Trends and focus areas*Deflecting tickets will continue to increase in priority, the use of automation and self service in voice- or chat queue can be used to handle your routine interactions.*Basic live chat isn’t good enough anymore – time to handle video, screen sharing, voice and other media in a structured way and get benefits of analyzing the customer journey and schedule accordingly. *Time to get proactive - The days of sitting around waiting for customers to contact you are in the past (Was it ever in the present?). Looking for customers and new partnerships and if you think we can do something please feel free to contact me if you need any further information:robin.leijon@connectel.se+46 70 270 37 50