Robin Hayden

Robin Hayden Email and Phone Number

Program Analyst at United Natural Foods @ United Natural Foods
providence, rhode island, united states
Robin Hayden's Location
Moosup, Connecticut, United States, United States
Robin Hayden's Contact Details
About Robin Hayden

15 years IT Call Center (Service Desk) Management experience.Ability to direct complex projects from concept to full operational status.Goal-oriented individual with strong leadership capabilities.Organized, highly motivated, and detail-directed problem solver.Proven ability to work in unison with upper Management, Cross Functional Teams and End- User Customer Base.Thrives in a busy, fast-pasted working environment.Adept in the recruitment, training and mentoring of entry level to management level IT personnel, and in ensuring that all staff members meet their maximum potential.Strong background in IT Management, Call Center Operations, Strategic Planning, Project Management, Budget Administration, Policy and Procedural Development, Staff Training and Development, Recruitment, Vendor management, Quality Assurance, and Client Relations.Results-oriented, with an ability to see assignments to successful completion.Strong Performance Measurement (Metrics) backgroundCreated Teaming environmentAbility to prioritize and manage multiple projectsProficient in all MS Office ProductsPrinter Fleet management – 1200 printers across US and Canada

Robin Hayden's Current Company Details
United Natural Foods

United Natural Foods

View
Program Analyst at United Natural Foods
providence, rhode island, united states
Website:
unfi.com
Employees:
13201
Robin Hayden Work Experience Details
  • United Natural Foods
    Program Analyst
    United Natural Foods Mar 2013 - Present
    Printer Fleet management – 1200 printers across US and CanadaBuilding vendor relationships for competitive pricingWork with vendor to reduce down times for production printersTrain Site Support staff on Remedy processesRemedy Administration Asset Management Reporting - Smart Reporting/ Analytics - Trending Knowledge Management Incident / Work Order Management
    View
  • United Natural Foods
    Service Desk Manager
    United Natural Foods Feb 2010 - Mar 2013
    Dayville, Ct And Providence Ri
    Service Desk ManagerRemedy administrationMetric ReportingBudgetsAsset ManagementProblem ManagementIncident Management
    View
  • Ii2P
    Program Manager
    Ii2P Dec 2007 - Jan 2009
    Responsibilities•Provide consultation services to client for establishment of a Level II IT Service Desk.AccomplishmentsConsultation included the provision of an advanced IT Service Desk ticket review process model.•Managed Services as a project to schedule / implement progress.
  • Csc
    Operations Manager
    Csc Dec 1998 - Dec 2007
    Responsibilities•Managed daily operations of a Global Level two and Level one IT Service Desk.Accomplishments•Managed. Call Center IT Managers as Direct reports of 165 IT Service (Help) Desk Analysts. •Recruited and developed a high-performing team which consistently met or exceeded all performance objectives (service level agreements)•Provided Daily, MTD, and YTD Call Center Metrics for both internal Managers as well as to external off site executive management.•Created a team environment to retain employees. •Participated in Quality Management Systems improvements.•Established a remote agent (home based) to drive down costs•Assisted with Transition of a staff of 150 Level one Help desk agents This included the hiring, telephony, and knowledge transfer
    View
  • Csc
    Process & Methods Group
    Csc Dec 1996 - 1998
    Responsibilities•Represented CSC’s North American Process & Methods Group (One of Two on-Site members) in support of CSC Norwich Call Center. (Part of a Nine CSC member metric team across USA)Accomplishments•Established single source metric reporting platform for Norwich IT Call Center for service levels of a Multi Client customer base. •Expanded client base reporting to include incoming Service Desks into the Data Center’s Call Center. •Worked with P&M peer USA team members to standardized processes for IT Metric Reporting across three CSC Data Centers within the USA.•Established One Voice CSC Metric Reporting.
    View

Robin Hayden Education Details

  • Devry Unversity
    Devry Unversity
    Business Mgt - Project Mgt
  • Three Rivers Community College
    Three Rivers Community College
    Business/Computer

Frequently Asked Questions about Robin Hayden

What company does Robin Hayden work for?

Robin Hayden works for United Natural Foods

What is Robin Hayden's role at the current company?

Robin Hayden's current role is Program Analyst at United Natural Foods.

What is Robin Hayden's email address?

Robin Hayden's email address is su****@****ail.com

What is Robin Hayden's direct phone number?

Robin Hayden's direct phone number is 140152*****

What schools did Robin Hayden attend?

Robin Hayden attended Devry Unversity, Three Rivers Community College.

Who are Robin Hayden's colleagues?

Robin Hayden's colleagues are Joseph Vigue, Kathy Tuttle, Randy Erwin, Lawrence Vance, Amy Tapley, Thomas Jaurequi, Zach Rubin.

Not the Robin Hayden you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.