Robin O'Berry Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Las Vegas, Nevada Area

* Fostered collaborative relationships with clients, teammates, union members, facility representatives, and various subcontractors to successfully execute convention and trade show programs throughout the United States and Canada. * Advised clients in site selection, proposals, contracting and renewals; advanced efficient pre-show planning and branding; coordinated onsite production between Operations, Customer Service, and Show Management; orchestrated post event billing and SWOT analysis.* Facilitated Shepard Staff & Union Team travel arrangements including rooming and transportation, facility credentials, contracts, fire marshal permitting and inspections.* Key focuses included: logistical and cross-departmental efficiencies, budget management, revenue expansion, cultivate sponsorships, promote fluidity between client and all teams supporting event.

Dallas, Tx & Las Vegas, Nv

* Maintained medical records, scheduled and attended appointments, pharmaceutical management, nutritional support, and overall general care. * Specialized with newborns, preemies, and multiples. Continually research methods and activities to achieve developmental milestones and monitor any deficiencies.

Dallas, Texas

(1606 Rooms, 600,000 sq ft Function Space)During my tenure I focused on bookings up to 500 guests (Small Groups (under 400 peak) which comprised approximately 79% of hotel group bookings), averaging 175 programs & 115 affiliates annually. Smaller group's comprised about 70% of my annual business, and the remainder were bookings of 500 up to 5,000 guests (onsite events) & 10,000+ guests (citywide’s). The markets I primarily managed events from were: Express (any market type booked within 1-2 months), Pharmaceutical, SMERF (heavy sports), & In Conjunction with Convention (affiliates). Major Clients Included: Helicopter Association International, Dallas Market Center, Goodyear (formerly AT&T) Cotton Bowl, College Football Playoff National Championship, NCAA Final Four, American Medical Association, American Heart Association, Edison Electric Institute, PEO Sisterhood, & Multiple Major Recording Artists.Key Achievements/Goals Included:* Expanded year over year repeat clientele to account for 40% of individual workload. Each rebooked program also achieved an increase in total revenue spend, ranging from 20% - 50%. * Consistently attained and surpassed goals in Overall Sales, Space Profitability, Food & Beverage, Guest and Meeting Planner Satisfaction Surveys.* Streamlined and relaunched the corporate Event Service Manager training program. * Cross-trained with Director of Sales & Marketing on marketing initiatives, collateral, and communications for full house conferences, seasonal hotel offerings, and local advertisements.

Austin, Texas

(801 rooms, 64,709 sq. ft. meeting space)The primary responsibility of this position was to be dedicated to onsite clients by assisting with whatever needs would arise, and coordinate with the operating departments any changes, pop-ups, and cancellations to ensure successful execution of program elements. In the midst of my tenure, the property underwent an $8 million meeting space renovation, revamping the current space, and restructuring the layout to increase total meeting space by 10,000 sq. ft. Key Achievements/ Special Projects* Proactively trained with Mentors on affiliate bookings and strategic events to broaden skillset with large scale, complex Event and Catering programs.* Constructed property best practices for Event Services to correlate with corporate training program. My personalized “Thank You” program was shared at a Hilton Annual Convention as a suggested best practice for roll out company wide.* Sole Event Service Manager throughout $8 million meeting space renovation. * Orchestrated and introduced proactive/reactive procedures for the Events & Catering Team and Property Leadership to diminish impact on guest satisfaction and profitability during renovation. Awards* 2010 Sales & Events Team of the Year (500+ Rooms) by Hilton Circle of Excellence * Achieved all trimester quotas for 2010 and 2011

Austin, Texas

(801 rooms, 64,709 sq. ft. meeting space)During the few months I held this position I was responsible for managing daily operations for four of the six Food & Beverage Outlets on property. Key functions of this position included managing variable costs (supplies, labor) and maintaining staffing levels & service expectations. I created some new best practices/procedures, trained new hires, and rolled out brand training.Shortly after joining the Hilton Austin team, I was offered the opportunity to transfer into the Events Department as an Event Services Manager to further expand my hospitality management skillset.

Marina Del Rey Marriott - Marina Del Rey, California

(370 rooms, 21,163 sq. ft. meeting space)When I joined the MDR team, simply performing the key competencies of an Outlets Manager was just the beginning. This position allowed me to build on my foundation, push my creativity, and try out unique opportunities specific to MDR and the Los Angeles market such as property film/tv shoots and launching a corporate test concept outlet (GLOW Nightclub & Lounge).* Re-launched Stones Restaurant as a Steakhouse concept, revitalized Room Service menu offerings and program elements, and created In Room Beverage packages. All accompanied by necessary associate training, incentive programs, and supplemental materials.* Established fundamental procedures and policies to launch Glow Lounge & Nightclub, a Marriott Headquarter test concept (first year generated $2.1 million of $3.5 million Outlets F&B)* Developed procedures and contractual agreements for GLOW Lounge & Nightclub to coordinate banquet style events from Sales leads and inquiries.* Created and rolled out Guest Satisfaction Survey action plans for all F & B operations.* Increased Associate Opinion Survey scores year over year from 73 to 77.* Streamlined beverage inventory resulting in reduction of beverage costs from 24% to 18%, and $35,000 in reduced excess wine inventory. * Assisted Director of Film & Television Sales as Operations Liaison Manager. Responsible for coordinating hotel operations around property film & photography shoots to ensure optimal functionality of operations, minimize guest impact, and assist film crew with any onsite needs including management of celebrity and celebrity personal staff requests/needs.* Management Candidate Review Board Panelist (Final Interview before hiring all Entry Level Management Candidates and Management Development Program Graduates)

Horseshoe Bay Resort (Formerly Marriott) - Horseshoe Bay, Texas

(249 rooms, 80,000 sq. ft. meeting space)I returned to the Horseshoe Bay Marriott after college graduation to complete Marriott's Management Development Program. While on property I had an additional focus to master some of the key technical aspects of the position including: * Specializing in Liquor Management with knowledge of BICS, * Advanced training in Labor Management System (LMS) and NGS * Forecasting, Scheduling, and Cost Control with knowledge of P & L StatementAfter completing the MDP requirements, I began working as a Task Force Manager at Renaissance Arts (New Orleans) & Stanford Court Renaissance (San Francisco) while applying for a permanent position within Marriott Hotels.

Las Cruces, New Mexico Area

* As part of the NMSU, College Student Work Study Program, I worked directly under the Department Director, assisting with all paperwork supporting daily operations and all state required documentation to track each child and family in a program as well as the overall program statistics.* Additional Tasks and Responsibilities were added as needed to support the staff and Director.

Horseshoe Bay Resort - Horseshoe Bay, Texas

(249 rooms, 80,000 sq. ft. meeting space)I joined the resort opening team for the official summer grand opening launch to complete an internship as part of my degree requirement (over 800 hrs field study). I primarily worked throughout all line level positions within all property F&B outlets, and cross trained with departments I was interested in for pursuit of the Management Development Program opportunity after graduation. Departments included: Sales & Marketing, Catering & Convention Services, Banquets, Front Desk, Human Resources and Administration/Executive Team. When I returned to NMSU I began recruiting on college campus for Marriott Hotels for the duration of Senior year.

Bachelor'S Degree, Hotel, Restaurant And Tourism Management, Honors Graduate, Gpa 3.71

Activities and Societies: Senior Year: College Campus Recruiter for Marriott Hotels; Chi Omega Women’s Fraternity, 2003 – 2006 • Involved.

Double Minor, Marketing & Business Administration/ Management, Honors Graduate, Gpa 3.71

High School, General Studies

Activities and Societies: Honors Society, Concert and Marching Band, DanceGeneral Studies Concert & Marching Band Dance Team