Robin Scott Email & Phone Number

Canada

London, Canada Area

Group Plan Sponsorship

London, Canada Area

Instructional Designer - Individual Insurance departmentSupports internal clients and departments with the development of training curriculum, lessons and learning support tools.Creates synchronous and asynchronous training lessons.Use of rapid elearning authorizing tools including Articulate Storyline 2 and Adobe Captivate 8.Performs needs analysis to determine training needs, requirements and learner demographics Completes training assessment and evaluation Proficient in using the Learning Management System (LMS) SumTotalOther software includes Adobe Photoshop, Adobe Connect, Microsoft Office products, Snagit, WebEx

London, On

- Developed new hire and change training lessons and assessment instruments for use in instructor lead, blended courses and web based courses- Facilitated training curriculum in both traditional and virtual classroom environments. Hosted and produced virtual webinars, courses and lectures. Adobe Connect, Adobe Captivate, Adobe Photoshop, Learning Management System (Intradiem), NICE Workforce Management & recording software, Visio, and Adobe Robohelp- Designs instructional material and evaluation for synchronous facilitation- Designs eLearning material for asynchronous learning & development- Involvement in projects relating to Re-Engineering, User Requirements, Quality Control, Customer Satisfaction and UAT of Software Changes, JD Power- Six Sigma- Course management and reporting through Learning Management System (LMS)- Maintains internal communication between internal departments and clients and training. - Training Needs Analysis- JP Power Compliance

London, Canada Area

- Develops new hire and refresher training modules and assessment instruments for use in instructor lead and blended learning courses- Designs instructional material and evaluation for synchronous facilitation- Training course facilitation - Involvement in projects relating Quality Control, Customer Satisfaction and UAT of Software Changes- Updates employee knowledge management sofware- Maintains internal communication between Client Coordination, Operations, Quality, and Training departments- Continuous coaching and development, and on hand support during the on-the-job learning period of training

London, Canada Area

- Managing upwards of 20 front-line agents- Monitoring and developing performance by providing immediate feedback/coaching to direct reports- Motivating staff through budgeted recognition programs- Completion 3-month, 6-month, and annual employee development reviews for each direct report- Conducting and developing monthly team meetings, which included product knowledge assessments and review- Issuing disciplinary actions to direct reports as required- Adhering to Corporate Code of Conduct and Policy and Procedures documentation

Ux Design, Ux Design

Bachelor'S Degree, Adult And Continuing Education And Teaching, A

Certification, Corporate Learning And Development

Bachelor'S Degree, History