Robin Mcmorris Email & Phone Number

Chicago, Illinois, US

Woonsocket, RI, US

• Established Business Process Management (BPM) Center of Excellence strategy to standardize and govern process standards artifacts for the enterprise.
• Analyzed data to pinpoint and resolve complex operational problems and deliver the highest return on investments.
• Oversee the development of end-to-end customer journey maps to review, improve, and design customer interactions and experiences across business area touchpoints.
• Led Caremark Service Excellence Problem Management teams' efforts, which analyzed issue root causes and developed durable solution recommendations that matured the organization's capabilities and optimized processes.
• Demonstrated thought leadership by providing global insights and coordinating diverse stakeholders responsible for complex multi-functional Caremark business workstreams.

Woonsocket, RI, US

• Applied Six Sigma, Lean, and Rapid Process Improvement methodologies and exercises to design process assessment work plans to facilitate and design continuous improvement and business transformation workshops with.
• Developed executive summary presentations to articulate and communicate complex strategic topics to a C-suite audience, with excellent presentation skills and strong executive presence.
• Trained colleagues and leaders on continuous improvement tools (e.g., project charter development, process mapping, barrier generation, root cause analysis, and solution development, thus embedding quality within.
• Created and managed high-performing teams focused on business process optimization and "on-time" project delivery.
• Developed strategy and led the Salesforce Standardization effort for all market segments and lines of business.
• Program Lead for high-profile clients and successfully coordinated efforts across all business units to execute Implementation Guarantee deliverables on time without penalties.

Woonsocket, RI, US

• Demonstrated leadership capabilities, including indirect colleague oversight, development, mentoring, performance evaluation, and assessment within business units to drive operational optimization.
• Championed standardization, simplification, and breakthroughs using Six Sigma, Lean, and Rapid Continuous Improvement practices. Expertly engaged in global cross-functional problem-solving, addressing site-wide or.
• Operated as the lead in an overly complex and fast-changing Pharmacy Benefits Manager (PBM) environment while collaborating directly with internal clients at all levels (e.g., Clinical, Client Benefits Operations.
• Demonstrated ability to manage enterprise-wide data initiatives by defining problems, scope of work, developing analytical approaches via work breakdown structure to manage projects and present results.
• Ability to engage and influence cross-functional teams to deliver cultural and operational improvements that embed quality within individual groups, business operating units, and divisions.
• Led the Pricing Optimization process review and identified quantifiable improvement opportunities (e.g., 47% Process, 23% Quality, 19% Delays, 6% Communication, 4% Handoffs) and new future state process.

Chicago, IL, US

• Led efforts, which supported operational improvements, collaborative problem solving, cost savings and program delivery for Enterprise Health Care Management Programs.
• Key accomplishments:o Developed a standard continuous improvement approach to manage cross-functional improvement efforts and reduced 20% project rework o Mentored internal staff members and developed personal career.

Chicago, IL, US

• Directed continuous improvement and re-engineering efforts for marketing, sales and operations organizational support models, resulting in over $10 million in revenue generation and cost savings. Designed, developed.
• Key accomplishments:o Transformed the Consumer Driven Health Plans Product Organizational Support Model leading to the development of a centralized cross-functional enterprise support team which promoted continuous.

Chicago, IL, US

• Served as the Chief Enterprise BlueSTAR Production Systems Marketing Liaison for this new enterprise system that holds and administers all account, membership, billing, and reporting information for National, Local and.
• Key accomplishments:o Led the conversion effort from mainframe Membership Systems to new BlueSTAR Membership Systems for over one million members o Won the 2003 Annual BlueMax Award (IL Divisional Marketing Individual.

Chicago, IL, US

• Supervised staff responsible for ID card design, production, distribution and collateral materials for IL, TX and NM. Fostered relationships with Marketing Sales, Account and Information Technology Groups.
• Key accomplishments:o Identified process improvements for collateral and member materials to reduce cycle time and labor cost by 20%o Coordinated and facilitated corporate projects and implementations with budgets of.

Chicago, IL, US

• Supervised staff responsible for ID card distribution and collateral materials for IL.
• Key accomplishments:o Developed departmental policy and procedure manuals, increasing efficiencies and lowering labor cost by 25%o Supervised a staff of 14o Managed daily and year-end ID card production for Illinois.

Bachelor Of Arts - Ba, Organizational Leadership

Completed All Coursework For Six Sigma Black Belt And Green Belt Certification