• Responsible for Handling claims transactions and workflow management.• Promptly acknowledge receipt of the claim and provide the claimant with clear information about the process, timelines, and required documentation.• Regularly update claimants on the status of their claims, including any delays or additional information needed. • Actively listen to vulnerable policyholder’s concerns and questions, demonstrating empathy and understanding, especially in stressful situations such… Show more • Responsible for Handling claims transactions and workflow management.• Promptly acknowledge receipt of the claim and provide the claimant with clear information about the process, timelines, and required documentation.• Regularly update claimants on the status of their claims, including any delays or additional information needed. • Actively listen to vulnerable policyholder’s concerns and questions, demonstrating empathy and understanding, especially in stressful situations such as after an accident or loss.• Treat each claimant as an individual, addressing their unique situation and needs.• Process claims as quickly as possible while maintaining accuracy and thoroughness.• Validating claimant’s details with records and adhere to AML KYC policies • Conduct investigations to detect potential fraud or discrepancies in claims by referring the case to Finacial Crime team.• Check the BRAG list countries and process the claim accordingly.• Review claims and transactions of Political Exposed Persons (PEP)• Refer claims and transactions of Political Exposed Persons to Financial Crime Team• Responsible for handling cliams queues like surrrender claim, maturity cliam, and death claim.• Refer the case to authorization in a timely manner to meet the SLA’s • Enter claim details into internal claims management system.• Provide comprehensive support and assistance to policyholders regarding their insurance policies.• This includes handling policy inquiries, updates, changes, and renewals. • Performing quality analysis of data to improve the overall quality score and providing feedbacks on area of improvements • Collaborate with relevant departments and stakeholders to facilitate efficient and fair claims resolution.• Communicated with policyholders primarily through written channels such as letter or email.• Identified areas for process improvement and shared feedback or suggestions with the team and management. Show less

● Establishing end to end recruiting requirements by reviewing job descriptions/ qualifications, studying organization plan and objectives● Develop and implement creative sourcing strategies● Building candidate pipelines through a variety of sources (i.e. job posting, sourcing through Job portals like Monster, Linked In, Career builder, Indeed, networking, employee referrals, etc)● Screening and prequalify candidates through verbal and written communication; providing hiring manager… Show more ● Establishing end to end recruiting requirements by reviewing job descriptions/ qualifications, studying organization plan and objectives● Develop and implement creative sourcing strategies● Building candidate pipelines through a variety of sources (i.e. job posting, sourcing through Job portals like Monster, Linked In, Career builder, Indeed, networking, employee referrals, etc)● Screening and prequalify candidates through verbal and written communication; providing hiring manager with viable candidates that best match the job requirements and qualifications● Assist in client interviews by coordinating schedules, arranging required identification documents, initiating Background Verification checks and follow ups.● Assist with new hire on-boarding process● Bringing up a high rate of Candidate Submission and Purchase order in a competitive and fast-paced organization● Creating approaches to identifying passive candidates● Complete tasks by specific deadline dates Show less

● Establishing end to end recruiting requirements by reviewing job descriptions/ qualifications, studying organization plan and objectives● Develop and implement creative sourcing strategies● Building candidate pipelines through a variety of sources (i.e. job posting, sourcing through Job portals like Monster, Linked In, Career builder, Indeed, networking, employee referrals, etc)● Screening and prequalify candidates through verbal and written communication; providing hiring manager… Show more ● Establishing end to end recruiting requirements by reviewing job descriptions/ qualifications, studying organization plan and objectives● Develop and implement creative sourcing strategies● Building candidate pipelines through a variety of sources (i.e. job posting, sourcing through Job portals like Monster, Linked In, Career builder, Indeed, networking, employee referrals, etc)● Screening and prequalify candidates through verbal and written communication; providing hiring manager with viable candidates that best match the job requirements and qualifications● Assist in client interviews by coordinating schedules, arranging required identification documents, initiating Background Verification checks and follow ups.● Assist with new hire on-boarding process● Bringing up a high rate of Candidate Submission and Purchase order in a competitive and fast-paced organization● Creating approaches to identifying passive candidates● Complete tasks by specific deadline dates● Working independently and as a part of a team● Can-do mentality and willingness to take on additional responsibilities Show less

● Responsible for Handling workflow management and allocation of tasks and activities ● Provide comprehensive support and assistance to policyholders regarding their insurance policies. This includes handling policy inquiries, updates, changes, and renewals. ● Ensured accurate and timely processing of policy documents and maintain a high level of professionalism and knowledge of insurance products.● Evaluating and updating Standard Operating Procedures ● Performing quality… Show more ● Responsible for Handling workflow management and allocation of tasks and activities ● Provide comprehensive support and assistance to policyholders regarding their insurance policies. This includes handling policy inquiries, updates, changes, and renewals. ● Ensured accurate and timely processing of policy documents and maintain a high level of professionalism and knowledge of insurance products.● Evaluating and updating Standard Operating Procedures ● Performing quality analysis of data to improve the overall quality score and providing feedbacks on area of improvements ● Assisted policyholders in initiating and processing insurance claims. Gather necessary information, guide policyholders through the claims process, and ensure all required documentation is obtained. Collaborate with relevant departments and stakeholders to facilitate efficient and fair claims resolution.● Communicated with policyholders primarily through written channels such as letter or email.● Responded to inquiries promptly, courteously, and accurately, adhering to company guidelines and maintaining a professional tone. ● Ensured that all communication is clear, concise, and customer-focused.● Identified areas for process improvement and shared feedback or suggestions with the team and management. ● Stayed updated on industry trends, product knowledge, and changes in UK insurance regulations to provide accurate and informed support to customers.● Testing and implementing of new applications designed to Automate process ● Responsible to troubleshoot and document tickets raised related to client system and applications ● Perform additional tasks, responsibilities and activities as deemed necessary by the management Show less

● Responsible to manage productivity, Quality and Attendance ● Attend Trainings and client meetings to gather updates ● Adhere to industry-specific regulations and guidelines related to UK insurance servicing and claims processing. ● Maintain confidentiality of customer information and ensure compliance with data protection laws.● Resolve policyholders’ issues and complaints efficiently, demonstrating empathy and active listening. ● Take ownership of policyholders’ concerns… Show more ● Responsible to manage productivity, Quality and Attendance ● Attend Trainings and client meetings to gather updates ● Adhere to industry-specific regulations and guidelines related to UK insurance servicing and claims processing. ● Maintain confidentiality of customer information and ensure compliance with data protection laws.● Resolve policyholders’ issues and complaints efficiently, demonstrating empathy and active listening. ● Take ownership of policyholders’ concerns and escalate complex or high-priority cases to senior management or relevant departments, ensuring prompt resolution and policyholders’ satisfaction.● Maintain accurate and up-to-date records of policyholders’ interactions, transactions, and claims details. ● Update policyholders’ profiles and databases with relevant information and ensure the integrity and confidentiality of customer data.● Collaborate effectively with cross-functional teams such as underwriting, risk management, financial crime and claims assessment departments. ● Provide support and knowledge sharing within the team, contributing to a positive and collaborative work environment.● Identifying, gathering, analyzing and processing detailed information received from client ● Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, resolution time, and quality of service. ● Strive to achieve individual and team targets while maintaining a high level of service.● To post Kaizens and transform the overall process journey ● To report complaints and fraudulent transaction to complaints & financial crime team ● To analyze insurance claim transactions, correcting and updating records with correct details Show less