Purchas parts and supplies Track shipmentsManage international shipmentsDeveloped and wrote job SOP’sShip and receive large fright items such as gas cabinetsDeveloped and implemented a inventory management system Safely operate various pieces of material handling equipment
Purchas and maintain parts requisitions for custom builds and customer purchase orders

Sale and service a verity of different types of insurance policies to businesses and individuals on behalf of Farmers Insurance companiesProducts include automobile, fire, life, home, property, and specialized policies such as marine, farm/crop, errors and omissions and medical malpractice policiesProvide insurance quotes, issue binders for coverage and issue policies to customersAssisted commercial customer in meeting their insurance needsConfer with clients to obtain and provide information which helps them meet their auto, home and life insurance needsCustomize insurance programs to suit individual customersExplain features, advantages and disadvantages of various policies giving customers insurance plan options available to them Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes

Triages customer issues and requests through various tools, troubleshooting and resolving end-user technology issuesEscalates incidents related to software, hardware and interfaces, documenting progress and resolution of incidentsEnsure critical events are communicated in a timely manner to the appropriate parties for tracking of the issue until resolutionEnsure customer requests for service are handled in a manner that promotes high customer satisfaction and provides customer with a positive experienceAdheres to documented standards, policies and procedures for documentation, ticketing processes, and Customer Service handling expectations

B.S. Business Administration with a strong emphasis on management, Minor in Public Administration

Owned and operated a service business, developed business plan, policies and procedures, secured financing, managed staff, controlled operational budgets, performed marketing and customer relationsImplemented strong analytical, critical thinking and problem solving skills in the process of establishing businessAnalyzed data developed spreadsheets along with other analytical toolsPrepared written correspondence, marketing brochures and other advertizing media Developed clientele through direct customer contact and community involvementProvided customer service, dealt effectively with irate customers, resolving conflicts, assessed and fulfilled customer needs

Provided clear and concise leadership for an 18 man Platoon Evaluated subordinates performance and wrote Performance ReviewsDeveloped UAV Tactical Standard Operating Procedures (SOP) Accommodated SOPs, directives and guidance provided by higher authorities Provided direction, facilitated training and accomplished mission objectives during field training exercisesUAV interment flight operations Completed FAA Aviation Ground SchoolOperated Modular mission payloads (surveillance camera)

Maintained a $1.5 million inventory which rotated weekly providing tools, repair parts and consumables to 2500 person military brigade Utilized databases extensively to manage inventories, requisitioned, received, shipped and issued repair parts, tools, and consumables Conducted returns, assisted with turn-in of unserviceable supplies and repair partsIdentified, reported and tracked shipment shortagesReceived, stored, tested, and shipped repair parts, supplies and materials

Operated an 8 line phone system with 20 extensionsMaintained front office, providing secretarial support to the medical professionalsPerformed computerized patient registrationProvided customer service, patient supportSchedule appointments, register patients, collect insurance information, and maintain patient accounts using Computerized Medical Manager Software.Organized doctor’s schedules and patient visits for multiple doctors

Operated an 8 line phone system with 20 extensionsMaintained front office, providing secretarial support to the medical professionalsPerformed computerized patient registrationProvided customer service, patient supportSchedule appointments, register patients, collect insurance information, and maintain patient accounts using Computerized Medical Manager Software.Organized doctor’s schedules and patient visits for multiple doctors

Register patients for out patient radiology procedures Scheduled diagnostic procedures for three facilities each having five different medical imaging modalities Used Microsoft Office Suite (Word, Excel, PowerPoint), extensively