Robin Dean work email
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Robin Dean personal email
Experienced people and project manager with a demonstrated history of working in the computer software industry and customer service. Skilled in event coordinating, Microsoft Office Suite, customer service, and communication. Strong professional with a Bachelor’s Degree in Business Administration focused in Marketing from University of Washington's Michael G. Foster School of Business.
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Product Manager IiPayscale Aug 2024 - PresentSeattle, Washington, Us -
Product Manager IPayscale Mar 2022 - Aug 2024Seattle, Washington, Us
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Product ManagerListreports Aug 2021 - Mar 2022Orange, California, Us- Facilitate product/design/dev department shift to persona-centered “pods” for clearer team focus and increased collaboration- Plan and execute first beta product launch including company-first consumer interviews- Develop and release new product features and enhancements prioritized from consumer interviews, market research, and internal business initiatives- Measure impact of product development on user sentiment, behavior, and business outcomes- Develop and own company-first outcome based product roadmap for next 6-12 months -
Product ManagerTrakstar Dec 2018 - Aug 2021Seattle, Wa, Us- Understand and prioritize customer problems and requests. Create and maintain processes for gathering product feedback from internal and external stakeholders as well as communicate product roadmap through quarterly updates to internal audiences.- Clarify, design, and manage implementation of several enhancement feature launches. Work closely with design and development teams to set appropriate timelines and ensure successful testing and launch.- Gather, measure, analyze, and share useful product and customer insights to help inform or justify product decisions. Includes anecdotal and quantifiable results to provide a clear and digestible roadmap for all audiences from senior leaders to individual contributors. -
Sr. Customer Success ManagerTrakstar Apr 2018 - Dec 2018Seattle, Wa, Us- Interviewing, hiring, on-boarding, and training support for growing team. Included hiring support through acquisition of a new brand.- Design and planning, training and project management of platform migration for roughly 500 customers including individualized migration plans for customers as well as internal process development to increase efficiencies.- Work closely with development team through platform migration to identify and prioritize customer and business needs.
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Customer Success ManagerTrakstar Nov 2016 - Apr 2018Seattle, Wa, Us- Guide new customers from post-sale through implementation to "Go Live" including successful implementation of the brands 3 largest customers.- Develop new program for hosting internal training and "Brown Bag" informational sessions to extend product knowledge.- Provide ongoing product support through online ticketing queue and live calls. Resolved highest number of tickets for an individual on the team for 6 straight months. Maintained average response time of 1 hour.- Maintained and updated all available support resources to provide accurate guidance for users through several large feature launches.
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Assistant Store ManagerStarbucks Jul 2016 - Nov 2016Seattle, Wa, Us- People, inventory, and operations management including several successful seasonal launches- Plan and execute several unique Starbucks promotional events including Made with Code event (linked below)- Implement and iterate 'customer journey' planning to maximize store flow in unique concept store environment -
SupervisorStarbucks Sep 2014 - Jul 2016Seattle, Wa, Us- Barista and Supervisor in high-profile, extreme revenue, historic First Starbucks Store in Pike Place Market- Plan, host and participate in unique executive on-boarding experiences, corporate learning events, promotional and marketing events and campaigns including hosting Christmas Blend vintage 2015 (linked below)
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Store ManagerFroyo Earth Inc. Aug 2011 - Sep 2014- Personnel and inventory management including planning for seasonal business changes.- Design and implement processes for communication, training plans, and required task lists across staff with variable schedules.- Ongoing maintenance of facilities and frozen yogurt equipment including training other staff members.- Lead training and new launch strategies as store expanded to introduce new coffee product offerings. -
Student AmbassadorAmerican Honors Oct 2012 - Sep 2013- Participation, speaking, and hosting several student recruitment and informational sessions on first-in-the-nation pilot honors program. - Plan and host community and culture building events to engage student and potential student populations.
Robin Dean Skills
Robin Dean Education Details
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Uw Foster School Of BusinessMarketing -
American Honors College
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Spokane Falls Community CollegeAssociate Of Arts (A.A.)
Frequently Asked Questions about Robin Dean
What company does Robin Dean work for?
Robin Dean works for Payscale
What is Robin Dean's role at the current company?
Robin Dean's current role is Customer obsessed problem solver.
What is Robin Dean's email address?
Robin Dean's email address is rd****@****cks.com
What schools did Robin Dean attend?
Robin Dean attended Uw Foster School Of Business, American Honors College, Spokane Falls Community College.
What are some of Robin Dean's interests?
Robin Dean has interest in Health.
What skills is Robin Dean known for?
Robin Dean has skills like Social Media, Microsoft Word, Leadership, Public Speaking, Customer Service, Facebook, Teamwork, Photoshop, Microsoft Office, Inventory Management, Research, Event Planning.
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