Results-driven IT Professional with a decade of experience in technical support, specializing in Windows, MacOS, and iOS environments. Holds a Bachelor of Science in Computer Information Technology with a focus on Information Security. Proven track record of efficiently managing IT operations, implementing change management workflows, and enhancing overall system efficiency.Passionate about fostering diversity and inclusion, I bring a unique perspective to the workplace as a trans woman. Committed to creating an environment where diverse voices are heard and valued. Completed Safe Zone training during tenure at Emory and Henry College, furthering my understanding and advocacy for LGBTQ+ inclusivity.