Here at Service Service I specialise in Financial Services recruitment. I recruit for a number of Norwich's Financial Advice business's, Insurance Brokers as well as larger corporate organisations. I have successfully placed a number of different candidates from IFA's, Paraplanners, Financial Administrators, Pension Specialists, Financial Analysts, Commercial Account Handlers as well as general office staff. We offer an excellent service and do our very best to learn about the business's we… Show more Here at Service Service I specialise in Financial Services recruitment. I recruit for a number of Norwich's Financial Advice business's, Insurance Brokers as well as larger corporate organisations. I have successfully placed a number of different candidates from IFA's, Paraplanners, Financial Administrators, Pension Specialists, Financial Analysts, Commercial Account Handlers as well as general office staff. We offer an excellent service and do our very best to learn about the business's we deal with to find the right staff for them. Show less

• Assessment/analysis of PPI (Payment Protection Insurance) complaints as well as mortgage suitability and general complaints (Over 2000 calls assessed).• Documenting the investigation and outcome of complaints/assessments in detail and in line with regulatory requirements.• Liaising and corresponding with customers, claims management companies, solicitors and the Financial Ombudsman Service and the Financial Conduct Authority. • Calculating redress settlements.• System testing,… Show more • Assessment/analysis of PPI (Payment Protection Insurance) complaints as well as mortgage suitability and general complaints (Over 2000 calls assessed).• Documenting the investigation and outcome of complaints/assessments in detail and in line with regulatory requirements.• Liaising and corresponding with customers, claims management companies, solicitors and the Financial Ombudsman Service and the Financial Conduct Authority. • Calculating redress settlements.• System testing, data analysis and project management. • Training of all new starters in complaint handling and providing on-going support Show less

• Over these six years managed mortgage sales and underwriting as well as the underwriting and sales of secured loans• Led, managed and motivated team (ten people or more)• Communicated clearly and effectively• Achieved and exceeded targets• Adhered to regulatory and compliance standards• Improved capability and competence of team members • Managed staff development and progression including examination support (CeMap)• Monitored and reported progress and… Show more • Over these six years managed mortgage sales and underwriting as well as the underwriting and sales of secured loans• Led, managed and motivated team (ten people or more)• Communicated clearly and effectively• Achieved and exceeded targets• Adhered to regulatory and compliance standards• Improved capability and competence of team members • Managed staff development and progression including examination support (CeMap)• Monitored and reported progress and achievement • Managed 3rd party supplier relationships i.e. lenders, surveyors and mortgage companies• Worked alongside internal departments such as quality assurance, brokerage and marketing• Managed attendance and absence • Managed staff retention and minimise depletion• Recruited to maintain or increase team capacity Show less

• Assessed customer’s loan applications from information provided by the applicant and third party sources. • Delivered world class customer service • Processed secured loan applications through to completion whilst ensuring regulatory guidelines are met as well as company standards.• Liaised; corresponded with third parties including solicitors, lenders and valuers to ensure swift completion.• Provided high-quality service to both internal and external… Show more • Assessed customer’s loan applications from information provided by the applicant and third party sources. • Delivered world class customer service • Processed secured loan applications through to completion whilst ensuring regulatory guidelines are met as well as company standards.• Liaised; corresponded with third parties including solicitors, lenders and valuers to ensure swift completion.• Provided high-quality service to both internal and external customers.• Established rapport with internal and external customers, to build lasting relationships.• Carried out a variety of administrative tasks.• Effectively communicated with internal/external clients, with the ability to negotiate with clients (where applicable) and facilitate resolutions.• Hit monthly completion targets and met objectives set e.g. quality assurance levels. Show less

• Staff delegation, development and progression.• Monitor and report progress and achievement. • Manage performance and service.