Robin O'Neill, Gia Ajp Email & Phone Number

Washington, Dc, Us

New York, Ny

• Assessed and verified high-end jewelry and luxury watches for acquisition, ensuring alignment with market trends and aiding profitable purchasing decisions.• Oversaw large estate, managing complex negotiations.• Facilitated follow-up engagements using proprietary CRM software, enhancing service delivery to various clients and significantly boosting customer satisfaction.• Prepared and submitted purchase activity reports to municipal authorities, ensuring full regulatory compliance and promoting transparent business practices.

Arlington, Va

• Promoted to Store Director at a more prominent Washington, D.C. region location to oversee and manage daily operations. • Responsible for overseeing all aspects of store functions, including P&L management, budgeting, financial reporting, customer service delivery, team performance, recruitment, execution of business strategies, adherence to brand standards, training of sales and operations professionals, and ensuring the smooth delivery of back-office tasks. • Consistently engage with regional and corporate management, brand representatives, and executives.• Ensure an outstanding client experience is created while delivering solid financial performance, exceeding sales goals by over 38% YTD from 2019 to 2021 and over 15% YTD for 2022.

King Of Prussia, Pa

• Promoted to a larger sales volume store in a more prominent location.• Assisted with all aspects of the store’s daily operations, including sales efforts, brand management, and store profitability. • Tasked with ensuring team direction, supervising back-office functions and customer service delivery, and assisting the Store Director in ensuring corporate financial goals and metrics were met or exceeded. • Collaborated with corporate and regional management to ensure compliance with brand standards, sales training, and customer service objectives.

Miami, Fl

• Assisted in managing the store’s daily operations to ensure store profitability and achieving sales goals. • Focused on staff recruitment, developing sales incentives, achieving financial performance, and ensuring excellent customer service while meeting brand standards and collaborating with regional and corporate management.• Increased sales by 10% YOY, exceeding profitability targets by maximizing employee productivity.• Engaged in collaboration with both regional and corporate management to guarantee strict adherence to established merchandising standards and the requirements associated with luxury brands.

Miami, Fl

• Oversaw sales staff and many aspects of store operations at the busy Miami location. • Ensured the “Tiffany Experience” was delivered to customers, maximized employee productivity, and enabled the team to exceed sales and profitability targets. • Worked with regional and corporate management as required, ensuring merchandising standards and luxury brand requirements were strictly maintained. • Routinely interacted with customers to “follow up” on their in-store experience to solidify brand loyalty and generate goodwill.• Increased sales by 10% YOY, surpassing profitability targets by enhancing employee productivity.

San Juan, Pr

• Responsible for inventory management, customer service, and team recruitment and training.• Served as "Manager on Duty," responsible for supervising a team of over 150 staff members and managing the operational functions of the entire location.• Regularly exceeded all sales targets and significantly improved customer service delivery and scoring.• Expanded product offerings and worked to create a luxury experience in the fine jewelry department.

San Juan, Pr

• Effectively managed and operated a six-store luxury jewelry brand in San Juan, Puerto Rico—one of the Caribbean’s leading luxury jewelry firms. • Supervised staff across four locations, evaluated performance, directed sales goals, and fostered teamwork. • Directed acquisition strategies and managed a $1 million marketing budget, driving over 10% annual sales growth and consistently exceeding revenue targets. • Oversaw the yearly catalog, campaign planning, and ensuring brand compliance for prestigious names such as Tiffany & Co., David Yurman, John Hardy, and Tous. • Strengthened loyalty among high-net-worth clients through strategic initiatives and high-value negotiations, enhancing client satisfaction and brand integrity.

Graduate Diamonds Online Diploma

Applied Jewelry Professional Diploma

B.S, Marketing

Activities and Societies: Vanguard Newspaper Photographer, International Club Event Organizer.

Education record

Activities and Societies: Senior Class President, Student Council, Photography Club, United Nations, Interact Club.