• Assisted customers and sales team members with purchasing automotive parts, performed daily inventory counts, and ordered products to maintain stock and anticipate customer needs, in addition to providing support for other departments when needed• Was selected to serve as the parts department representative on the Voice of the Customer board, and strategized to improve the customer experience throughout the company, including methods for reducing service wait times from 30 minutes to 10 minutes• Developed an initiative to gather customer feedback and implement key changes in the service department to improve customer satisfaction• Exceeded the company’s average sales margin by 19% in 2019 and 34% in 2020

• Managed the retail sales area and customer lounge, and oversaw sales of branded merchandise, in addition to training 5 new employees• Led initiatives to boost sales, including discounting off-season merchandise, increasing sales by 50%• Decreased coffee bar costs while increasing options for customers by identifying a wholesaler for supplies, cutting expenses by 18%

• Fielded incoming calls in a high-volume call center, scheduling up to 80 appointments daily, including teleservice appointments• Maintained service appointment calendars for 5 advisors, reviewing appointments for accuracy and ensuring the correct procedure codes were used • Increased revenue by 20% through promoting service specials to new and existing clients

• Supported 17 sales and technical staff across 4 stores, managing the office and ordering supplies for a seller and leaser of equipment for the construction, survey, engineering, and agricultural markets • Trained new employees on systems, policies, and procedures, and assisted with HR procedures for offboarding exiting employees• Oversaw all accounts receivable, collections, customer credits, and product returns in NetSuite, in addition to processing $1M in monthly sales, service, and rental invoicing• Identified cost-effective suppliers for office supplies and maintenance needs, decreasing labor and supply costs by 20% • Directed inventory control, performed monthly inventory counts, and developed variance reports for more than $2M worth of equipment and materials, following up with sales reps when necessary to ensure rented equipment was returned in a timely manner and in good condition• Developed a tool allowing the sales teams to quickly access order status information, reducing the time spent checking orders by more than 60%• Assisted customers with troubleshooting emerging issues in time-sensitive situations, sending out additional support or alternate equipment as needed

• Provided administrative and operational support for outside sales reps and the area vice president for a technical sales and marketing organization for OEM electronic manufacturers• Collaborated with the sales department, distributors, and clients to upsell accounts and quickly resolve issues that could negatively impact sales, including expediting orders and sourcing parts from other approved vendors when the manufacturer was unable to meet deadlines • Maintained a system for tracking approximately 25 new leads per month, generated active opportunity reports, and prompted sales teams to follow up on leads • Negotiated contracts to secure competitive pricing for clients with healthy profit margins for distributors• Coordinated the sourcing and delivery of samples to new and prospective clients to promote sales