Robin Haley, Pmp Email & Phone Number

Edmond, Ok, Us

Edmond, Oklahoma, United States

Karns Profit Improvement® is an independent consulting firm for Financial Institutions. Decades of experience in the financial services industry gives us expertise to improve your profitability and franchise value in many areas. One area of KPI's specialization is negotiating major IT contracts. In my role at KPI, business administration, maintenance of client databases and make improvements to the software for both internal and external stakeholders. *Vendor Management: Reviewed, analyzed IT and Operational vendor contracts for financial institution client vendors to ensure complete files, make suggestions for contract term improvements. This led to an enhancement of the service received by clients from vendors. Work directly with Vendors on behalf of clients. *Project Coordination: Led team through the various software improvement projects, resulting in a 20% reduction in internal team efficiencies. Support and execute the implementation of initiatives to streamline processes as agreed on by senior leadership.*Stakeholder Engagement: Collaborated with senior management and technical teams to ensure software & hardware contracts met business needs. Act as a liaison by maintaining communication with various internal departments and external clients. *Continuous Improvement & Process Optimization: Enhanced the database system to generate more comprehensive & accurate reports, providing leadership with actionable insights to support more strategic decision-making and improve overall business outcomes. Additional Role: Customer Account Exec - Nov 2016-Dec 2020 - Ensure our clients were the top priority at every level. Build and maintain relationships, serve as the main contact, problem solve with them, work with the client and their vendors to optimize their vendors management/ vendor contracts - then anylze the data to ensure our clients had the best deal they could with their vendors. Make suggestion on improvements with the clients vendors.

Oklahoma City, Oklahoma Area

LifeSquire is a resource firm for those who are striving to be a visionary leader in your business everyday, there will come a point where you require an executive assistant. It is the only way to create more capacity for yourself as a leader. And it’s the best way to create more happiness for you and your team.- LifeSquire offered personal assistant and help you find, train, or keep a reliable executive assistant so you can focus on what you want to be doing. In my role, I helped potential franchisees throughout the prospecting process.*Process Optimization: Led the development and implementation of new departmental processes, improving operational efficiency by 20%.*Stakeholder Collaboration: Counseled potential franchisees on growth processes, contributing to a 15% increase in franchise expansion.*Project Documentation: Created and maintained standardized business processes documentation, ensuring consistency and clarity across the organization. I also would help in the personal assistant capacity- everything from seasonal projects to accounting assistance for business owners and local families. It was nice knowing that this companys service definately helped otheres by making their life easier!

Oklahoma City, Oklahoma Area

Champion Hotels of Oklahoma owns / operates over 150 hotels across the US from luxury full-service hotels to limited-service properties. From humble beginnings in western Oklahoma, Champion Hotels is now the largest privately held hotel operator in the United States. In my role, I collaborated with Senior Management to complete due diligence for franchise agreements in the process of buying & selling hotel properties*Vendor & Contracts Management: Managed vendor relationships and contracts, ensuring optimal service delivery and a 10% reduction in overall costs. Oversaw IT-related procurement for hotel systems, ensuring compliance with franchise agreements. By utilizing the number of properties in our portfolio to leverage better pricing from vendors improving service quality by 15% and reducing costs by 10%.*Risk Issue Management: Collaborated with Senior Management to complete due diligence for franchise agreements in the process of buying & selling hotel properties. Mitigate risks and drive resolutions. *Project Management: Directed cross-functional teams to complete high-impact projects, achieving a 30% increase in project completion rates.*Stakeholder Communication: Managed contracts and vendor relationships, improving service quality by 15% and reducing costs by 10%. Served as point of contact for both internal & external stakeholders.*Process Documentation: Pioneered and documented processes for a new department, ensuring compliance Additional Roles: Operations Manager June 2008-2009Managed all hotel operations, including payroll, budgeting, and staffing. Supervised team members to deliver exceptional customer service. Ensure franchise requirements, audits and inspections were above satisfactory. Assistant Director -June 2012-2015Pioneered new department: Childcare Facility- opened, learned, and operated, meeting all State licensing requirements. Hired/Trainined all staff, in charge of client experience, office administration functions.

Oklahoma City, Oklahoma Area

Dobson evolved to become the nation's largest independent rural wireless provider to expand operations into 60 markets, following acquisitions over 10 years. In 2007 AT&T acquired Dobson Communciations. *In my role at Dobson/AT&T I worked directly with Senior Vice-President of Customer Care providing Top-level reporting on all of the regional call centers.*Efficiencies Analyst of 4 regional call center operations*Responsible for department budget, travel, meeting, and conference needs.*Documented and presented the bonus structure and maintained the qualifying metrics for all teams.*Many Ad Hoc projects as needed for the entire department.* Handled confidental information with the merger. Additional Role:Executive Assistant to Sr. VP of Chief Service Officer Dec 2000-2004*Organized all arrangements for high-level executive meetings, private jet needs*Regional & national meetings for entire customer service departments & call centers*Oversaw all corporate travel for the department - Drew up department budgets & reports on performance metrics*Handled confidential & sensitive business and executive information*Anticipated the needs of the Sr. VP and team.