coaching sessions to expand work capabilities and enhance performance.

Austin, TX

• Prepared for nightly tournaments, including setting out chip stacks, decks of cards, sign-in sheets, and table numbers, enabling tournament play to begin on time.
• Presented opening announcements to players, clearly communicating expectations for game structure and player behavior before games commenced.
• Monitored games to ensure compliance with league rules and policies.
• Assisted players with questions or problems and resolved disputes if necessary.
• Collected payments from… Show more
• Collected payments from venue and deposited payments to company bank account within established timeframes.

• Reviewed, formatted, and uploaded trade show leads to support marketing efforts.
• Cleansed and updated records in Eloqua and Salesforce to ensure accuracy.
• Identified and assigned lead ownership to appropriate sales representatives for follow-up.
• Performed ongoing/long-term duties involving data entry/data hygiene with strict attention to detail.
• Executed special projects as assigned, such as internet research, including collection and reporting of findings, writing, and… Show more
• Executed special projects as assigned, such as internet research, including collection and reporting of findings, writing, and transcription. Show less

Associate Of Applied Science (Aas), Marketing

In progress

Bachelor Of Arts (B.A.), English