Robin Reinhardt Email & Phone Number

Santa Clara, CA, US

Mountain View, California, US

+Manage on and off boarding of staff, hardware procurement and deployment.+Vendor and Application Management - Apple, Google Workspace, MDM, Slack, Shortcut, Notion, etc.+Manage Security initiatives for SOC 2 compliance (Vanta)+Provide QA testing for Craft OJL Tracker+Triage Client Support tickets (Zendesk)

Phoenix, Arizona, US

+Continuing to provide IT support for Hotchalk's Legal team through the closing of the company.

Phoenix, Arizona, US

+Assume management of IT Infrastructure staff of 3, Phoenix, AZ and Campbell, CA while continuing to perform all tasks associated with Sr. Systems Administrator role due to reduction in force.+Plan and manage IT Infrastructure annual budget+Negotiate, manage and review IT vendor contracts+Implement and Manage Security Operations Center (SOC), Information.

Phoenix, Arizona, US

+Maintain Corporate IT, including AWS: VPC, Route 53, EC2 and S3 management, Active Directory, Meraki, RingCentral, Gmail, Google Apps, Okta, Office 365/2016, IT equipment purchasing and asset management, IT Helpdesk End User Support.+Manage and maintain business contracts and relationships with IT vendors for IT services.+Create, document, and implement.

Los Angeles, CA, US

+Manage on and off boarding of staff+Vendor and Application Management - Google Workspace, Zoom

Oakland, California, US

+Manage on and off boarding of staff, hardware procurement and deployment+Vendor and Application Management - CDW, F-Secure, Google Workspace, SonisWeb, Zoom, Slack, SignalVine, Element 451, DNS, RingCentral+Manage in house Security initiatives+Lead or significantly contribute on technology reviews, assessments, replacements

New York, US

Lead the successful IT acquisition from Hotchalk to Noodle, working with Noodle's Dev Ops and contract teams to migrate data, accounts, billing, etc., over to Noodle after the acquisition of portion of Hotchalk's business units.

Bellevue, WA, US

• Manage IT End User Support for Mountain View and Austin offices, including but not limited to Cisco Phone System, MS Office 2010, Windows 7, Microsoft Exchange, Blackberry Enterprise Server, Active Directory, Cisco and.
• Image and deploy client hardware using Corporate SCCM and OSD processes. Manage and track client inventory and local OS passwords using Provance for Service Manager and Thycotic Secret Server.
• Manage Service Manager Knowledge Base for IT Staff and End Users.
• Support/troubleshoot Corporate Video Conferencing solutions.

Santa Clara, California, US

• IT Manager/Sr. Systems Administrator
• Manage every day Corporate IT, including Phone Systems, Microsoft Exchange, Blackberry Enterprise Server, Active Sync, Corporate Backups, IT Helpdesk, IT Budgeting, equipment purchasing and asset management.
• Manage business relationships and contracts with IT vendors for Hosted IT services, phone systems, Internet providers, etc.
• Create, document and implement as necessary a Corporate IT strategy encompassing:
• Backup/restore – Review, modify as appropriate, implement and document.
• Disaster Recovery using Data Domain technology.

San Jose, CA, US

• Lead the Help Desk call center of 5. Responsibilities include:
• Internal Help Desk staff management, training, and individual growth.
• PC Break/Fix support teams.
• Manage internal vendors providing account provisioning and new hire setup process.
• Blackberry, cell phone and pager acquisition and support process.
• Handle 2nd and 3rd tier escalations from teams as well as customers.

San Jose, CA, US

• Primary focus on day to day support and maintenance of Win2k and Win2K3 infrastructure which included Active Directory, Microsoft Exchange 2000/2003, File Services, Blackberry Enterprise Services and Host Application.
• Diagnose application, hardware, or operating system problems; coordinate appropriate solutions with internal staff and third-party partners.
• Create and manage user accounts for local LAN users, VPN users and WAN sites for both UNIX and Windows environments.
• Supplementary support for 1400+ users in a Windows 2000/XP environment with hardware configurations consisting of HP, Dell, Toshiba and IBM.
• Perform software and hardware troubleshooting for escalated issues and VIP users.
• Past responsibilities included: Setup, configure and maintain Octel Voicemail System, MAT/Williams Communications Telephone equipment.

San Jose, CA, US

• Manage CEO schedule, confidential documentation, business plans, and Corporate Board presentations.
• Coordinate company all-employee meetings
• Manage Travel Agency relationship
• International conferencing
• Provide administration support for all Vice Presidents in the Start-Up phase of Brocade.

• Create and manage contracts for Life, LTD and ADD insurance coverage for potential clients.

• Support all areas of Sales and Sales Support
• Formalize Sales quotes and bids to Sales orders
• Manage customer contracts, terms and conditions
• Develop internal support processes to assist in the management and organizational functions of sales and sales support teams.