Robin Lockhart Email & Phone Number

Fort Worth, Texas, United States

In-Home private caregiver

Arlington, Texas, United States

caregiving

Fort Worth, Texas, United States

Arlington, Texas, United States

Cared for a person with debilitating physical disability.

Fort Worth, Tx

The best online broker for online stock trading, long-term investing, and retirement planning. TD Ameritrade Holding Corporation (NYSE: AMTD), through its brokerage subsidiaries, combines innovative trading technology, easy-to-use and understand trading tools, investment services, investor education and outstanding client service to create the ultimate financial services experience.Customer Support Analyst I - Help Desk This role is responsible for answering incoming calls from TD Ameritrade Associates requesting problem resolution assistance or information regarding access to, or operation of TD Ameritrade technology solutions. •Provide first tier technical support for multiple product offerings to internal associates via internal call queue.•Identify and solve simple to complex technical product issues of low to medium severity regarding access to, or operation of technology solutions.•Identify and handle challenging issues that may require escalation based on internal protocol or issues that are of a sensitive/confidential nature.•Create incident cases to track reported issues with consistency, accuracy, and attention to detail.•Monitor department work item console for work objects; process or forward to appropriate technology groups as required, following applicable approval policies.•Achieve and maintain various individual performance targets associated with Service Level Management for Department

Frisco, Tx

In 2011, ANPI and Zone Telecom finalized a merge to create a strong, unified company with a wide range of capabilities to better serve and support customers and technology partners. The combined company offers the network, infrastructure, technologies, financial strength and human resources to deliver more innovative products and services, and higher levels of support. ANPI ZONE is a thriving communications company providing voice, data and tandem access services to wireless service providers, CLECs, ILECs and interexchange carriers nationwide. They handle billions of long distance minutes annually, enabling them to aggressively negotiate options for all customers.Operations Support Specialist IProvided direct support Telecom and Network troubleshooting to end-users in network operations environment.Provided first-tier repair, response and diagnosis, contacted service providers, escalated further troubleshooting as necessary.Actively and proactively supported our customer base in all aspects of their quality of service.Skilled in Microsoft Office tools, troubleshooting, multitasking, and effectively communicating independently as well as part of a team.Logged records of transactions in the trouble ticketing database.

Houston, Texas, United States

 Procure new contacts for potential clients and vendors. Networking to increase brand name recognition of Bocci. Responsible for economic and financial research and the financial modeling and analysis of project performance. Researching available project financing methods and terms in the marketplace, and available government incentives. Maintaining positive client relations in each step of the life of a project. Increase sales funnel by networking, as well as through referrals from clients, vendors and referral partners.

Houston Tx

 Present and sale communications services and applications to small business customers. Increase sales funnel by cold calling, telemarketing, lead groups, chamber meetings, and referrals from customers and referral partners. Work closely with Branch Management Team, Customer Service and Operations to ensure world-class customer satisfaction. Won multiple awards and contests for top sales.  Follow all Cbeyond standards and formats in presentations, proposals, and in professionalism.

 Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, data, accessory, and handset up sell opportunities.  Ensure customer satisfaction and resolve all customer issues and concerns. Diagnose and resolve cellular technical issues. Explain features & benefits of Wireless products & service and make recommendations based on customer needs.

Houston, Texas, United States

Technical Support Coordinator Diagnose and resolve cellular technical issues. Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to needs of the customer (internal and external) in a professional manner. Support growing number of wireless/data products. Maintain accurate customer records, process changes and issue appropriate credits to customer accounts. Take on special projects as requested by management.Customer Service Representative  Provide exceptional customer service to individuals visiting Verizon Wireless store, including greeting customers and assessing their needs. Troubleshoot and diagnose technical issues for customers. Assist in administrative functions of the store, including cash management asset protection of store inventory. Sell data to existing customers and through Campaign Manager.Retail Sales Representative  Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, data, accessory, and handset up sell opportunities.  Ensure customer satisfaction and resolve all customer issues and concerns. Accurately process customer transactions, audit and reconcile daily cash receipts.Major Accounts and Indirect Representative Provide exceptional customer service to advanced messaging support, indirect support, and major accounts support in the Verizon Wireless Messaging Call Center as a Sr. Customer Service Rep. Troubleshoot and diagnose technical issues for pagers. Sell pagers and soft services.

Charleston, South Carolina Metropolitan Area

 Use nuclear science to maintain chemistry in nuclear power plant. Completed 3 out of top ten most challenging schools in America.

Aa, Liberal Arts

Graduated with 3.48 GPA with Honors

Nuclear Engineering

High School Diploma, General Studies, 3.78

Activities and Societies: National Honor Society, Newspaper Staff