Developed and executed capacity planning strategies to optimize resource utilisation, ensuring seamless operations and meeting business demands.Utilised advanced analytics and forecasting techniques to accurately predict future capacity requirements and identify potential issues.Collaborated with teams including operations, IT, and finance to gather data, analyse trends, and develop actionable insights.Implemented process improvements and automation initiatives to streamline capacity planning processes, resulting in increased efficiency and cost savings.Conducted regular capacity assessments and performance evaluations, providing recommendations for infrastructure upgrades and resource allocation adjustments.Acted as a subject matter expert, providing guidance and support to stakeholders on capacity-related issues and initiatives.

Delivered engaging training programs on Safety, Customer Service, and Telecommunication specific learning, catering to diverse learner needs and skill levels. Provided individualised coaching and feedback to participants, fostering skill development and continuous improvement.Managed training logistics, including scheduling, venue coordination, and resource allocation, to ensure seamless delivery of programs.Stayed updated on emerging trends and best practices in training and adult learning methodologies, incorporating innovative approaches to enhance training effectiveness.