Robin Luck Email & Phone Number

Keller, Tx, Us

Richardson, Texas

Licensed Insurance Auto and Property Claims AdjusterProperty: Large Loss Personal Property claim review, apply peril, coverage and reserves, assist insured through contents and estimate process, apply any special/sub limits, review for subrogation and or SIU, process settlements following payment authority procedures. Consistently exceed service level and matrix objectives, adherence to jurisdictional and company processes and procedures. Auto: Upon initial claim review apply peril, coverage, set reserves, determine liability and review subrogation and or SIU indicators and procedures, assist insured through the process and claim settlement, process payments, consistently exceed service level and matrix objectives, adherence to jurisdictional and company processes and procedures.

Frisco, Tx - Laid Off

Customer Advocate, single point of contact for mortgage customers who have escalated complaints through the Office of the President, Attorney General’s Office (AG) , Consumer Financial Protection Bureau (CFBP) or Department of Justice (DOJ). Responsibilities require an in-depth knowledge of loss mitigation operations processes which include: Research and resolution of highly sensitive complex information, investigating and resolving a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Ensure accurate and appropriate response to mitigate risk ensuring no further escalation or litigation occurs for these already highly escalated concerns, strict adherence to service level agreements and post audit criteria, handle escalated issues by successfully mastering multiple systems and business lines to resolve customer requests, accountable for the successful resolution of all customer requests.

West Lake, Tx - Contract

Support servicing of default and non-default loans, review and audit inline quality assurance findings of failed audits, manage and prioritize multiple tasks simultaneously, timely & accurately decision complex loan modification processes, In depth knowledge in multiple underwriting specializations; Servicing for Others (SFO), Held for Investment (HFI), GSE & Non GSE HAMP & Non-HAMP Loan Modification guidelines/policies & procedures ensuring compliance with appropriate company and government standards.

Public Adjusting Company working with mortgage lenders with property damage claims. Responsible for managing account specialists and review of property damage reports for claimable damage, research insurance coverage and filing damage claim, manage claims for pre-foreclosure and REO properties for multiple clients, support Claims Adjuster with necessary documentation and pertinent information to maximize claim recovery, coordinated with Account Manager to facilitate communication between operations team and client with respect to operational process, inquiries, escalations and claim status, monitor individual and team performance to ensure duties are executed within expected time frames, developed process efficiency to reduce re-work, redundancies lowering cost.

Irving, Tx

Exceeded monthly sales goals, fist mortgage volume $1.4 MM , 2nd mortgage volume $400K, 33 applications a month, exceed adherence on average 97%, meet compliance and audit requirements, effectively communicate with customers, processors, underwriters and sales managers, understand sales process, processing operation and underwriting guidelines

Education record

Activities and Societies: Licensed in all states

Education record

Activities and Societies: Science Club, FBLA, Track, Band, Cheerleader

Business Administration, Management And Operations

Currently working on my degree

Education record

Education record

Education record