Robin S. Email & Phone Number

Seattle, Wa, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

We partner with business leaders to develop a business transformation roadmap, one that ensures everyone can work effortlessly across teams, silos and systems. We align the roadmap to an execution strategy and work across internal and external functions and ServiceNow partners to drive the execution strategy. When people work better, business works better.Further, we work with sales teams to ensure customer lifecycle value by developing and maintaining a Customer Success Plan for product adoption and customer satisfaction. We provide best practice advice to promote platform adoption and assist customers with upgrade readiness and planning guidance. Additionally, we provide guidance on governance and process design as customer business needs evolve, always with an eye on ensuring successful outcomes and increasing value with ServiceNow.

Santa Clara, Ca, Us

Redmond, Washington, Us

Senior Program Manager, User Experience, IT (2012 – 2014)Project Manager, Microsoft Manager on Loan Program (2011 – 2012)Senior Relationship Program Manager, Information Security & Risk Management (2006 – 2011)Manager, Customer Partner Experience Program (2006)Manager, Windows Core Operating System Development Lab Services (2000 – 2006)What customers say about me:“This was something totally new for our company. It took a little arm bending but I know everyone was happy to do this. From what I heard, everything went great for Don, Mike and Tim. I think both companies learned a lot from each other with the exchange. Thank you very much for all of the work that you did to make this happen, we could not have done it without you. I know Tim, Shane and I very much appreciate it.” Thanks, DanThis role required strategic big-picture and disruptive thinking, an ability to affect fundamental change in a large, customer organizations, and strong customer empathy to be successful. This role also required the ability to solve complex customer issues and still execute on time and have a very satisfied customer while working across many disciplines.What Global Business Managers at Microsoft are saying: "I wanted to drop you a quick note praising RobinLee on her attentiveness, enthusiasm and thoroughness related to framing and pursuing the MSIT Institute with our client, Deloitte. We spoke with her some weeks back and then again today along with the client who is now very interested in moving on both classroom and “shadow” efforts. Clearly, RobinLee’s absolute command of the topic helped immeasurably in peaking the client interest and, ultimately, participation. RobinLee did phenomenal. Best Regards, Peter"