Assisting Sellers: Providing guidance on account setup, product listing, pricing strategies, and optimizing product visibility and any type of problem the seller faces.Policy Guidance: Educate sellers about platform policies, terms of service, and any changes in rules or regulations to ensure compliance.Resolving Disputes: Mediate and resolve disputes between sellers and buyers, ensuring fair resolutions and upholding the platform's standards.Performance Improvement: Offer advice on improving sales performance, including tips on marketing, customer service, and refining product listings.

Handling Inquiries: Responding to customer queries through phone calls regarding food and offers information, order status, account assistance, etc.Issue Resolution: Resolving customer complaints, and escalating complex issues to higher levels if necessary.Providing Guidance: Assisting customers in navigating the app and the website, explaining policies, and guiding them through processes such as returns or refunds.Documenting interactions, issues, and solutions in the company's CRM system to track customer concerns and provide insights for improvement.