Maintain a large floral department, overseeing weekly orders to ensure compliance with company guidelines and minimize overstock. Execute department relays, update signage, receive and process weekly floral and seasonal freight. Collaborate with department heads as needed to support overall operations and uphold high standards across the store departments.

Consistently delivered exceptional customer experience scoring 100% on CE. Resolved customer service and maintenance requests. Used digital solutions to assist customers that effectively reduced wait times. When required, referred customer to Bankers and One Chase partners. Zero variance on daily balancing when assisting customer with teller express. Zero dashboard error utilizing customer assist and linq. Successfully completed all required training/assessments within assigned timeframes.

Assisted and advised clients with automotive service and maintenance needs. Maintained Cadillac certification. Worked closely with technicians, sales staff, and managers to accommodate customer questions and needs. Applied my sales and customer service abilities to increase sales and develop a profitable customer base achieving top sales and GM’s Mark of Excellence award for top producers. Effectively responded to questions and complaints with professionalism and customer satisfaction.

Assisted customers with questions and purchases. Pulled inventory to fulfill store transfers and restaurant orders per North Carolina state guidelines and regulations. Assisted with maintaining store displays and inventory. Assisted customers with questions and purchases. Pulled inventory to fulfill store transfers and restaurant orders per North Carolina state guidelines and regulations. Assisted with maintaining store displays and inventory.

Assisted and advised clients with domestic and international shipping needs using FedEx, UPS, and the US Postal Service. Packaged and shipped items according to industry standards. Prepared business correspondence, menus, and form letters. Ordered and maintained shipping supplies. Assisted and advised clients with domestic and international shipping needs using FedEx, UPS, and the US Postal Service. Packaged and shipped items according to industry standards. Prepared business correspondence, menus, and form letters. Ordered and maintained shipping supplies.

Assisted multi business owner with company operations. Oversaw all facets of human resources, benefits, and payroll for 10 Sonic franchise restaurants covering 7 counties in NC, employing 285+ employees. Managed home office, assisted owner, operations director, restaurant GM's and employees. Assisted owner as needed with state and national business needs as well as regional managers and the corporate office in Oklahoma. Accurately entered personnel data, maintained employee records and certifications database. Interpreted human resources policies and procedures to management streamlining the hiring process and ensuring correct hiring procedures and employee relations. Assisted multi business owner with company operations. Oversaw all facets of human resources, benefits, and payroll for 10 Sonic franchise restaurants covering 7 counties in NC, employing 285+ employees. Managed home office, assisted owner, operations director, restaurant GM's and employees. Assisted owner as needed with state and national business needs as well as regional managers and the corporate office in Oklahoma. Accurately entered personnel data, maintained employee records and certifications database. Interpreted human resources policies and procedures to management streamlining the hiring process and ensuring correct hiring procedures and employee relations.

Provided effective management for mortgage broker office processing conventional and government loans. Organized and streamlined company operations, efficiently processed loans meeting Federal, and State required compliance and regulation. Complied with all federal and state laws. Maintained mortgage office and loan offices licensing and required continuing educational training for the state of North Carolina. Adhered to financial lenders policy and procedures as well as maintained relationships with the sales and operations department. Successfully worked with computer and IT companies for over eight years in diagnosing issues, problems and upgrades for computer systems, software programs, servers, networks, and phone equipment. Experienced in maintaining office equipment and supplies, vendor relations and lease agreements. Effectively responded to questions and complaints with professionalism and customer satisfaction. Provided effective management for mortgage broker office processing conventional and government loans. Organized and streamlined company operations, efficiently processed loans meeting Federal, and State required compliance and regulation. Complied with all federal and state laws. Maintained mortgage office and loan offices licensing and required continuing educational training for the state of North Carolina. Adhered to financial lenders policy and procedures as well as maintained relationships with the sales and operations department. Successfully worked with computer and IT companies for over eight years in diagnosing issues, problems and upgrades for computer systems, software programs, servers, networks, and phone equipment. Experienced in maintaining office equipment and supplies, vendor relations and lease agreements. Effectively responded to questions and complaints with professionalism and customer satisfaction.