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Robin Kuhn is a Director, Operations at Salesforce. They possess expertise in salesforce.com, sales operations, crm, enterprise software, saas and 23 more skills. Colleagues describe them as "Robin was a key cross-functional partner in my GTM program management role. Robin is a thought leader in how to best deliver enablement content to large technical field teams. All interactions with her were so pleasant and also educational for me. She always provides meaningful, contextual updates and follows-through on her actions and commitments. Working with her made my job easier and I would welcome the opportunity to do so again.", "I worked closely with Robin, bridging Sales Ops and Marketing Ops, and I can truly say that it was a huge pleasure on my part. Robin has been invaluably in teaching me about the ins and outs of Salesforce, as well as instrumental in get our instance cleaned up and functioning at the level it is. She is great at transferring her knowledge to other and delegate smaller project to ensure that actual learning is taking place. Robin also posses a keen sense of business process and thoroughly understand what data is relevant, how to find it and how to present it in a meaningful manner. This along with her negotiation skills, is something I can only hope has rubbed off on myself.", and "Robin is one of those coworkers you come across once in a million. The alignment between sales and marketing is something we strive for at Kissmetrics, but with Robin in the picture, that alignment (with the addition of sales & marketing operations) is catapulted to an extremely high level. I can’t speak enough to how valuable it is to have someone a knowledgable in Salesforce as Robin is, as well as someone that is driven, very detailed oriented, exudes leadership, and is a phenomenal communicator. Aside from that, Robin has a great attitude about everything, and is genuinely a great person to work with."
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Director, OperationsSalesforceUnited States -
Senior Director, Revenue EnablementOwn Company Jul 2024 - PresentEnglewood Cliffs, New Jersey, Us -
Director, Sales EnablementOwn Company Nov 2023 - Jul 2024Englewood Cliffs, New Jersey, Us -
Director, Sales EnablementCertinia Apr 2021 - Nov 2023Austin, Texas, Us- Sales Methodology- Sales Playbooks- Sales Kickoff -
SabbaticalSabbatical Oct 2020 - Apr 2021Taking time off to enjoy life for a bit.
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Senior Manager, Sales Enablement & Field ReadinessPure Storage Jul 2017 - Oct 2020Santa Clara, Ca, Us- Sales Playbooks- Video Content for Sales Enablement -
Director RevopsUserzoom Dec 2015 - Jun 2017San Jose, Ca, UsEstablished and led Sales and Business Operations teams, overseeing global alignment of marketing, sales, customer success, and professional services. Key accomplishments:- Orchestrated global process alignment.- Collaborated with Product Marketing to organize the inaugural Sales & Customer Success Summit, enhancing team product knowledge.- Pioneered a comprehensive company-wide Wiki for training and enablement.- Conducted quarterly training webinars for internal teams on business processes and Salesforce utilization.- Led cross-functional teams to ensure accurate data within Salesforce, covering client database, usage metrics, sales forecasting, customer success engagement, and contracts.- Implemented Certinia PSA for real-time insights on PS team utilization and margins.- Automated marketing funnel and campaign ROI tracking in Salesforce.- Designed and deployed Salesforce CPQ for quoting, order forms, and internal discount approval processes. -
Director, Sales And Marketing OperationsKissmetrics Aug 2014 - Nov 2015San Francisco, Ca, UsHere's an article I wrote on what I implemented at Kissmetrics.http://bit.ly/Refining-Sales-ProcessMy main initiative at Kissmetrics was to streamline sales/business process so we could clearly track and measure the success of marketing, sales and customer success. I defined the stages throughout the sales cycle, starting from marketing through to sales and then customer success. Once completed, these were implemented in Salesforce so we were able to constantly refine, tweak and improve our pipeline end-to-end.- Defined the Marketing Waterfall- Redesigned Sales Stages with the Buyer Process- Developed customer stages to ensure customer success -
Manager, Sales Operations CrmInfoblox Aug 2013 - Aug 2014Santa Clara, California, UsOversaw sales projects and systems related to Salesforce and Apttus. Worked with marketing, product marketing and IT to implement sales processes. Streamlined sales processes. Some achievements included:- Revamped/simplified Salesforce- Developed new reports and dashboards so the sales leadership team could manage their team better in Salesforce instead of Microsoft Excel.- Brought two, off-track projects back on track. Sales management was discouraged that the projects wouldn’t get completed. I assessed the project statuses, re-evaluated the level of effort, and put a road map together to complete the projects. * Implemented Salesforce Communities as the Partner Relationship Management (PRM). * Enhanced Apttus which was previously cumbersome and difficult to use. -
Ww Sales Process & Sales Operations - Front OfficeHp Enterprise Security Feb 2013 - Aug 2013Houston, Texas, Us- Oversee Salesforce from a business perspective to improve sales processes and business predictability. - Work with various stakeholders throughout the business to develop and streamline processes from lead through opportunity. - Run projects that design and structure Salesforce to provide the necessary metrics that enable sales and business success.- Developed a means for sales engineers to show their engagement on opportunities. Created reports and dashboards for the presales team and executive management, which in turn showed how technical wins were helping close business.- Developed on-demand training for both new hires and incremental training for our existing sales teams. -
Worldwide Sales Operations And Channel OperationsHp Enterprise Security Nov 2011 - Feb 2013Houston, Texas, UsI played an integral part in helping ArcSight transition into HP Software, globally, by running projects for process implementation, data migration, training teams and individuals on new processes and developing documentation for the Sales Team and Channel business.Some of my achievements and duties included: • Worked in Salesforce to help the sales teams and channel teams manage their business• Designed Salesforce to accommodate three companies merged under one umbrella• Developed and managed forecast reports, trend reports and dashboards in Salesforce. Maintained reports and dashboards to support the ever-changing requirements of the business and analytic needs. • Coordinated with other departments such as Product Development, Professional Services and Marketing to ensure they had the information they needed on sales• Continually reviewed the Salesforce environment to ensure data integrity for reporting and refined process and rules so we could automate analytics. • Alleviated sales having to manually enter information by automating and maintaining standard data. This increased sales efficiency, simplified the process and allowed reliable information to be system-generated• Designed and deployed sales processes that result in disciplined and optimized practices across the global field sales organization• Developed and implemented training to the sales teams, operations teams and partners on sales process• Worked with newly-hired sales reps to ensure that they were properly on-boarded and understood sales practices to work with Salesforce efficiently and order management.• Coordinated with various teams, globally, to ensure our systems and process aligned to sales process so order fulfillment continued to be smooth transactions.• Managed Partners in the Partner Portal and helped them find the resources they needed to generate business. -
Sales Support ManagementHp Enterprise Security Oct 2009 - Nov 2011Houston, Texas, UsWhile working at ArcSight, I assisted in the integration process from Softrax to Oracle. I tested the new database, helped to streamline the process so that ArcSight's Order Management process would transition into the new program and become more useful and efficient for the company.Proactively streamlined processes and procedures to ensure an efficient production and help implement best business practice for billing processHelp the team meets critical deadlines and achieve departmental goals and objectives -
Human ResourceFocused Staffing Jul 2008 - Oct 2009Responsible for full-cycle recruiting from acquiring, retaining and expanding new and existing relationships with companies to help them secure good candidates for their open positions. I would listen to both the company and candidate to understand their needs and determine whether connecting them would be best for both parties. I sourced and contacted people that were ideal candidates for positions, established relationships with hundreds of applicants, advising and assessing their professional needs.
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Establishment Manager / HrTurbosmart Pty Ltd Sep 2007 - Jul 2008At Turbosmart, my primary project was to implement a system for Strategic Analysis and Reporting of all departments in the organization. Reporting and analytics covered areas such as: leads, sales, product development, manufacturing, finance, ROI, individual contribution and revenue. With these metrics, I built plans and programs to improve statistics and productivity. I worked one-on-one with the employees throughout the organization to increase results.I was also responsible for hiring new staff and ensuring training and job description matched the company’s mission. I oversaw the following: Recruiting, Hiring, Training, Organization Development, Communication, Performance Management and Coaching, Company Policy, Salary, Benefits and Bonuses, Team Building and Employee Relations.
Robin Kuhn Skills
Frequently Asked Questions about Robin Kuhn
What company does Robin Kuhn work for?
Robin Kuhn works for Salesforce
What is Robin Kuhn's role at the current company?
Robin Kuhn's current role is Director, Operations.
What is Robin Kuhn's email address?
Robin Kuhn's email address is rk****@****rce.com
What is Robin Kuhn's direct phone number?
Robin Kuhn's direct phone number is +161730*****
What skills is Robin Kuhn known for?
Robin Kuhn has skills like Salesforce.com, Sales Operations, Crm, Enterprise Software, Saas, Professional Services, Sales Process, Solution Selling, Management, Integration, Business Process, Channel.
Who are Robin Kuhn's colleagues?
Robin Kuhn's colleagues are Ayush Mathur, Ryan Leblanc, Juliana Brites, Anisha Mohanta, Florence Bush, Michael Beaugh, Marisa Frederick (Foreman).
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