Robin Roberson Email & Phone Number

Houston, Tx

Remote Customer Meeting Point

At IKEA RCMP, I am responsible for managing and coaching remote team leaders, playing a crucial role in the integration and transformation process within the department. My duties involve revitalizing the team, thereby driving an increase in sales activities. My main goal is to ensure a smooth transition during transformational processes while maximizing the efficiency and productivity of the team.

Houston, Texas, United States

In 2018, I was tasked with the exciting challenge of opening a new office location in Houston to launch our remote planning services. As part of this initiative, I led the hiring and management of a talented planning team, ensuring we had the right people in place to deliver outstanding service.I was promoted to the Planning Manager position in 2020, where I managed the Planning Supervisors for all locations. In this role, I focused on streamlining operations across multiple centers, implementing consistent working methods to optimize team efficiency. I also introduced KPI standards, thereby fostering a culture of continuous improvement and high performance within our teams.

Englewood, Colorado, United States

As Vice President of Customer Experience at Traemand for two years, I held a multifaceted role that involved managing the training and compliance department. I led the design and implementation of a new planner training program, which not only revamped our existing framework but also significantly enhanced the overall awareness of a sales process for the team.Additionally, I oversaw the Compliance Team in charge of the standards of our Referral Partner Network and ensuring adherence to licensing requirements. This enabled us to maintain our operational integrity while delivering exceptional services to our clients. Major projects for this role was to take part in IKEA Ways of Working Audits and assisted the Compliance Team in setting up and preforming the audit for our Canadian operations.

Englewood, Colorado, United States

For six years, I served as Vice President of Gateway Services at Traemand, a role in which I had the opportunity to contribute significantly to the company's growth and strategic direction. I was privileged to support Traemand's expansion into new markets, a process that included recruiting and onboarding a dedicated team of planners who were instrumental in our success.Among my responsibilities, I took on the task of setting service pricing and managing the compliance program for our Referral Partners, ensuring that our business relationships remained mutually beneficial and compliant with industry standards.Furthermore, I led various commercial projects and software initiatives, continuously striving for efficiency and innovation in our operations. I also managed the licensing for Traemand, maintaining our nationwide service capacities to ensure we could meet customer demand efficiently and effectively.Throughout these experiences, my goal remained consistent: to deliver excellent service while fostering a productive, compliant, and customer-focused environment.

Houston, Texas, United States

For five years, I held the role of Planner/Manager, a position that allowed me to utilize and enhance my skills in various aspects of project and team management. My duties primarily involved in-home measurements and kitchen planning, services that directly contributed to the satisfaction of our customers. I also took responsibility for closing installation sales, ensuring a seamless transition from planning to execution for our clients.In 2010, I embarked on a new journey as a partner in our California venture, a role that broadened my understanding of the business and exposed me to new challenges. Inspired by our success in California, we expanded into Colorado in 2011 and continued to grow in subsequent years.My responsibilities also included managing installation schedules and leading local crews, ensuring efficient service delivery and customer satisfaction. Throughout this time, I remained dedicated to promoting a customer-centric culture and maintaining high-quality standards.

Bachelor Of Science - Bs, Interior Design

Bachelor Of Applied Science (B.A.Sc.), Interior Design