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Robin Reinhardt is a Sr. IT Manager at Udacity. She possess expertise in data center, windows server, itil, networking, storage and 45 more skills. Colleagues describe her as "Robin’s incredible breadth of industry knowledge and vision make her an invaluable contributor to our team. As a colleague, I was able to glean so much from her processes and how to best meet the needs of non-confirmative higher education environments. Her guidance was vital when challenges would inevitably rise, and her feedback was always constructive.", "I worked with Robin for four years and she is the most detailed and thorough IT professional. Robin takes the time to work with whatever problems you are having; troubleshooting, coming up with creative ideas and suggestions, and she follows up and checks in on you later. I miss working with such a supportive and helpful IT team member!", and "Over the years that I have worked with Robin, I have brought her many problems. Each time I have asked her for help—whether with setting up a new machine or configuring a novel, complex system—she has not only given my request its due diligence, but has taken on the challenge as her own, examining it from all angles, researching and reviewing related documentation, and finding fitting, creative solutions. She is not only quick and intuitive, but thorough and thoughtful. I couldn't recommend Robin more highly as a professional and a colleague. She's also got great taste in music."
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Sr. It ManagerUdacitySanta Clara, Ca, Us -
Sr. It ManagerUdacity Feb 2023 - PresentMountain View, California, Us -
Security Consultant - Soc2Craft Education System Feb 2023 - Present -
Director Of Information TechnologyCraft Education System Dec 2021 - Feb 2023+Manage on and off boarding of staff, hardware procurement and deployment.+Vendor and Application Management - Apple, Google Workspace, MDM, Slack, Shortcut, Notion, etc.+Manage Security initiatives for SOC 2 compliance (Vanta)+Provide QA testing for Craft OJL Tracker+Triage Client Support tickets (Zendesk) -
Security ConsultantCraft Education System Oct 2021 - Dec 2021 -
Information Technology ConsultantHotchalk, Inc. Mar 2021 - PresentPhoenix, Arizona, Us+Continuing to provide IT support for Hotchalk's Legal team through the closing of the company. -
Associate Director, It Infrastructure / Sr. It ManagerHotchalk, Inc. Dec 2018 - Mar 2021Phoenix, Arizona, Us+Assume management of IT Infrastructure staff of 3, Phoenix, AZ and Campbell, CA while continuing to perform all tasks associated with Sr. Systems Administrator role due to reduction in force.+Plan and manage IT Infrastructure annual budget+Negotiate, manage and review IT vendor contracts+Implement and Manage Security Operations Center (SOC), Information Security Management Systems (ISMS) process and compliance. -
Sr. Systems Administration, InfrastructureHotchalk, Inc. Jan 2015 - Dec 2018Phoenix, Arizona, Us+Maintain Corporate IT, including AWS: VPC, Route 53, EC2 and S3 management, Active Directory, Meraki, RingCentral, Gmail, Google Apps, Okta, Office 365/2016, IT equipment purchasing and asset management, IT Helpdesk End User Support.+Manage and maintain business contracts and relationships with IT vendors for IT services.+Create, document, and implement as necessary a Corporate IT strategy encompassing, but not limited to: +Hotchalk On and Off boarding of corporate wide staff and consultants +Implement hardware asset standards, inventory, and imaging processes +Corporate Server Infrastructure – Windows 2016/2019 Server, AWS Cloud hosted services +Manage support requests using FreshService/Zendesk ticketing system +Create and maintain Solutions/FAQs to empower end users and IT Staff for self help -
Information Communication Technology ConsultantLog6 Solutions Feb 2021 - PresentLos Angeles, Ca, Us+Manage on and off boarding of staff+Vendor and Application Management - Google Workspace, Zoom -
Director Of It TechnologyReach University Mar 2021 - Aug 2024Oakland, California, Us+Manage on and off boarding of staff, hardware procurement and deployment+Vendor and Application Management - CDW, F-Secure, Google Workspace, SonisWeb, Zoom, Slack, SignalVine, Element 451, DNS, RingCentral+Manage in house Security initiatives+Lead or significantly contribute on technology reviews, assessments, replacements -
Information Technology ConsultantNoodle Mar 2021 - Nov 2021New York, UsLead the successful IT acquisition from Hotchalk to Noodle, working with Noodle's Dev Ops and contract teams to migrate data, accounts, billing, etc., over to Noodle after the acquisition of portion of Hotchalk's business units. -
It Systems AdministratorIntellectual Ventures Jun 2010 - Oct 2014Bellevue, Wa, Us• Manage IT End User Support for Mountain View and Austin offices, including but not limited to Cisco Phone System, MS Office 2010, Windows 7, Microsoft Exchange, Blackberry Enterprise Server, Active Directory, Cisco and Juniper VPN solutions.• Image and deploy client hardware using Corporate SCCM and OSD processes. Manage and track client inventory and local OS passwords using Provance for Service Manager and Thycotic Secret Server.• Manage Service Manager Knowledge Base for IT Staff and End Users.• Support/troubleshoot Corporate Video Conferencing solutions. -
It Manager/Facilities/Sr. Systems AdministratorPalo Alto Networks Jul 2007 - Mar 2010Santa Clara, California, Us• IT Manager/Sr. Systems Administrator• Manage every day Corporate IT, including Phone Systems, Microsoft Exchange, Blackberry Enterprise Server, Active Sync, Corporate Backups, IT Helpdesk, IT Budgeting, equipment purchasing and asset management.• Manage business relationships and contracts with IT vendors for Hosted IT services, phone systems, Internet providers, etc.• Create, document and implement as necessary a Corporate IT strategy encompassing:• Backup/restore – Review, modify as appropriate, implement and document.• Disaster Recovery using Data Domain technology.• Network Layout – Review with Support, build new network layout for new building, document and plan implementation for move.• Corporate Server Infrastructure • Future requirements based on growth of company and compliance issues, etc.• Building Facilities Management• Manage vendor services including HVAC, Electrical, Janitorial and Security.• Cubicle/office allocation management.• Address all structural needs as they arise, work with vendors for build related solutions.• At PAN, I was the project manager for the company relocation from Alviso to Sunnyvale. This included working with property brokers to identify a new facility and negotiating the lease. I managed the move-out of the existing building and move-in to a turnkey building for all services including IT vendors, utilities and movers. -
End User Services ManagerBrocade Apr 2006 - Jul 2007San Jose, Ca, Us• Lead the Help Desk call center of 5. Responsibilities include:• Internal Help Desk staff management, training, and individual growth.• PC Break/Fix support teams.• Manage internal vendors providing account provisioning and new hire setup process.• Blackberry, cell phone and pager acquisition and support process.• Handle 2nd and 3rd tier escalations from teams as well as customers.• Provide hands on 2nd and 3rd tier technical support as needed.• Provide documentation as needed on general or specific aspects of Technical Support.• Manage Vendor contracts and relationship for IT.• Work with executive management teams to outsource onsite staffing to offsite 3rd party vendors. -
Senior Systems AdminBrocade Aug 1997 - Mar 2006San Jose, Ca, Us• Primary focus on day to day support and maintenance of Win2k and Win2K3 infrastructure which included Active Directory, Microsoft Exchange 2000/2003, File Services, Blackberry Enterprise Services and Host Application Servers.• Diagnose application, hardware, or operating system problems; coordinate appropriate solutions with internal staff and third-party partners.• Create and manage user accounts for local LAN users, VPN users and WAN sites for both UNIX and Windows environments.• Supplementary support for 1400+ users in a Windows 2000/XP environment with hardware configurations consisting of HP, Dell, Toshiba and IBM.• Perform software and hardware troubleshooting for escalated issues and VIP users.• Past responsibilities included: Setup, configure and maintain Octel Voicemail System, MAT/Williams Communications Telephone equipment.• System Administration Support for corporate business applications which include Remedy, Agile and formerly QAD. • Rotational on-call 24/7 support. -
Senior Exec Administrative AssistantBrocade Sep 1996 - Aug 1997San Jose, Ca, Us• Manage CEO schedule, confidential documentation, business plans, and Corporate Board presentations.• Coordinate company all-employee meetings• Manage Travel Agency relationship• International conferencing• Provide administration support for all Vice Presidents in the Start-Up phase of Brocade. -
Executive AdminCygnet 1993 - 1996
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Design Center CoordinatorFraser & Associates/Connecticut Mutual Aug 1990 - Sep 1993• Create and manage contracts for Life, LTD and ADD insurance coverage for potential clients.
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Executive Sales And Contracts AdministratorRugged Digital Systems 1987 - 1990Support all areas of Sales and Sales Support• Formalize Sales quotes and bids to Sales orders• Manage customer contracts, terms and conditions• Develop internal support processes to assist in the management and organizational functions of sales and sales support teams.
Robin Reinhardt Skills
Frequently Asked Questions about Robin Reinhardt
What company does Robin Reinhardt work for?
Robin Reinhardt works for Udacity
What is Robin Reinhardt's role at the current company?
Robin Reinhardt's current role is Sr. IT Manager.
What is Robin Reinhardt's email address?
Robin Reinhardt's email address is ro****@****ion.com
What is Robin Reinhardt's direct phone number?
Robin Reinhardt's direct phone number is +140898*****
What are some of Robin Reinhardt's interests?
Robin Reinhardt has interest in Boating, Kids, Cooking, Medicine, Exercise, Outdoors, Electronics, Home Improvement, Donor, Crafts.
What skills is Robin Reinhardt known for?
Robin Reinhardt has skills like Data Center, Windows Server, Itil, Networking, Storage, Cloud Computing, Vendor Management, Virtualization, Microsoft Certified Professional, San, Management, Storage Area Networks.
Who are Robin Reinhardt's colleagues?
Robin Reinhardt's colleagues are Asmaa Elaidarosy, Hanan Tohamy, Sean Vella, Nada Mohamed, Pari Jain, Hui-Yu (Laura) Yang, Rania Fareed.
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