-Organized weekly 1:1 meeting with my team members to identify strengths and weaknesses-Monitored and corrected my team’s timecards in Kronos-Conducted weekly quality assurance audits for my team to ensure that their work was completed accurately, and to see what each team member might need additional training on-Run weekly metric reports on my teams productivity and presented to other team leaders

-Provide excellent customer service in response to phone and online inquiriesfrom employees and managers.-Resolve inquiries by accessing information in multiple HR systems.-Triage general inquiries to ensure correct work category is assigned.-Escalate more complex issues to Tier 2 within myHR or the appropriate COE foradvanced support and follow up as required.-Process transactions by collecting required information or back-updocumentation from the employee, manager or HR.-Respond to phone or online help requests on navigating the HR Portal and otherHR related systems.-Perform quality assurance reviews on electronic and manual transactions-Partner with Payroll and other COEs, as appropriate to resolve issues.-Manage workload efficiently to fulfill commitments in accordance with establishedservice level agreements (SLAs)

-Processed all applications such as, posting jobs and completing new hire paperwork-Administered compensation and benefit plans-Conducted employee onboarding and help organize training & development initiatives-Provided support to employees in various HR-related topics such as leaves, compensation and resolve any other issues that may arise-Assisted in development and implementation of human resource policies-Maintained employee files and records in electronic and paper form-Ensured compliance with labor regulations-Assisted with payroll by helping resolve payroll issues

- Assisted team members with daily marketing tasks and coordinate marketing projects and activities as assigned- Assisted in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, graphic design, photography, web design/optimization, social media campaigns)- Established tracking mechanisms to analyze marketing data (campaign results, conversion rates, web traffic, etc.) to help shape future marketing strategies- Assisted with market research activities by tracking consumer habits and competitor activity (monitoring market changes and marketing mix used by competitors)- Brainstormed and developed ideas with the marketing team for creative marketing campaigns- Liaised with external vendors to execute promotional events, campaigns and exhibition related activities- Collaborated with marketing and other team members to coordinate targeted brand awareness campaigns

- Managed the companies Facebook page by being active and posting content- Ensured that new job openings were posted on different job searching outlets- Processed bi-weekly payroll- Human resource functions including setting up new employees, scheduling employees for orientation, assist employees with insurance paperwork, post job ads, and all other various human resource functions- Created and maintained various personnel reports- Assisted employees with any questions or concerns

-Received different payment methods, cash, check, credit cards as well as Wal-Mart Pay-Delivered customer service by resolving customer complaints and answering customers questions-Maintained a clean and orderly checkout area-Stocked and merchandised the candy aisles

-Maintained a clean and organized area in the shoe department-Aided customers when they needed assistance buying shoes-Strived to ensure superior customer service is offered to all customers-Assisted other departments with cleaning and sales as needed-Helped customers use the Kohl’s Koisk, an online ordering station, when they needed assistance ordering products online -Stocked and merchandised the shoe department

-Helped patients by assisting them with their day to day activities, such as helping patients eat and take a bath-Assisted nurses by obtaining patients vital signs and blood sugars every four hours-Documented patient’s information on the computer and on paper-Offered superior customer service to all patients and visitors-Worked 84 hours biweekly at the hospital while attending college full time

-Counted money on a day to day basis without the assistance of a calculator -Provided exceptional customer service to customers -Helped maintain a clean and organized dining room environment -Offered customers a superior level of customer service to ensure a pleasant dining experience