Robin Smith-Gilbert, Csm, Cspo Email and Phone Number
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Robin Smith-Gilbert, Csm, Cspo personal email
Robin Smith-Gilbert, Csm, Cspo phone numbers
I am a hands-on technical leader with experience in multiple verticals including cloud, voice, finance, and retail. I deliver comprehensive solutions which address customer needs, business growth, inefficiencies, and pain points. I have extensive experience partnering with global cross-functional teams to deliver quality products. I am a strenuous advocate of user centric designs, coding standards, design/code/security reviews, test driven development, and continuous integration as part of an agile development process.
Mitratech
View- Website:
- mitratech.com
- Employees:
- 1986
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Director, Enterprise Data SolutionsMitratechBrentwood, Ca, Us
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Director, Digital Operations - MineralMitratech Jan 2024 - PresentBee Cave, Texas, Us
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Owner / Solutions Architect / ConsultantS & G Consulting Aug 1989 - PresentTechnical consulting, mediation and occasional therapy focused on helping our clients identify and resolve pain points within their organizations, processes and/or products.
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Director Of Digital OperationsMineral Apr 2021 - Jan 2024Portland, Oregon, Us -
Integration EngineerMineral Aug 2019 - Apr 2021Portland, Oregon, Us
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Sales EngineerMineral Feb 2018 - Jul 2019Portland, Oregon, Us
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Program Advisory Council - Cybersecurity For ExecutivesCalifornia State University, Chico Jun 2021 - Dec 2023Chico, Ca, Us -
Software Engineering Manager IiHewlett-Packard Jun 2014 - Dec 2016Houston, Texas, UsProduced best of breed components for billing, inventory/resource management, identity authentication, reporting, customer data onboarding, and third party systems integration.* Led parent organization in the adoption of an Agile development lifecycle resulting in an accelerated production release schedule from quarterly to monthly.* Oversaw and updated Security Review and SDLC processes resulting in compliance certifications for Payment Card Industry (PCI) and Service Organization Control (SOC) 2.* Restructured team for productivity gain of 450% through mentoring, hiring and team reorganization. -
Integration ArchitectIsoftstone Jun 2011 - Jun 2014Bellevue, Washington, UsLed a global team of developers providing voice applications for Fortune 500 companies.* Owned the technical success of all projects including architecture, business requirements and deliverables resulting in on-time delivery and 100% customer satisfaction.* Defined onboarding / training requirements for all team members reducing productivity ramp time 40%.* Conducted design reviews, code reviews, and development coaching resulting in improved product quality and reduced delivery time. -
Director Of Professional ServicesPivot Systems Sep 2009 - Jun 2011San Jose, Ca, UsLed a global team of developers providing voice applications to two distinct application platforms.Constructed bids, allocated staff, managed scheduling and drove overall project success with 100% customer satisfaction. -
Lead SdeMicrosoft Jul 2008 - May 2009Redmond, Washington, UsManaged the front-end development team for the company’s new platform management portal.* Collaborated with UX and product management to design a new Customer Portal based on personas.* Implemented updated authentication model with improved security, flexibility, performance and ease of maintenance.* Designed authorization architecture with focus on complex access requirements and multi-project support. -
Lead Sde - Enterprise Engineering ServicesMicrosoft Sep 2007 - Jul 2008Redmond, Washington, UsLed a team of integration architects and subject matter experts (SMEs) providing all technical expertise required for client and partner engagements.* As a member of the Partner Leadership team, initiated a new process for evaluating outsourcing partners which focused on a defined set of selection criteria, ratings for key areas of expertise as well as a standard sample project to be used as part of the evaluation process.* Worked w/Operations and Legal teams on PCI compliance as well as providing technical support as legal counsel assessed areas of possible concern and support.* Reduced incoming requests by 20% through improved documentation and key application changes.
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Manager, Business Intelligence GroupTellme Networks, Inc. Oct 2006 - Sep 2007UsLed the company’s business intelligence team which processed all data related to operation, administration, maintenance, provisioning, analytics and billing. * Identified key processes that were not working well and implemented new procedures and communication streams to correct and improve resulting in 25% increase in response times.* Implemented cross-training of team members and improved overall system/process documentation to reduce dependency on tribal knowledge and eliminate single points of failure. -
Senior Engineer/Integration ArchitectTellme Networks, Inc. Jul 2005 - Oct 2006UsProvided professional services to Enterprise clients and produced development tools for maintaining customer applications and assets.* Took over responsibility for UPS project while three simultaneous development phases were underway. Salvaged customer relationship and preserved short and long-term revenue streams.* Delivered on-demand application expertise and production troubleshooting for 85% of enterprise customer base.* Delivered new Partner Portal providing secure access to proprietary tools from external networks.
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On-Site ProgrammerPost Software International, Inc. Nov 1989 - Aug 1990
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Programming ManagerSalepoint, Inc Sep 1988 - Nov 1989Gahanna, Ohio, UsManage parallel customer projects for point of sale customizations based on specific retail needs. Also assisted in customer relationship management and planning for product features. -
ProgrammerParadox Corporation Feb 1987 - Aug 1988Provide custom solutions for our varied customer base.
Robin Smith-Gilbert, Csm, Cspo Skills
Robin Smith-Gilbert, Csm, Cspo Education Details
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Uc San DiegoComputer Engineering -
Los Medanos CollegeManagement - Management And Supervision
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Los Medanos CollegeBusiness - Small Business Operations
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Los Medanos CollegeBusiness - Accounting
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Los Medanos CollegeAmerican Sign Language (Asl)
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Los Medanos CollegeWelding Technology
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University Of California, Santa CruzComputer Engineering
Frequently Asked Questions about Robin Smith-Gilbert, Csm, Cspo
What company does Robin Smith-Gilbert, Csm, Cspo work for?
Robin Smith-Gilbert, Csm, Cspo works for Mitratech
What is Robin Smith-Gilbert, Csm, Cspo's role at the current company?
Robin Smith-Gilbert, Csm, Cspo's current role is Director, Enterprise Data Solutions.
What is Robin Smith-Gilbert, Csm, Cspo's email address?
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Robin Smith-Gilbert, Csm, Cspo's direct phone number is +192536*****
What schools did Robin Smith-Gilbert, Csm, Cspo attend?
Robin Smith-Gilbert, Csm, Cspo attended Uc San Diego, Los Medanos College, Los Medanos College, Los Medanos College, Los Medanos College, Los Medanos College, University Of California, Santa Cruz.
What are some of Robin Smith-Gilbert, Csm, Cspo's interests?
Robin Smith-Gilbert, Csm, Cspo has interest in Children, Human Rights, Civil Rights And Social Action, Learning, Environment, Education, Welding, Films, Reading, Poverty Alleviation.
What skills is Robin Smith-Gilbert, Csm, Cspo known for?
Robin Smith-Gilbert, Csm, Cspo has skills like Software Development, Cloud Computing, Enterprise Software, Solution Architecture, Agile Methodologies, Sdlc, Saas, Business Intelligence, Distributed Systems, Software Engineering, Management, Software Development Life Cycle.
Who are Robin Smith-Gilbert, Csm, Cspo's colleagues?
Robin Smith-Gilbert, Csm, Cspo's colleagues are Michael Day, Himanshu Kanoje, Sumana Mohanan, Shelita White, Rick White, Prabhat Patil, Manogna Reddy.
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