Robin Raeke Email & Phone Number

Leander, TX, US

Malvern, PA, US

Act as the trusted advisor for a portfolio of 15M ARR business -high touch Texas School Districts Maintain a 98% or better retention and renewal rate Create operational efficiencies and produce new client playbooks and collateral using GainsightProvide data analysis of client metrics and KPI’s using SFDC, Power BI and Zendesk

San Francisco, CA, US

Crafted and maintained first-in-class knowledge management practices such as employee user guides, Service Level Agreements, HR process documentation, etcManaged systems updates and administration for Mursion's HR and work-tech stack, including Harvest, Asana, Culture Amp, Slack, and RipplingSupervised and oversaw office functions for hybrid workforce.

San Francisco, CA, US

Implemented an in-house customer support team and built out the full ticketing system using Zendesk/JIRAForged and nurtured lucrative alliances with multiple departments to ensure the completion of projects that focused on product implementations, product design, and testing, content-specific best practices, and systemic changeTook Multi-system processes.

Frontline Acquired Teachscape in January 2015 where I served as the Manager, Customer Success. I was in charge of managing the upgrade of Gold and platinum School district accounts from Teachscape to the Frontline product suite. I manage new clients from post-sale, through the end of the contract including requirements gathering, initial configuration.

Austin, Texas, US

Successfully hired and trained an implementation team and created training and procedural documentation from the ground up.Cut client implementation time from 8-12 months down to 4 months within my first 6 monthsExtensive coaching of implementation teams to improve metrics on client implementation time and customer experience. Consistently met all renewal.

Malvern, Pennsylvania, US

• Successfully steered multi-million dollar comprehensive projects with K-12 School Districts and Universities that were completed with strict adherence to budget and time requirements. Consultative collaboration to.

Malvern, Pennsylvania, US

Provide project management and training services to K-12 school districts. Interface with Technology and Sales to provide on the ground and virtual solutions for clients.

Malvern, Pennsylvania, US

Bring Customer Support function in house. Hired vendor to allow for web based call routing and virtual offices for support agents.Create scripts, support documentation and training materials.

Austin, TX, US

Built out Training Team and operations of new on-site training for supply chain software clientsWrote all technical documentation and training materials and website copy for various teamsConducted new-hire training and also initial welcome training for clients

US

Manage busy pharmaceutical and drug trial company office. Support CEO, CFO and VP of Sales including travel arrangements including International Travel, Expenses, Correspondence, Event and Meeting planning.

Taught a classroom of 22 first grade students in all subjectsAt the close of the year, 99% of students were reading at or above grade level using a differentiated learning model that I implemented.