Robin Dean Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Orange, California, Us

- Facilitate product/design/dev department shift to persona-centered “pods” for clearer team focus and increased collaboration- Plan and execute first beta product launch including company-first consumer interviews- Develop and release new product features and enhancements prioritized from consumer interviews, market research, and internal business initiatives- Measure impact of product development on user sentiment, behavior, and business outcomes- Develop and own company-first outcome based product roadmap for next 6-12 months

Seattle, Wa, Us

- Understand and prioritize customer problems and requests. Create and maintain processes for gathering product feedback from internal and external stakeholders as well as communicate product roadmap through quarterly updates to internal audiences.- Clarify, design, and manage implementation of several enhancement feature launches. Work closely with design and development teams to set appropriate timelines and ensure successful testing and launch.- Gather, measure, analyze, and share useful product and customer insights to help inform or justify product decisions. Includes anecdotal and quantifiable results to provide a clear and digestible roadmap for all audiences from senior leaders to individual contributors.

Seattle, Wa, Us

- Interviewing, hiring, on-boarding, and training support for growing team. Included hiring support through acquisition of a new brand.- Design and planning, training and project management of platform migration for roughly 500 customers including individualized migration plans for customers as well as internal process development to increase efficiencies.- Work closely with development team through platform migration to identify and prioritize customer and business needs.

Seattle, Wa, Us

- Guide new customers from post-sale through implementation to "Go Live" including successful implementation of the brands 3 largest customers.- Develop new program for hosting internal training and "Brown Bag" informational sessions to extend product knowledge.- Provide ongoing product support through online ticketing queue and live calls. Resolved highest number of tickets for an individual on the team for 6 straight months. Maintained average response time of 1 hour.- Maintained and updated all available support resources to provide accurate guidance for users through several large feature launches.

Seattle, Wa, Us

- People, inventory, and operations management including several successful seasonal launches- Plan and execute several unique Starbucks promotional events including Made with Code event (linked below)- Implement and iterate 'customer journey' planning to maximize store flow in unique concept store environment

Seattle, Wa, Us

- Barista and Supervisor in high-profile, extreme revenue, historic First Starbucks Store in Pike Place Market- Plan, host and participate in unique executive on-boarding experiences, corporate learning events, promotional and marketing events and campaigns including hosting Christmas Blend vintage 2015 (linked below)

- Personnel and inventory management including planning for seasonal business changes.- Design and implement processes for communication, training plans, and required task lists across staff with variable schedules.- Ongoing maintenance of facilities and frozen yogurt equipment including training other staff members.- Lead training and new launch strategies as store expanded to introduce new coffee product offerings.

- Participation, speaking, and hosting several student recruitment and informational sessions on first-in-the-nation pilot honors program. - Plan and host community and culture building events to engage student and potential student populations.

Bachelor’S Degree, Business Administration, Marketing

Education record

Associate Of Arts (A.A.)