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Strategic and analytical leader with experience in strategic planning, operational management, and process optimization within various regulated industries. Proven track record of driving revenue growth, enhancing operational efficiency, and leading cross-functional teams across multiple locations. Recognized for a strong focus on client satisfaction. Skilled in utilizing data-driven insights to develop and implement strategic initiatives, manage budgets, and oversee OKRs, KRIs, and KPIs to monitor performance and quality. Focused on inspiring and motivating teams to achieve organizational goals and exceed business objectives.My experiences have equipped me to navigate and shape the evolving terrain of technology infrastructure. I aim to empower organizations by implementing innovative solutions that drive success and resilience.𝗦𝗜𝗚𝗡𝗔𝗧𝗨𝗥𝗘 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦: • Veeam Innovation Award for 2019• Assured 75% faster system disaster recovery than the previous system for the Arizona Department of Education• Led the development of tools that realized an income increase of $500,000 over the previous year and expansion into 3 new markets for First Service Networks𝗖𝗢𝗥𝗘 𝗦𝗧𝗥𝗘𝗡𝗚𝗧𝗛𝗦 & 𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦• Business Alignment• Business Continuity Planning• Budget Management• Digital Transformation• IT Governance• IT Roadmap• Risk Management• Stakeholder Engagement• Strategic Planning• Vendor Management𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟• Cloud Computing (Azure)• Data Analytics• Enterprise Resource Planning (ERP)• ITIL (Information Technology Infrastructure Library)• Network Infrastructure• Virtualization (VMware, Hyper-V)• Software Development Life Cycle (SDLC)• Systems Architecture• Systems Integration𝗜𝗧 & 𝗣𝗠• Agile Methodologies (Scrum, Kanban)• Asset Management• Change Management• Disaster Recovery• Incident Management• IT Service Management (ITSM)• Project Management• Program Management• Team Leadership• Resource Allocation• Service Level Agreement (SLA) Management𝗧𝗢𝗢𝗟𝗦 𝗔𝗡𝗗 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗜𝗘𝗦• Active Directory• AI/ML• Azure• C#• Generative AI• Manage Engine• Microsoft 365• Microsoft Teams• PowerShell• Python• SQL Databases (T-SQL, MySQL)• Veeam Backup• VMware/Hyper-V• ZOHO Desk
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Business Owner112WestValparaiso, In, Us -
Business Owner112West Feb 2024 - PresentTechnical ConsultantI manage a growing tri-weekly newsletter on Substack, which consists of conducting tests of AI tools and platforms and analyzing the outcomes in the report. This gives me insight into Generative AI best practices, vendor evaluation, customization, and flexibility for existing systems. I also cover tech news humorously and offer my experienced insights on business and leadership in the publication. I am also Investigating famous project failures to identify the root causes, for my upcoming book, "Why Projects Fail". The book presents how and where projects such as the Denver Baggage Handling System, Iridium Satellite Constellation, and Boeing 737MAX, failed and the importance of embracing project management principles. -
Senior It Operations Administrator | Change ManagerArizona Department Of Education May 2011 - Feb 2024Phoenix, Az, UsI played a pivotal role in modernizing and optimizing IT operations for an organization responsible for distributing $6.5 billion annually to educational units across the state. My leadership in managing enterprise-wide IT systems and infrastructure led to significant improvements in efficiency, cost savings, and service delivery.One of my key accomplishments was the overhaul of the department’s enterprise backup systems. By implementing Veeam for Azure and vSphere, I achieved annual savings of $25,000 while enhancing data recovery capabilities and operational efficiency. This project also strengthened our disaster recovery posture, ensuring the department’s critical operations remain protected.I also led the adoption of an IT Service Management (ITSM) process that transformed our approach to service delivery. By refining incident and problem management protocols, we achieved 99.99% system uptime and significantly improved customer satisfaction across the department. My hands-on management of the ZOHO ManageEngine Service Desk Plus platform allowed me to directly contribute to resolving more than 85% of incidents within established timeframes through comprehensive root cause analyses for over 25 major incidents.Additionally, I led a successful transition from Waterfall to Agile and DevOps methodologies, accelerating the software development cycle by 50% over one year. My work in aligning our processes with ITIL-compliant standards for Incident, Problem, Change, Escalation, and Asset Management resulted in a 53% reduction in failed implementations over six months. I also oversaw three separate conversions of Enterprise ITSM systems.In my role, I’ve continually leveraged my broad skillset in IT operations, program management, and process improvement. My capabilities include ITIL process management, leadership in Agile and Waterfall methodologies, and proficiency in a range of systems, contributing to the overall success of the department’s mission. -
Application Development ManagerFirst Service Networks Jan 2009 - Apr 2011Scottsdale, Arizona, UsAt First Service Networks, a nationwide company responsible for the maintenance of corporate and retail HVAC systems as well as Starbucks brewing systems, I played a crucial role in driving operational efficiency and business growth through innovative IT solutions. My work centered around managing the development of software tools, guiding teams, and ensuring seamless operations for the business.With an annual development budget of $175,000 under my supervision, I ensured the effective allocation of resources, driving impactful outcomes. One of my primary responsibilities was leading a team of junior developers to design a suite of desktop applications focused on maintenance analysis. The tools developed not only optimized internal operations but also directly contributed to substantial business gains, helping the company realize an additional $500,000 in profits over the previous year.Beyond financial gains, these applications played a strategic role in determining the expansion of two existing markets and entry into three new markets in 2011. This development further solidified First Service Networks' standing in the industry while opening new avenues for growth.In addition to development work, I oversaw the maintenance of nightly data backups and the setup and repair of hardware, ensuring smooth day-to-day operations for the company. My involvement in ensuring robust IT operations was critical to minimizing downtime and enhancing overall system reliability.During my time at First Service Networks, I honed my skills in leadership, IT operations, program management, and tactical planning. With a deep understanding of SQL, SDLC, and Agile methodologies, I successfully bridged the gap between technology and business strategy. My ability to lead teams, manage projects, and implement business intelligence solutions positioned me as a key player in the company’s growth and operational excellence. -
Product Manager / Database DeveloperThe Advertising Checking Bureau Feb 2005 - Nov 2008New York, New York, UsAs a Product Manager at The Advertising Checking Bureau, the industry leader in co-op advertising and sales incentives program management, I was responsible for overseeing a team of developers while driving the success of multiple high-impact projects. My role involved managing client engagement, performing business analysis, designing database architecture, and ensuring user interfaces were effective. I led development, testing, and documentation efforts, while also maintaining and enhancing database tools for Fortune 500 companies.One of my key responsibilities was managing a technical portfolio that supported five Fortune 500 advertising auditing teams. This required close collaboration with each client to ensure their needs were met and their database systems operated efficiently. I was responsible for developing database solutions that helped streamline their advertising auditing processes, ensuring accuracy, and reducing manual effort.A notable achievement during my tenure was initiating the migration of client databases from Access 97 to SQL 2005. This modernization effort not only consolidated data platforms but also resulted in a 10% reduction in operational costs. The migration improved the efficiency and reliability of the data systems, ultimately benefiting both the clients and the company by enhancing performance and reducing maintenance costs.Throughout my time at The Advertising Checking Bureau, I combined my expertise in business analysis, database architecture, and project management to deliver scalable solutions that supported critical business functions. By ensuring seamless transitions and overseeing the complete lifecycle of database tool development, I helped optimize the internal processes of major advertising auditing teams, contributing to the overall success of the company’s program management services. -
Database Developer - ContractorPublic Service Company Of New Mexico (Pnm) Sep 2001 - Dec 2004Albuquerque, New Mexico, UsAt PNM, the largest power generation and transmission company in New Mexico, I played a key role in developing innovative solutions that optimized operational efficiency and financial performance. My work focused on creating applications and reports that supported industrial operations and construction management.My contribution was the development of an application designed to integrate with AutoCAD, used by PNM’s industrial drafters. This application allowed users to view real-time cost estimates for technical drawings, providing immediate insight into the financial implications of project designs. By enabling this functionality, I helped PNM save an estimated 20% in building costs, streamlining the drafting process and reducing costly rework.Additionally, I created reports that tracked requisition and billing amounts for construction projects, improving the company’s ability to manage and monitor the financial aspects of these large-scale operations. These reports ensured greater accuracy in financial planning and project management, providing the data needed for informed decision-making.The applications I developed proved so effective that PNM began marketing them to other utility companies, further expanding their reach and generating additional revenue streams.My time at PNM allowed me to leverage my skills in communication, program management, and business analysis, as well as technical expertise in databases, SQL, and project management. By aligning technical solutions with business goals, I not only enhanced operational efficiency but also contributed to PNM’s ability to manage its resources more effectively, driving long-term value for the company and its clients. -
Database Administrator – DeveloperHome Access Health Corporation Oct 1999 - Jun 2001Hoffman Estates, Il, UsAt Home Access Health, a trailblazer in telehealth and the creator of the first FDA-approved home testing kits for HIV and Hepatitis C, I played a crucial role in the development of innovative health solutions that significantly impacted public health. My work was centered around database development, application design, and ensuring accurate information dissemination to support the company's mission of providing accessible home testing options.One of my key responsibilities was collaborating directly with the FDA to develop databases that were compliant with their rigorous standards for the testing of HIV and Hepatitis C (HCV) samples. This collaboration ensured that the testing procedures were not only accurate but also adhered to the strict regulatory guidelines necessary for FDA approval, contributing to the credibility and success of Home Access Health's pioneering products.I also partnered with external clients to design and produce customized information-gathering applications. These applications were tailored to meet the specific needs of the clients and helped streamline data collection, improving the overall efficiency of the testing and reporting processes.I initiated, developed, and maintained a corporate intranet. This intranet provided counselors with immediate access to the latest information on Hepatitis C and HIV/AIDS, enabling them to better support patients seeking guidance. By centralizing and updating critical resources, I enhanced the counselors’ ability to offer accurate and timely information to those in need.My role at Home Access Health allowed me to apply my skills in database management, program development, and IT operations. I worked with cross-functional teams, collaborated with regulatory bodies, and implemented technology solutions that supported the company's innovative approach to healthcare.
Robin Lowe, Ms-Ism Skills
Robin Lowe, Ms-Ism Education Details
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W. P. Carey School Of Business – Arizona State UniversityInformation Systems Management -
Baker CollegeInformation Systems Planning And Project Management
Frequently Asked Questions about Robin Lowe, Ms-Ism
What company does Robin Lowe, Ms-Ism work for?
Robin Lowe, Ms-Ism works for 112west
What is Robin Lowe, Ms-Ism's role at the current company?
Robin Lowe, Ms-Ism's current role is Business Owner.
What is Robin Lowe, Ms-Ism's email address?
Robin Lowe, Ms-Ism's email address is ro****@****msn.com
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Robin Lowe, Ms-Ism's direct phone number is +160292*****
What schools did Robin Lowe, Ms-Ism attend?
Robin Lowe, Ms-Ism attended W. P. Carey School Of Business – Arizona State University, Baker College.
What are some of Robin Lowe, Ms-Ism's interests?
Robin Lowe, Ms-Ism has interest in Technology, Stand Up Comedy, The Firesign Theatre, Urban Planning, Industrial Design, History, Modern Art.
What skills is Robin Lowe, Ms-Ism known for?
Robin Lowe, Ms-Ism has skills like Sql, Sharepoint, Visio, Databases, Access, Software Documentation, Visual Basic, Microsoft Sql Server, Leadership, Sdlc, Ssrs, Itil.
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