As an Innovative Service-Oriented Manager with over 20 years of experience, I have honed a unique blend of leadership, interior design, and efficiency optimization skills. My career journey spans significant roles at IKEA and Traemand, where I have excelled in various capacities from Planning Manager to Vice President of Customer Experience.My expertise lies in leading diverse teams, fostering positive work environments, and driving customer-centric initiatives. At IKEA, I played a pivotal role in transitioning the Customer Support Center to a Remote Customer Meeting Point, leading to a substantial increase in product sales. My tenure at Traemand is marked by achievements like overseeing the training and compliance department, initiating a new planner training program, and managing the company's expansion into new markets.My skill set includes advanced proficiency in project administration, critical thinking, agility, and a keen focus on Key Performance Indicators (KPIs). I pride myself on my capacity for problem-solving, attention to detail, and adaptability in dynamic environments.Throughout my career, I've maintained a steadfast commitment to creating enriching customer experiences and nurturing a positive workplace culture. I believe in the power of effective communication, continuous improvement, and the strategic use of technology to enhance operational efficiency.As I continue to evolve professionally, I am eager to leverage my experience and passion for customer excellence and a positive working environment in new and challenging roles.