Robin Piccolo-Scarpetta Email & Phone Number

Canada

I have been coaching individuals for a number of years on personal challenges, often leading to healing and remarkable strides towards accomplishing overall life goals. My approach focuses on trauma-informed coaching practices, which helps clients feel settled and comfortable where they are 'at' in their journey.

Markham, Ontario, Canada

Mississauga, Ontario, Canada

Burlington, Ontario, Canada

Toronto, Ontario, Canada

Leadership Development & Training Lead, Ontario & Atlantic - Orchestrated Implementation of Critical Learning SolutionsServe as a key business partner and SME in the areas of learning, leadership, executive development, performance management, coaching, and career development. Support business stakeholders with building a high-performing talent pipeline, identifying/resolving skill gaps, and deploying interventions. Design workshops, frameworks, and effective blended learning programs to improve executive capacity in leadership development programs, performance management, and career development.KEY RESULTS:- Lead Regional and Local Field Learning & Development initiatives through the Ontario and Atlantic Markets; drive sustained improvements in company results and engagement by L&D innovation and change.- Spearheaded corporate workshop delivery for mid-senior level management, high potential, and executive audiences; coordinated and presented 2 sessions within just 1 month, shortly after hire. - Facilitated first in company history Thomas-Killmann Instrument (TKI Assessment) for conflict resolution and self-awareness.- Orchestrated Sysco-wide learning solutions and experiences; managed projects (coordination, logistics, scheduling, communication, etc.) and evaluated effectiveness/ROI of programs.- Triggered positive perception and utilization of 360 leadership assessments among C-suite potential executives.- Conducted 360 debriefings; incorporated results into holistic and actionable Individual Development Plans. Connected results with historical behavior to inspire change.

Toronto, Ontario, Canada

Manager, Learning & Development - Built L&D department & Revolutionized Recruitment & OnboardingSought-out to specifically build and implement a Learning and Development department. Aligned, designed, and delivered solutions for an aggressively growing future state. Collaborated with cross-functional managers to bridge skills and training gaps. Led execution of projects (Quality Improvement and Process Realignment for Accreditation and Audit Readiness). Recruited and selected PSW candidates; managed 1 direct report (Development and Implementation Lead of Operations Training).KEY RESULTS:- Built a strategic, ROI-driving L&D department to support enterprise-wide objectives. - Introduced robust data collection, learning initiative reporting/feedback, agency-wide needs assessments, and educational partnerships.- Revolutionized recruitment and onboarding for roles critical to organizational success; replaced existing policy/legislation focus, with an engagement- and loyalty-building focus on role expectations.- Improved on-the-job support and guidance for new Coordinators; established SME partnerships for new hires to dramatically reduce attrition (previous turnover of 5+ coordinators monthly).- Catapulted annual training conference attendance to 77%+ of total PSW complement; reversed history of poor participation by shifting focus from mandatory re-certification to education on top-priority concerns.- Leveraged merger with Sinai Health System to expand succession planning and career development opportunities for PSW staff.- Infused a mobile technology advancement (mobile time-punching) with a virtual, on-demand learning solution designed specifically for a 24/7/365 workforce.

Mississauga, Ontario (And Across Canada)

Learning & Development Specialist Lead for LTC, Corporate, and RHH - Revamped In-house Courses and CurriculumEngaged to develop and deliver customized learning solutions across multiple divisions, nationwide, including LTC, Corporate, and Revera Home Health (RHH). Maintained persistent focus on internal coaching, consulting, and leadership development; aligned L&D with corporate vision. Developed learning materials to support training objectives. KEY RESULTS:- Pioneered organization’s first, standardized on-boarding and orientation programs.- Integrated an innovative partnership-building component in the on-boarding process to forge relationships critical to success and develop a deep-understanding of connected stakeholders and resources.- Designed robust, nearly self-directed on-boarding resource binders to promote ease of use across 88 centers.- Traveled frequently to each LTC site to consult with management teams on improving internal performance through coaching, performance management & assessments.- Transitioned archaic employee satisfaction tool to an insight-generating employee engagement survey; led L&D efforts to define reporting and dimensions.- Strategic Business Partner for Provincial Directors and Senior Executives in LTC on implementation of internal gap analysis, needs assessment tools, and metrics for LTC, Corporate and Revera Home Health.- Revamped existing in-house courses and curriculum offerings (including “Peoples Skills Development” curricula); led instructional design to include latest research, corporate vision alignment, and message consistency.- Delivered professional development workshops to groups of 150+ leaders and management staff.

Learning Consultant – Transformed Canadian Tire 101 ProgramRecruited to design and implement a robust transformation of the Canadian Tire 101 program. Led integration of new education and training methods, process changes, curriculum lesson plans, and media/project proposals. KEY RESULTS:- Executed corporate-wide overhaul of Canadian Tire 101 Program as lead Project Manager.- Developed and facilitated New Employee Welcome on-boarding program and Retail 101 course – delivered instruction, to new and existing staff, on retail operations, department functions, and policies/procedures. - Deployed 2010 Performance Excellence Program (PEP); collaborated with colleagues to drive corporate-wide implementation, including criteria, calibration metrics, and communication roll-out strategies.- Served as lead architect of measurement tools, training materials, and assessment/evaluation processes.

Curriculum interpretation (both Ontario and Alberta) and unit plan development; Classroom instruction and organization of 25-35 students; assessment and evaluation of learning/academic requirements of children; collaboration between parents/teacher/administration to implement success plans for individual students; program development for children with special requirements; lesson plan development and implementation; collaborative/team teaching

Masters Of Teaching, Education

Activities and Societies: Student Representative for Faculty of Education (2003-2005) Received Scholarship for Outstanding Academic Merit.

Certificate, Professional Coaching & Counselling

Human Resources Management Certification (Coursework)

Courses: Human Resources Management, Recruitment & Selection, Learning & Development

Post Graduate Diploma, Public Relations

Bachelor Of Arts - Ba, Bachelor Of Arts, Communications Media, Culture, & Film Studies

Activities and Societies: Published contributor, The Brock Press - 1994-1997, Assistant Editor, The Brock Press (News) - 1995-1996.

Elearning Professional Certificate, Elearning Design/Development/Implementation