Robin Brown Email & Phone Number

Duluth, MN, US

Wayzata, Minnesota, US

• Lead IT strategy, direction and operations to enable digitalization and transformation efforts for 28,000 Protein North America employees across 43 plants, 13 sales offices, multiple distribution centers and our.
• Provided thought leadership and development of the enterprise strategy and annual IT business plans for Protein NA.
• Created vision, strategy and roadmaps for the ERP implementation & digital modernization of critical systems consolidating 5 ERP systems into SAP, including integrations to critical applications and processes.
• Implemented Factory of Future focused on labor optimization, digital twin, RPA, IOT, AI, robotics, co-botics & paperless.
• Drove a large organizational change management effort to evolve the culture and develop high performing team.
• Drove blockchain efforts for Honeysuckle White Turkey (1st company to do turkey blockchain) & Prime Water Salmon.

Executive Technology Leader focused on driving strategic change in the retail, healthcare, government, financial services, consulting and construction sectors. Passion for transforming business and IT strategy convergence, enabling innovation and building strong leadership teams through enhanced culture. KNOWN for driving technology-enabled process and.

Minneapolis, Minnesota, US

• Responsible for transforming all aspects of IT delivery across all 19 business functions, including the establishment of the strategic vision for technology solutions, selection, acquisition, development, maintenance.
• Created vision, strategy and roadmaps to deliver IT systems, technology, enterprise applications and architecture while transitioning from a 100% on premise strategy to 50% of critical applications in the cloud.
• Implemented technology solutions to manage capital project panning, equipment, engineering and job site connectivity.
• Created a security strategy, implemented a Cyber Security Maturity Assessment and drove a 15-month remediation program that came in on schedule and $140,000 under budget; 1st large program to achieve this in company.
• Developed records retention and a Data Governance capability that included data classification and segmentation.
• Drove a large organizational change management effort to evolve the culture, develop staff and processes to continuously identify new operational efficiencies and drove increased employee engagement by 14 points.

US

• Optum Workstream Lead to transform the MA Health Exchange. Demonstrated success building/leading digital teams and delivering value through consumer experiences. Performed UI/UX, Billing and Enrollment and Health.
• Built digital strategy and managed partnership/collaboration with Optum, State, CMS and Vendor Partners to provide increased client satisfaction and created an engagement model across project tracks for the MA Health.
• Delivered four assessments to Commonwealth Connector Authority (CCA) Partners on the MA Health Exchange (Accessibility, Usability, Functionality and Performance) transforming the website for a successful 2015 Enrollment.
• Analyzed business objectives and customer needs to deliver comprehensive products for the marketplace. Developed a customer-focused environment through complex cross-matrixed programs, business transformation &.
• Implemented the financial export process between the HIX and federal databases to create an improved 834 to each Carrier. Developed and implemented the process to identify, track, remediate and report data integrity.
• Delivered Issuer documentation on how to load plan information into the certified templates for validation and provided staff augmentation to CCA partners to do template validation prior to loading plans into Federally.

US

• Established the C&S Segment CIO office model to enhance business strategy, segment growth opportunities and align the IT demand through people, process and technology. Propelled relationships between the C&S Business.
• Rallied our Business, Benefit Operations and UHG-IT Executive Leadership together to align on our strategic 3-year plan and drove strategic programs that grew Community & State membership to approximately 4M.
• Developed and marketed growth strategy and operational opportunities through the capital planning process and prioritized the Segment Portfolio with IT and Benefit Operations.
• Developed data management and analytics strategy for Medicaid and OptumRx.
• Reduced IT Admin Charges by $1M through operational efficiencies and decommissions within legacy environments.
• Decreased operational issues by 32% by spearheading Segment reporting for UHC C&S via tracking issues, providing trend analysis and identifying root cause across Benefit Operations, Business Partners and IT.

US

• Liaised between segment CIOs and IT to develop healthcare strategy, CRM model to improve service deliver, drive growth opportunities, improve customer experience and prepare for a successful AEP. Ensure that we passed.
• Founded CRM model to liaise with Benefit Operations, Business and IT for strategic planning & priority alignment
• Improved the management and administration of multiple Claim Production support functions to support AEP (Annual Election Period) projections
• Developed and led the AEP Readiness program for Medicare & Retirement across Benefit Operations, Business and IT
• Provided Executive Leadership to drive the 2011 AEP Readiness activities that resulted in:Total applications being 116% of plan, Total calls being 103% of plan (163% over previous year), 1M enrollments over 6 weeks.
• Drove the strategy and linkage between external technology systems and resources, including systems for electronic data exchange (e.g. government, vendors, and other health care organizations)

Dublin 2, IE

• Managed operating budget and direct activities for global team members and support staff in the US, India and Philippine locations. Operated all aspects of the Global IT Services portfolio for the Best Buy Enterprise.
• Responsible for the operational design and support remediation between the Client, IT teams and vendors. Built the first CRM capability from the ground up to manage the products and services according to the.
• Provided strategy development and execution of business transformation
• Led data-driven organization, including prioritization of capabilities, evolution in digital process and ongoing measurement of effectiveness of digital experiences
• Managed Program/Project Management services across the business change agenda on-shore and off-shore
• Provided senior leadership (internal and external to organization, including vendor relationships) and was accountable for financial SLAs and contractual performance results per the outsourcing contract

Dublin 2, IE

• Managed operating budget and direct activities for Global team members and support staff in the US, India, Philippine and Canada locations. Operated all aspects of the IT Service Management & DotCom Operations.
• Managed implementation work, Sales & Vendor account management, product and operations for the Best Buy client
• Translated guest and market needs data into project requirements designed to enhance the user experience
• Refreshed 1/3 of the DotCom environment each year and moved web tier to Linux; reduced operating costs by 30%
• Drove infrastructure infrastructure requirements to handle +34% visits and +84% orders over prior Yr peak day and peak hour of orders was +148%
• Drove the strategic direction for DotCom technology solutions to scale 80% YOY, which led to the following awards achieving #1 position in overall Customer Experience (surpassing Amazon), Customer Satisfaction, and.

Dublin 2, IE

• Managed operating budget and direct activities for National team members and support staff in the US. Operated all aspects of the IT Operations Management portfolio for Best Buy Enterprise to include the following.
• Transformed operational processes, technical architecture, systems management and security requirements
• Improved relationships between the Business, Best Buy IT and Accenture IT teams
• Achieved PCI compliance for the Bestbuy.com website to include: Network Segmentation, Secure Vault and Data Encryption, Access Remediation, 6.6 Code Review/Firewall Protection and ArcSite Central Logging
• Developed & implemented SOX requirements for infrastructure operations, Separation of duties and proof of testing

Richfield, Minnesota, US

• Managed operating budget and direct activities for team members and US support staff. Operated all aspects of the Enterprise Change & Configuration Management portfolio.Key Achievements:
• Change Mgmt: Total # of RFCs decreased by 45% from 10/06-10/07; achieved CMM Level 4
• Configuration Mgmt: Implemented UCMDB for H/W CIs and developed ETL process to cleanse 26 inventory repositories
• Incident Mgmt: Total # of incidents decreased by 25% by governing change control process
• Service Desk: Managed the Service Desk and vendor relationship for Best Buy over 3 years
• Problem Mgmt: Total % of major events decreased Yr over Yr by 51%

Richfield, Minnesota, US

• Managed operating budget and direct activities for team members and support staff in the US. Operated all aspects of the IT infrastructure portfolio for the Best Buy Enterprise.Key Achievements:
• Managed the Wintel/X86 infrastructure to include 1,300 servers
• Built the strategic infrastructure plan for the IT Department and established the governance for infrastructure operations to include design, architecture, security, standards, patching, monitoring and administration
• Designed, marketed & implemented 1st lease refresh H/W strategy; eliminated purchases
• Established a reusable process for Application turn over and operational support
• Drove new HP OpenView monitoring strategy, roadmap and marketing of the new service

Richfield, Minnesota, US

• Provided IT project management for infrastructure related projects in a fast paced retail environment. This included POS, Services, Online, Business, Associate facing, Internal and Customer facing applicationsKey.
• Developed and implemented IT PM process handbook for managing systems development and infrastructure deployment
• Managed IT projects that ranged from $50,000 to $3.7M
• Created Holiday Readiness processes for organization; reduced downtime by 28%

Richfield, Minnesota, US

• Provided work direction for the User Interface Design Team. Managed the strategic analysis of existing intranet “TagWired” content and applications; built business requirements, scope documentation, project plans and.
• Designed the graphics and developed the code for the new Enterprise Portal
• Created UI guidelines, standards and best practices based on industry standards for distributed publishing
• Designed the Portal authentication and knowledge repository for the enterprise
• Implemented Plumtree and People Finder products for the internal portal

Richfield, Minnesota, US

• Provided work direction and people leadership to the communications team. Created the overall design proposal for the company intranet and managed the implementation in partnership with IT.Key Achievements:
• Established strategic analysis of existing intranet “TagWired” content and applications; build business requirements, scope documentation, project plans and financial objectives
• Developed the code for the new TagWired intranet and deployed in 10 months
• Created the system file structure, concept, templates, style and User Interface guidelines
• Implemented Content Replicating System for daily updates, registering of objects and DLLs

Provided work direction and people leadership to marketing & Communications team. Sole Web Developer for the company intranet used to push crucial information out to the sales force. Created the strategic analysis of existing intranet to build the requirements and new architecture for the site, documented the methodology of processes and initiated change.

Mini Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Graphic Design