Robin Root Email & Phone Number

Budapest, Hu

Mountain View, California, Us

• Acting SFDC administrator-Custom Objects, Analytics, Users, Layouts; AdHoc requests• Advanced the team from managing disparate spreadsheets and HubSpot CRM to SFDC• Acting as sales liaison to Marketing; Managed the HubSpot, ClearBit, Outreach, and DiscoverOrg integrations• Managing Commissions, Sales Onboarding, Pipeline analysis; Dashboards and Reports• Participating member of the SOC2 audit team

• SFDC-CRM optimization and training• Managed commissions/quota attainment; Territory management• Resource to Marketing to fine-tune Marketo integration; Lead scoring, routing• Dashboard creation, ad-hoc analytics, process improvements

Espoo, Fi

• Supported sales, finance, marketing, and services worldwide• Provided guidance and process improvements for applications use• Key resource for US office dealing with 3rd party vendors• Salesforce.com administrator-CRM optimization, training and support of all users

• Supported WW sales and key accounts teams in multiple locations• Provided guidance and process improvement for integration between systems• Salesforce.com administrator-CRM optimization and training

• Supported sales, support, finance and account management in 4 offices on both coasts• Salesforce.com administrator-Provided all customizations and training in multiple offices• Developed sales policies and processes for efficiencies with finance and support• Designed, tested, and launched new contract agreement formats • Wrote and implemented a contract review and submission process linking finance, sales, and legal departments; Shortened time to launch by 60%, indirectly affecting the ability to recognize revenue

Us

• Salesforce.com administrator-Facilitated a successful integration with back-end contact management and loan tracking databases. Wrote and delivered training to 180 users nationwide• Managed contract negotiations with sales app vendors. Negotiation with one vendor resulted in a monthly savings of over 26K/month; Web Conferencing vendor selection resulted in $20K/year savings

• Salesforce.com administrator-Advised the company regarding efficiencies to be gained, gathered requirements, determined scope, scheduled new implementation, created training.

• Managed a Salesforce.com implementation with over 56 users in 2 countries. Gathered requirements, determined scope, configured the application, wrote training materials, launched client portal and acted as application administrator.• FAQ improvements improved email handling efficiencies by 13%

Us

• Documented operational processes and business flows; provided analysis and assistance to cross-functional teams. Acting liaison between Customer Support and key process owners. • Improved renewal rates through the evaluation of, and changes to, processes, fine-tuning of messaging to customers, and facilitating collaboration between payment processors and product managers• Led data migration project to completion, providing for more accurate renewal projections

Chennai, Tamil Nadu, In

• Managed the project team in the implementation of Remedy Help Desk for customer support; Served on design team for implementation of Seibel CRM for the new contact center in Vancouver, BC• Cross-functional resource to marketing, engineering, quality assurance, and professional services providing insight on customer issues. Served on interdepartmental teams during product planning, new releases and post-release review• Provided root cause analysis for customer issues, providing recommendations for corrective action

Cape Canaveral, Florida, Us