Robin Mogavero Email & Phone Number

Charlotte, North Carolina, United States

OPERATIONS • COORDINATION • ATTENTION TO DETAIL • PROBLEM SOLVING • RELATIONSHIP MANAGEMENT • TRAINING, MENTORING & COACHING • CUSTOMER SERVICE • SAP • SCHEDULING • METRICS • DASHBOARDS • CRM SOFTWARE • STAFF MANAGEMENT • AUDITING • RECRUITMENT • COLLABORATION • LOGISTICS • ACCOUNTING • KPIS • NPS • COMMUNICATION • REPORTING • DOCUMENTATION • WRITING • PRESENTATION • CONTINUOUS IMPROVEMENT • TEAM LEADERSHIP • RESEARCH • INSURANCE • ORGANIZATION • CONTRACTS • NEGOTIATIONS • PRIORITY MANAGEMENT • EOB • MATHEMATICS • ETHICS • MULTI-TASKING

Charlotte, North Carolina, United States

Supervised team of 14 – 16 coordinators with 7 – 38 drivers per route. Monitored National Account Reports for OOGs and Cylinder Exchange/Bulk Telemetry Reports/CSX. Ensured due diligence in CRM for any issues or challenges. Verified weekly safety checks were performed on all trucks and driver logbooks. Implemented systems to decrease number of aged orders to create on-time deliveries.KEY COMPETENCIES: WORD, EXCEL, HEALTH & SAFETY, OPERATIONS, SYSTEMS, PROCEDURE, PROCESS, ORGANIZATION, AUDITINGDirected implementation and staff training of ORTEC routing system ● Researched capabilities and usage of new routing system to be instated● Consolidated program data to create concise and engaging training materials● Supported staff in adoption of new policy, processes, and routing processes

Greenville-Spartanburg-Anderson, South Carolina Area

Maintained high standard of ethics, conduct, and organizational policies. Established priorities and course of action to handle multiple tasks and competing deadlines. Monitored and supported success of deliveries, logistics, and policy adherence. Developed long term, mutually beneficial relationships with vendors, leadership, and stakeholders. Scheduled and routed drivers and service work to secure safe and efficient operations acting within DOT compliance. KEY COMPETENCIES: WORD, EXCEL, HEALTH & SAFETY, OPERATIONS, SYSTEMS, PROCEDURE, PROCESS, ORGANIZATION, AUDITINGImplemented and supported operations safety systems● Analyzed yard procedures to identify gaps and areas needing improvement● Defined job roles and tasks to streamline operations and ensure safe and efficient operations● Followed up and reviewed staff performance to continuously improve consistencyKEY COMPETENCIES: TRAINING, MENTORING, COACHING, HUMAN RESOURCES, COMPLIANCE, REGULATIONS, STAFF MANAGEMENT Trained and mentored 12 office staff● Developed training materials for customer support representatives, service technicians, and delivery staff● Ensured housekeeping standards were upheld to identify and mitigate safety hazards● Spearheaded equipment maintenance scheduling and assigned asks to meet DOT regulations were met

Greenville-Spartanburg-Anderson, South Carolina Area

Provided customer support and quality control across South Carolina and Western North Carolina districts. Assisted in implementation of SAP, developed staff training, and directed supplemental attrition in other AmeriGas districts. Acted as interim manager for districts lacking management. Evaluated inventory, legal compliance with state and federal law, and reconciled outstanding accounts.● Uncovered and halted significant asset theft ● Recognized discrepancies in account deposits against expected revenue● Developed and implemented new cash in hand process to simplify processing and initiate tracking● Consolidated data collected from deposits, documentation, and folder to identify root and forward to legal

Morehead City, Nc

Provided customer care for existing and new. Set up new accounts, scheduling installations, maintenance and emergencies. Account receivables and collections. Maintained inventory of appliances and propane tanks.