Robin D. Kish, Ccws, Ssgb Email and Phone Number

• Provided consultative and management services to key and middle market clients with complex needs and custom solutions. Created a strategic multi-year framework, services and solutions for early adopter clients.• Developed and drove custom communications and marketing wellness strategies for multi-site employers. • Provided internal and external customers with cost containment and health risk management solutions. • Participated in RFP process.• Prepared client facing deliverables and presentations to engage day-to-day decision makers as well as leadership. • Identified and implemented third party providers to increase department revenue while decreasing external client long-term risks.

Provided consultative and delivery management to tier one clients (including Fortune 50 client with 105,000 lives) for account retention and service excellence. • Oversaw development of new product rollout plans with client service teammates. Managed successful service delivery in accordance with contractual requirements and created contractual addendums with finance.• Prepared and managed new service / product recommendations and presentations. • Collaborated with product managers to guide clients in selecting best-in-class delivery plans.• Utilized Salesforce to manage client interaction including performance guarantee management (PGM).• Managed national travel schedule to oversee custom promotional rollout while maintaining delivery and relationship responsibilities

Managed account retention, growth and service excellence with Fortune 100 accounts of complex service roll-outs across the country and across all product lines. • Developed and implemented strategic multi-year plans for satisfaction, retention and growth and participated with sales and installation of new customers resulting in annual satisfaction scores of 9.5 out of 10. • Developed strategic health management action plans for large employers including custom health coaching call model for “Keeping Healthy People Healthy” resulting in signigficant cost avoidance as measured by health plan spend. • Drove incentive plans to complement group health & benefit strategies. Designed and implemented premium association for biometric screenings resulting in 70% participation.• Improved monitoring and tracking of performance against goals and objectives by designing customized report. Achieved 100% results and positive feedback from client.• Developed and maintained relationships with client decision makers. Built relationships in occupational health, safety, benefits and HR group resulting in 19 site contacts.• Grew client on-boarding and profitably developed and managed the implementation department. • Provided subject matter expertise during RFP and in-person presentations for full-spectrum health, wellness and productivity integrations. • Grew book of business from four clients to >40.• Managed account relationships and service of multiple self-funded large health management clients.

Spearheaded project management, service roll-out and product implementation of eight new key health promotion tier one clients and managed responsibilities of seven implementations.• Collaborated with senior leaders from operations, legal, compliance and sales to proactively identify and manage performance risks. Supported and drove early adopter implementations. • Successfully operated under Letter of Understanding to support contract negotiations and definitions of unique performance guarantees.• Drove new product implementation plans and contributed to multi-year roll-out concepts with product development team for self-funded clients with consumer driven health plans.• Worked directly with implementation managers from acquired organizations. Created consolidated implementation plan across business lines (productivity, health management, and wellness) and identified new tasks as part of service integration

Delivered seamless launch of services for award winning, best in class, self-funded Fortune 100 clients. • Proposed and launched implementation processes and team to onboard over 20 clients systematically and profitably resulting in implementation satisfaction scores of 9 out of 10 including multiple mulit-million dollar accounts such as Nestlé and Mars Incorporated. • Documented and developed next generation reporting and analytics to meet client needs enabling CEO’s and CFO’s to quickly assess and make determinations to further invest in program. • Developed and mentored three staff members to onboard and implement mid-size clients.

Managed key client relationships and operations of subcontractors for national accounts; programs for government agencies and privately held global industry leaders. Directly managed staff of nine to maintain and grow client relationships. • Primary contact for leading consulting houses specializing in Total Health management. • Improved self-selecting incentive-based participation in client health assessment from 20% to 80% using best practice recommendations. • Proactively planned for member experience and developed strategies to drive appropriate utilization and participation. Created custom reports for stakeholders and middle-management enabling decisions to further invest in employee engagement.• Developed client reporting built on value-chain analysis, to identify opportunities for Valuation of Investment (incorporation of best practice ROI methodologies) resulting in an ROI of 3:1. • Developed framework for client budget versus actual process, resulting in improved communication with clients regarding value of services and financial investment.

Health Management and Client Integration Solutions, WellCorp (2003 to 2005) Installed client health management, wellness and productivity programs. Provided strategic planning and visioning. • Supported clients to implement new and existing resources such as health assessments, incentive campaigns and behavior change initiatives. • Provided client guidance in applying for national health promotion awards and designing wellness policies. Health and Wellness Dedicated Client Delivery Manager for ABB Inc, WellCorp (2001 to 2003) Provided for comprehensive management and evolutional delivery of wellness, health management and productivity service integration. • Created and delivered health and wellness presentations.• Oversaw subcontractor relationships to deliver wellness programs.• Managed budget of over $1Million and invoicing. Created pricing and proposed new services to meet client needs. Oversaw administrative and financial support associates. • Worked with over 40 client contacts throughout the country to develop and build trust with site contacts to support program roll-out.

Onsite Coordinator, Centers for Athletic Performance (1999 to 2001) Developed and implemented programs to provide physicians and sports-medicine staff information regarding exercise physiology services and testing.• Participated in and contributed ideas for sports-medicine management meetings including revision of staff policy and procedure manual, creation of new marketing and outreach programs and staff annual review with competencies.• Served as strength and conditioning coach for Women’s National Basketball Association Rockers. Developed international and stateside players year-round. Developed programs to promote athletic success for multi-level athletes from junior level athletes to two gold medalist Olympic ice-skaters. Onsite Coordinator, Health and Fitness Programs, Exercise Technician (1995 to 1999)