Robin Smith-Gilbert, Csm, Cspo Email & Phone Number

Brentwood, Ca, Us

Bee Cave, Texas, Us

Technical consulting, mediation and occasional therapy focused on helping our clients identify and resolve pain points within their organizations, processes and/or products.

Portland, Oregon, Us

Portland, Oregon, Us

Portland, Oregon, Us

Chico, Ca, Us

Houston, Texas, Us

Produced best of breed components for billing, inventory/resource management, identity authentication, reporting, customer data onboarding, and third party systems integration.* Led parent organization in the adoption of an Agile development lifecycle resulting in an accelerated production release schedule from quarterly to monthly.* Oversaw and updated Security Review and SDLC processes resulting in compliance certifications for Payment Card Industry (PCI) and Service Organization Control (SOC) 2.* Restructured team for productivity gain of 450% through mentoring, hiring and team reorganization.

Bellevue, Washington, Us

Led a global team of developers providing voice applications for Fortune 500 companies.* Owned the technical success of all projects including architecture, business requirements and deliverables resulting in on-time delivery and 100% customer satisfaction.* Defined onboarding / training requirements for all team members reducing productivity ramp time 40%.* Conducted design reviews, code reviews, and development coaching resulting in improved product quality and reduced delivery time.

San Jose, Ca, Us

Led a global team of developers providing voice applications to two distinct application platforms.Constructed bids, allocated staff, managed scheduling and drove overall project success with 100% customer satisfaction.

Redmond, Washington, Us

Managed the front-end development team for the company’s new platform management portal.* Collaborated with UX and product management to design a new Customer Portal based on personas.* Implemented updated authentication model with improved security, flexibility, performance and ease of maintenance.* Designed authorization architecture with focus on complex access requirements and multi-project support.

Redmond, Washington, Us

Led a team of integration architects and subject matter experts (SMEs) providing all technical expertise required for client and partner engagements.* As a member of the Partner Leadership team, initiated a new process for evaluating outsourcing partners which focused on a defined set of selection criteria, ratings for key areas of expertise as well as a standard sample project to be used as part of the evaluation process.* Worked w/Operations and Legal teams on PCI compliance as well as providing technical support as legal counsel assessed areas of possible concern and support.* Reduced incoming requests by 20% through improved documentation and key application changes.

Us

Led the company’s business intelligence team which processed all data related to operation, administration, maintenance, provisioning, analytics and billing. * Identified key processes that were not working well and implemented new procedures and communication streams to correct and improve resulting in 25% increase in response times.* Implemented cross-training of team members and improved overall system/process documentation to reduce dependency on tribal knowledge and eliminate single points of failure.

Us

Provided professional services to Enterprise clients and produced development tools for maintaining customer applications and assets.* Took over responsibility for UPS project while three simultaneous development phases were underway. Salvaged customer relationship and preserved short and long-term revenue streams.* Delivered on-demand application expertise and production troubleshooting for 85% of enterprise customer base.* Delivered new Partner Portal providing secure access to proprietary tools from external networks.

Gahanna, Ohio, Us

Manage parallel customer projects for point of sale customizations based on specific retail needs. Also assisted in customer relationship management and planning for product features.

Provide custom solutions for our varied customer base.

Bachelor Of Science - Bs, Computer Engineering

Associate Of Science - As, Management - Management And Supervision

Associate Of Science - As, Business - Small Business Operations

Associate Of Science - As, Business - Accounting

Associate Of Arts - Aa, American Sign Language (Asl)

Associate Of Science - As, Welding Technology

Bachelor Of Science - Bs, Computer Engineering