Hi! 👋 I'm Robin and I am currently in search of my next exciting role! My career started in restaurant management while working towards my CMA designation which I later transitioned to Marketing & Communications. My education and everything I learned in hospitality created the foundation for my corporate career which has always focused on Client Experience, Service Excellence, and Operational Efficiency. My strengths and transferable skill set: ● Creating a positive and empowering work environment built on trust, integrity, empathy, and transparency ● Scaling, developing, and leading healthy, high-performing, metrics-driven teams committed to delivering exceptional experiences ● Change management: re-structuring, re-branding, re-platforming ● Systems & SOPs: identifying opportunities, friction, and gaps to enhance client experience and optimize efficiencies Most recently, I scaled and mentored the Client Experience team at Virtuo and coached them to successfully increase the NPS score by 20% - while client volume doubled! We also seamlessly transitioned our communication platform and implemented RPA to increase efficiency and redirect resources to higher-value work. Prior to this, when Lane Technologies (CRE Tenant Engagement SaaS) acquired eServus (benefits marketplace), I navigated my team through significant changes to our org and their R&Rs. I also collaborated cross-functionally with Product to re-platform our technology, with Marketing on re-branding and GTM strategy, and Sales on decks and playbooks to build back a business that was heavily impacted by COVID. As a result, we entered new markets, introduced new partners, acquired new customers, and grew revenue. Lane was later acquired by VTS, a unicorn-status start-up and I led the team through a 2nd acquisition while we continued to prioritize initiatives to optimize the CX, drive adoption, and increase our client base by leveraging technology and creative marketing strategies. A bit more about me 💬 Always innovating & raising the bar ✔Proven ability to articulate vision & drive results ✔Analytical, creative problem-solver & data-driven decision maker ✔Embraces dynamic, fast-paced environments ✔Leads with a bias for action & getting things done ✔Quick to laugh and find humour in stressful situations ✔I am most proud of the confidence I’ve built in others, the new leaders I’ve developed, and the careers that I’ve helped launch. I look forward to joining a committed, diverse team with an innovative company where I can contribute & continue to grow. Let’s connect!
Listed skills include Event Planning, Business Strategy, Microsoft Office, Leadership, and 13 others.
