Robin Tignor Email & Phone Number

Greensboro, Nc, Us

Manage software conversions to Yardi Voyager 7S for Acquisitions, Transitions, Lease Ups and the Dispositions of Multi-Family properties. As well as End User Support and System Administration.

Eden Prairie, Mn, Us

•Data analysis of inventory availability to ensure on-time deliveries to meet customer needs. Collaborate with Procurement team to maintain inventory levels to meet forecasted sales and prevent out of stock lost sales. •Document customer order change reasons to create regional root cause report for management.•Advise customers of delivery, quantity and item changes daily via email notification. Process customer order request for products, advise of product availability, delivery and pricing deal dates.•Maintain delivery schedule to meet customer print advertisement deadline.

•Provide one-on-one end user support for Yardi Voyager 7S software (Residential, Affordable, Condo, Concierge and Payment Manager Modules) via telephone, email, remote connection or in-person. Verify and/or correct configuration settings to ensure proper hardware and software functionality. Record and analyze common user errors to identify training needs. Troubleshoot and resolve all support requests to the satisfaction of the end user. Document resolution steps in the ServiceNow software for tracking and creating knowledge base articles.•Gather and document all required information for new acquisition software conversions. Create and configure property settings as required for daily operations including security groups, roles and menu sets if needed. Define and create unit types, unit type charges, units, and unit amenities, rentable items using ETL import templates, Voyager copy functions and manual input when necessary. Import resident and roommate current and historical data that included: beginning balances, security deposits, agents, sources and results/reasons using ETL. Provide Yardi reports to client for data validation. Make changes and/or corrections if needed and obtain final validation approval from client to “Go Live”.•Document and analyze system functionality issues for proposing process changes and/or business practices.

Richmond, Virginia, Us

•Provide Yardi Suite related support for all end users (On-site community staff, Regional community managers, VP of Property management and Accounting staff including the Controller and CFO) from Spiceworks Helpdesk tickets. Troubleshoot and resolve all support tickets to the satisfaction of the end user. Document resolution steps in Spiceworks ticket. Assist, advise and train Community staff with review of resident accounts, researching, correcting, and adjusting resident charges, payments, lease dates, occupants, lease renewals, purchase orders, invoices, payables and vendor issues. •Communicate and collaborate with Vendors on functionality, configuration, customizations and technical issues. SPOC with Yardi Systems. Design and maintain property websites in Yardi RentCafe. Write simple SQL queries to extract and verify data for trouble shooting, updating and deleting data when needed. Configure, test and monitor fully integrated third party interfaces. Ensure multiple nightly automated tasks completed successfully (third party data import/export, internal transactions and reports, online payment posting, rebuild GL accounts and date related processes) prior to the start of each business day. Process End of Month closeout and First of Month billing.•Successfully converted from Self-Hosted Yardi Voyager 6.0 to Yardi Voyager 7S SaaS. Coordinated, configured, and tested application functionality during conversion and implementation of Yardi Voyager 6.0 from AMSI eSite property management and PowerSite accounting software. Verified integrity of converted data and updated when needed.•Assist Network Administrator with configuring HP All in One desktops and Laptops (MS Windows 7 OS) for new users and hardware refresh to software requirements. Install local printer software and network printer drivers, document and check scanners. Add, modify and disable User account in MS Active Directory, install Windows and Office updates.

Highlands Ranch, Colorado, Us

•First level support for ten local and five remote HR/Payroll end users for all applications, system, hardware issues, and second level support for 300 Time & Attendance end users.•Coordinated, developed and tested application functionality during implementation projects for Ceridian’s Source500 (HR/PR) with HR, Benefits and Payroll staff, Empowerment (Self-Service), Kronos WFC (Time & Attendance), and Perceptive Vision’s ImageNow (Document Imaging).•Administered seven SQL 2000 databases on three Windows 2000 servers (Production and Lab environments). Created, restored, and recovered databases from backup. Created database maintenance plans that included: Nightly database and hourly transaction logs backups, weekly data optimization and verification tests.•Maintained third party data exports (Medical, 401k, and Workman’s Comp). Managed data via SQL statements (Insert, Update, and Delete). Mapped data for importing and exporting. Created, tested, and scheduled automated jobs with result alerts (Succeed, Failed and sent Email or Paged). •Responsible for upload/download of bi-weekly payroll files, data integrity, system security, application files and disaster recovery.

Highlands Ranch, Colorado, Us

•Supervised, trained, and assisted two Staff Accountants.•Analyzed, reconciled, researched and resolved monthly resident charges, payments, and discrepancies for 40 apartment communities.•Reviewed and reconciled security deposit and bank accounts with deposit postings. Researched and resolved deposit discrepancies. Posted daily deposits.•Supported and trained property staff on software functionality via remote access, email, phone and on-site.