Robin Roy John Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Own Tier 3 CertCapture, AvaTax and related Connector technical issues through resolution.• Perform Ticket analysis and response for all escalated tickets:• Troubleshoot and issue replication• Communicate clearly and precisely with customers in written and verbal form, maintaining accurate and timely records in our case tracking system.• Attain intermediate/experienced proficiency in the primary functions and technical workings for CertCapture, AvaTax and related Connectors, and all Avalara services.• Comprehend technical interoperability for products in Avalara Portfolio• Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation.• Perform technical escalation management functions as required for all issues requiring assistance from other Avalara departments and Partners.• Collaborate with Tier 1/2 teams and the department QA team for process improvement and training.

Trivandrum, Kerala, India

• Develop Power BI reports.• Proper and Complete documentation & Functional Requirement gathering for Design,Development and Validation• Develop Testing scenarios and Execution of Scripts to validate all new requirements for deployment into NAV Production Server• Support business on data extract from ERP for analysis using sql query.• ERP technical Training, Process documentation to develop/modify (RDLC) reports and minor process customization.• Support manager in business process improvements, implementing best practices and fully utilizing Microsoft Dynamics Nav-ERP system capabilities.• Conducted Induction for ITS Application Team• Support on administration of ERP security,Functional and permissions for ERP users in ServiceNow.• Requirement gathering, documentation,training and implementation of key Projects (LMS,OMS,New Plant,Variant and Password Expiry Implementation) in terms of NAV ERP.• Support on database backup and restoration and Collaborate with global IT team in US when needed.

Capital Area, Bahrain

 Responsible for System Study and Requirement Gathering.  In charge of the Implementation of Critical Projects.  Responsible for Good Customer Discussion and Relationship Management. Responsible for Sign Off of Live Projects and Payment Collection. Worked on Testing and Deployment of Various Customization.  Successfully Conducted Training On Various Modules of ERP. Worked with RAD Tool, SAP Crystal Reports and Visual Basic. VAT solution Implementation

Saudi Arabia

Responsible for Kick Off Meeting of SABIC for SAP Security Module.  Part of the sales and marketing of the Security and ERP Division. Involved in generating potential prospects for the company.  Worked as the Face Consultant for Odoo ERP. Analyzed and studied the market pattern.  Successfully negotiated and closed crucial business deal. Product Management of SECUDE's SAP Halocore. Good Understanding of International Markets.

Bachelor Of Technology (Btech), Computer Science, 7.24 Cgpa

Activities and Societies: Karunya Arts & Literature Club (KALA), National Service Scheme (NSS),Seminars and Hands on Workshops.

Grade Xii, Computer Science, 66.33%

Activities and Societies: Class Representative,House Leader

Grade X, Science, 9.0 Cgpa

Activities and Societies: School Sports Leader, Singing Team