Robin Mawdsley Email & Phone Number

Hendersonville, Tn

Greater Nashville Area, Tn

- Assist Dollar General in the development and implementation of category leadership plans and tactical solutions across 4 key categories.- Perform regular Category Reviews and Assessments with the customer- Develop assortment, retail pricing, promotion, shelving and product strategies- Provide insights to support customer initiatives- Identify specific research opportunities using Panel data and Macro Trends to bring new learning to category leadership solutions- Provide strong analytics to assist internally, as well as to the customer, to help understand and manage the business effectively; utilizing 1010data, IRI, Nielsen, JDA, Tableau, Mintel,

Greater Nashville Area

- Member of field sales team handling analysis, insights and product placement for our brands and the pet category at over 12,000 Dollar General stores. - Analyze sales data for Dollar General and the marketplace utilizing DG's POS 1010 system, as well as Nielsen AOD and Nitro. - Provide insights on product performance and consumer trends within customer and marketplace.- Conduct deep-dive analysis on merchandising events and promotions to determine ROI and effectiveness.- Provide insights, Space to Sales and recommendations to proper shelving and assortment during set changes using JDA Pro-Space.- Work with internal Supply Chain team and customer on store-level merch allocations for our brand's special events.

Nashville, Tn

- Analyze numerous levels of sales data for Dollar General across Clorox's broad spectrum of categories.- Use data sourcing tools such as Nielsen, IRI, and 1010 to pull metrics and sales information, as well as SAP Business Warehouse for shipments and forecasting.- Conduct deep-dive analysis on merchandising events and promotions to determine financial returns and effectiveness.- Build and design Plan-O-Gram within Pro-Space for product placement.- Forecast shipments for Home Cleaning and Laundry businesses.

- Analyst within the Strategic Outsourcing group, assigned to Business Offices for large companies such as Sprint / Nextel, American Express, Chiron, Astra Zeneca and Avaya.- Utilized Excel and Business Objects (Crystal Reports) to analyze data from sources such as Lotus Notes, DB2 and Siebel to aid various levels of management.- Standardized deliverables reports for all of our vendors to ensure proper management of the accounts.- Assisted Finance and Invoice Recon teams with research and analysis of vendor charges, as well as our Operations team on various call center metrics such as Service Levels, AHT, and FCR.- Acted as Project Manager to evaluate and install a new system to help automate document flow.- Managed administrative support in Brazil.- Developed strong working relationships with our customers and vendors via weekly meetings.- Wrote and developed Statements of Work, Request for Service, Delivery Completion Documents, Contracts, Amendments, and various training requests.

Washington, Dc

- Standardized call flow, IVR menus, and reports across all call centers for such large companies as the IRS, Social Security, Verizon Wireless and Comcast to ensure that all call centers were being run in the most efficient manner, while obtaining the highest levels of customer satisfaction.- Served as a Report Specialist in the US Region, creating custom reports in Crystal Reports, Microsoft Access, and Excel for customers requiring ad hoc reporting and non-standard reports.- Provided technical assistance, database design, consulting services, and training to new and existing customers.- Performed scheduled “well visits” to customers, notifying the Account Managers of any additional sales opportunities.- Participated as a project team member during new product installations or additions to ensure a timely implementation and a high level of customer satisfaction.