Robin M. Romano Email & Phone Number

Research Triangle Park, Nc

Coordination of audit events with external vendors and business partners. Collection and review of evidence to satisfy audit requests. Assisting with Risk Acceptance lifecycle management. Assisting with the creation/maintenance of FISMA compliance documentation (e.g.System Security Plans).Ensuring departmental control documentation remains up to date and undergoesperiodic review (Contingency Plans, SOP’s, etc.).Performing security reviews (e.g. cloud & software vendors).Assisting with client project proposals through review and feedback related tosecurity and compliance components.Supporting areas related to the review and compliance with NIST 800-53 controls.

Regulated compliancy of 200+ servers. Identified risks and non-compliant issues for 1K+ employees. Tracked and reported status on numerous complex and detailed compliance issues and projects, as related to various security policies.• Approved compliant solution for ticketing tool after leading 5 different security, compliance, and technical teams to research and define data access requirements.• Guided 10 teams in identifying audit exposure (documenting and tracking 10 action plans to resolution), verifying audit readiness and reducing vulnerability risk.• Reduced duplicate work by 100%+ after developing and implementing solution that posts and shares repeatable patch management information for 7 technical teams.• Led weekly meetings with 20 remote community members to communicate highly visible compliance topics, increasing awareness and accuracy of information 90%.• Confirmed audit readiness by meeting with management/executives weekly to complete 31 management self-assessment records in 30 days.• Created and maintained health check schedule for 25 environments (100+ servers), which led to 100% performance completion within timeframe allocated.• Executed 2 databases, 1 that stored evidence data and 1 that stored compliance process and procedures, ensuring 200+ employees remained “audit-ready.”• Diminished workload from 30 minutes to 3 seconds, implementing macro within spreadsheet that maintained weekly status of outstanding compliance issues.

Supervised 43 technical employees and contractors located in U.S. and abroad that supported variety of end user communities, including commercial call centers.• Coordinated cross training among 3 technical teams to create multi-skilled teams, boosting performance 25%.• Diminished workforce 100% on 15 legacy systems while maintaining all service level objectives, generating $10K+ in cost savings.• Sustained 100% customer satisfaction, migrating 30 customers off of 15 legacy systems and onto 5 different strategic platforms.• Managed weekly, monthly, and yearly costs 100% within budget for 20 commercial help desk accounts with end user communities between 7K and 30K.• Oversaw 20 accounts to within 98% of contractual service level objectives and within 90% customer satisfaction service level objectives.• Communicated directly with 5 commercial contract focals on weekly basis by attending on-site meetings or via conference calls, increasing customer satisfaction rate to 90%+.• Presented help desk report statistics to upper management on monthly basis, which resulted in 98%+ compliance posture and maintained audit readiness.• Interfaced daily with 5 vendor management personnel to support 20 commercial contracts, boosting customer satisfaction rate 20%.

Bachelor’S Degree, Computer Science

Associate’S Degree, Business Administration And Management, General