Robin Ketz Email & Phone Number

Haaksbergen, Nl

Enschede, Overijssel, Nederland

Apeldoorn, Gelderland, Nederland

Amsterdam En Omgeving

- Providing mentorship, managing, training and motivating multinational teams, implementing centralized processes, automation and further optimizing lead management performance.- Collaborating with colleagues across the business, translating global and local sales needs into operational solutions.- Supervising the daily activities of Lead Researchers, ensure execution of day-to-day objectives for the team.

Enschede, Overijssel, Nederland

- Establishing the first, positive contact with future partners and thereby lay the foundation for a sustainable cooperation- Analyzing restaurants needs and suggest improvements regarding the offering of products and services

Enschede, Overijssel, Nederland

Any administration around the onboarding of new restaurant partners and activating them on the online platform "Thuisbezorgd.nl":- Checking contracts of all new restaurant partnerships- Validating and verifying all data of new clients- Handling all data with high diligence and confidentiality- Quickly handling all administration, so a timely activation of the restaurant on the online platform can be assured- Ordering merchandise products from the online shop for the new clients- Reaching out to clients when information is still missing or the activation of the account needs to be discussed

Enschede, Overijssel, Nederland

- Helping customers and restaurants with questions and problems over the phone and by mail- Passing on orders- Solving payment issues- Entering confidential restaurant data- Working closely together with other departments

Enschede En Omgeving, Nederland

- Taking care of the correct check-in and check-out procedure, providing service and complaint handling- Accepting and processing reservations for hotel rooms, restaurant and banqueting- Answering mail, e-mail and telephone calls- Giving general and tourist information to guests

Worldwide

Hosting guests from various European countries in the holiday destinations with the following tasks:- Airport operation, transfers to and from the hotels and guiding of excursions- Destination services such as welcome meetings and hotel service hours- Guest relations and complaint management- Excursion sales and weekly liquidation- Office and administrational duties- Filling and following up different log sheets and reportsDestinations:- Chalkidiki, Greece (April 2018 - October 2018)- Fuerteventura, Spain (November 2018 - January 2019)- Zakynthos, Greece (April 2019 - August 2019)

Enschede En Omgeving, Nederland

Supporting the various destinations in the Product Long Haul department with the production of the brochures and creating content for website publications.

Enschede En Omgeving, Nederland

Subject: The repositioning of car holidays of TUI Netherlands.In addition to my graduation research, I also worked 3 days a week at the office.

Enschede En Omgeving, Nederland

Mallorca

Enschede En Omgeving, Nederland

- Analyzing the current posting figures with respect to the expectations.- Devising and implementing specific ad hoc actions for destinations.- Partly responsible for creating, suppling and updating offers and determine the appropriate commercial rates, price comparisons and competition analyses which are made for accommodations that are offered by several tour operators and direct sellers.

Responsible for all events and activities of the association, such as a New Year's Gala.

Begur

- Main task: renting villas- Welcoming guests, handling complaints, maintaining Social Media, introducing guests to the accommodation.- Responsible for communication and satisfaction of both owners and guests.

Enschede En Omgeving, Nederland

- Catering Operations- Service Operations- Festival Operations

Curacao

- I worked both operational and at the office for Jun’s cocktail- and sushi bar.- I did several projects, like introducing a new cocktail- and sushi menu and adjusting the staff policy. - I worked operational as a waiter and I used my experience to decide what should be improved.

Cala Canyelles, Spain

- Travel guide of 1-parent families in Canyelles, Spain.- Operational responsible during activities.

Working at the cash desk and solving problems at the information desk.

Bachelor Of Business Administration (Bba), Hotel- En Eventmanagement

Activities and Societies: L.S.V. Cognatio

Havo, Economie & Maatschappij (E&M)